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Nicole was very helpful
Nicole was very helpful, she resolved our issue straightaway and then called back to follow up too. Great service Nicole.
Nicole was very helpful, she resolved our issue straightaway and then called back to follow up too. Great service Nicole.
Honestly absolute shocking experience. They basically refuse returns - making it impossible to return products and their courier is rated 1 star online. Their courier damaged our return - and it was blamed on us and they refused a full refund. DO not deal with this scamming company.
Hadd tried all morning to get thru, kept getting cut off then Harry answered. Was very helpful and concise. Could do enough for me. He made it a good experience
Good priced furniture, would buy again. Cherish in customer service was super helpful.
Harry was quick and efficient in sorting out my request.
LYANAH NICOLE Was an absolute joy to converse with, she had very quick answers to my questions and really did put my mind at ease. If only the on line chats were as helpful as Lyanah!
Harry was very helpful at resolving my query in a very timely manner! I feel good about my experience today.
Good Service girl is Edcel
Call centre agents and managers lacking communication skills and not helpful. The delivery was disaster and stressful.
Nicole was very helpful And friendly - thank you Nicole. You made the experience very smooth.
Thank you for the prompt assistance, Gileanne was extremely helpful and courteous.
Edcel was very helpful and efficient.
Quick and prompt resolution, Gileanne was fantastic and quick to respond to organise resolution
Good service and helpful
Krizzia was very helpful and promptly assisted me with a bed I had purchased (despite purchasing the bed some 2 years ago) - great to see that great customer service follows you even once you are out the store!
Krissa followed up my request with regards to delivery of the item I ordered. The low line entertainment unit looks great. Thanks Mick Mowett
I'm pleased to inform you that Gileanne has been extremely helpful throughout the process. After thorough consideration, she arranged for a new full replacement of the product in question. Additionally, she assured me that she would escalate the matter to the relevant parties to prevent similar issues in the future. I truly appreciate Gileanne's dedication and assistance in resolving this matter promptly. Her proactive approach and commitment to customer satisfaction have been commendable.
Bought a buffet - on my very final stage in finalising, realised that there is one part missing, one door panel. I was contacting the customer service team, very reponsive, offer to process asap by sending the missing part. Thanks to Jorovin and Gileanne who has assists to my request
Gileanne was extremely helpful in helping me with getting a refund on a damaged item that arrived. She we went above and beyond to give us the best possible refund available and was great help Thank you for your good work
Harry Bench was really pleasant and my request was taken on board with no hassle