Kwame Wilson

Trustpilot

Monika - Stratford Westfield Mall

Top tier customer service. My wife and I visited the store to do some research on pushchairs. We had a few brands in mind, an employee who first greeted us didn't know an answer to a question, so she called Monika to help us out. Monika was a delight, so helpful, so insightful, she listened and gave us important info on all of the brands we asked about and gave us amazing tips and tricks. She even gave an us an overview of the cost of one particular band, printing out all the line items we would need and what the total would be. Monika's dedication and care to her job was a real pleasure to encounter and I am sure other customers will have great experiences with her.

zahida liaqat

Trustpilot

I made s purchase for the Bugaboo and…

I made s purchase for the Bugaboo and dealt with Zee at Trafford Centre, thank you so much for your patience and helping me see all the different pushchairs and strollers. I am extremely happy with my final purchase which was the Bugaboo and Zee you were great in helping me see the comparisons against the prams. Thank you very much.

Tom

Trustpilot

Natalie - Trafford Centre

We recently visited the Trafford Centre Mamas & Papas store for a Buy for Baby appointment and were assisted by Natalie. Natalie was pleasant, patient and informative. She listened to what we wanted and acted upon it, giving us various options. She never once seemed pushy or forced the sale and let us proceed at our own pace. In a world where service levels have dropped since COVID, Natalie is an absolute credit to Mamas & Papas and couldn’t have been more helpful. We came away with a travel system and bouncer for our first baby and couldn’t be happier if with our choices. Thanks Natalie, you’re a star!

Sophie Thomas

Trustpilot

Swansea Store

Josh in the Swansea branch was highly knowledgeable on our pram and Car seat, would highly recommend visiting the store to speak with everyone that works there they are so lovely.

Hannah

Trustpilot

Reluctant to give refunds for faulty products

Ordered a Joie bouncer which broke after only a few weeks of use (faulty electrics). Contacted Mamas and Papas to arrange refund, however it took a very long time to receive a response. They requested that I fill in a form for their branded reclamation team with photo evidence which was incredibly time consuming. Once they finally agreed that the product was faulty and would be refunded, I had to begin the arduous process of packaging and sending the defective item via dpd collection. This courier service was a nightmare to coordinate and took multiple attempts through no fault of my own, all the while the brand refused to refund me until Joie had received the item. Complete nightmare, wouldn’t buy branded products from them again as there seems to be no customer protection. This is still ongoing and I have received no refund.

Chloe Belsham

Trustpilot

Exceptional customer service

Steph at the Trafford Centre branch offered me exceptional customer service the other day. Much appreciated, thanks so much!

Aiman

Trustpilot

Had an amazing experience at the…

Had an amazing experience at the Westfield shepherds Bush branch with Siddhi Mehta, she assisted us amazingly with outstanding knowledge on the push chairs as well as the car seats. Me and the wife are extremely grateful for her help!

David Freeman

Trustpilot

Excellent experience and advice from Katie in Birstall

Katie was super helpful with her explanations and demonstrations of the various products we looked at. We had booked in for a 1.5 hour ‘Full Works’ slot, and she did really well to cover all the details she did and answer all of our questions. She was very patient whilst we tried things out and gave some very useful tips for assembling/collapsing prams and car seats etc. All the while she never once tried to push us towards making a purchase and seemed to give her genuine opinion on which products she preferred and why. Would highly recommend booking the same slot here for any other first time parents who are just starting to wrap their heads around the world of baby products!

Ashley Cresswell

Trustpilot

Luton Mumas & Papas

Was helped today by Natalie and Saimol. Both really helpful and took us through a range of different prams to help us find the one for us. Not pushy at all and really efficient. Will no doubt be back to get more bits.

Ellie Thompson

Trustpilot

Great experience with Kelly L in Swindon

We had a fantastic experience with Kelly L at our ‘buying for baby’ appointment at the Swindon store. Kelly was so helpful and spent a lot of time explaining and demonstrating the various options for nursery furniture, pushchairs and travel seats. As first time parents we found this service extremely helpful and would definitely recommend to a friend. We feel confident that the purchases made are what we need and have the flexibility to add to our order between now and delivery. Thank you so much Kelly!

Hannah S

Trustpilot

Ross (Croydon) very positive experience

I visited the Croydon store this week and Ross went above and beyond to help me with a query I had about a buggy board. Not only was he friendly, polite and knowledgeable, he helped me to fit the item (particularly appreciated at 9 months pregnant) and gave me really useful advice. His kindness was much appreciated.

Chloe

Trustpilot

So helpful!

Geena was so helpful in helping me make my decision on furniture! Thank you

Laura

Trustpilot

Online customer service is terrible

Online customer service is non existent!!! Ordered mattress sheets for a Moses basket. They sent out the wrong type. Tried to contact them but the number just rang out and there’s no email. They also charge £40 delivery to send anything (no matter the size) back! Also ordered a mattress, paid for next day delivery and have now received an email saying it’s been delayed 24hrs. Awful experience. Won’t be shopping with you again.

Tasal Tasali

Trustpilot

Mamas & Papas This is the worst store. I ordered a children's bedroom from this store on 04/28/2024. I was told that delivery will be on 05/02/2024 and you will receive it at home, until today I have

Mamas & Papas This is the worst store. I ordered a children's bedroom from this store on 28 Apr 2024 I was told that delivery will be on 2 May 2024 and you will receive it at home, until today I have not received anything, how many messages I write, how many calls, they promise today will be tomorrow I didn’t receive anything today 15 May 2024 I’m looking, I’m waiting, I don’t know how long I’ll wait I'll tell everyone, don't buy anything here, if you buy it, take your things right away and don't leave them here and don't trust them

Sheridan Partlett

Trustpilot

Chelmsford mammas & papas

I Cannot recommend Chelmsford mammas & papas enough they have gone above and beyond to help resolve the issue with my pram over the last month. The customer service I have received from both Holly and Amy has been outstanding the time they have both spent resolving this for me has been hugely appreciated. Thank you both 🙂

Stephanie

Trustpilot

Great experience with Lauren R at Swindon

We had an excellent experience with Lauren R at the Swindon branch. Lauren was helpful and patient, taking the time to go through different travel system options with us in depth. She was very knowledgeable in a variety of areas and didn’t mind answering my many questions. We came away confident that we had purchased the right items for our needs. Thank you Lauren

Biig Nels

Trustpilot

We received great service from Angela…

We received great service from Angela at the Wednesbury Gallagher store. Angela was very patient with us and walked us through everything that we wanted/ordered

Alex Richards

Trustpilot

Nadine in the Cardiff store was…

Nadine in the Cardiff store was extremely friendly, professional and helpful. We got all the items we needed and the consultation went really smoothly.

Llinos harris

Trustpilot

Had an excellent service from Tina in…

Had an excellent service from Tina in the swansea branch. Showed us the function of the pram we have purchased. Will be back to buy more items and hopefully Tina will serve us

Nikita Asokar

Trustpilot

Great customer service at Croydon

I went to the Croydon store to get some help and advice with buying a travel system. I was served by Mya, who was very friendly and helpful. She demonstrated all aspects of the travel system, allowed me time to practice folding the pushchair myself, and answered all my questions in an informative and friendly manner. I didn’t feel rushed at all, and was very happy to be able to place an order that day for the item I wanted. Would definitely recommend this store as all the staff were accommodating and helpful.