Consumer

Trustpilot

I would leave 0 stars if I could

I would leave 0 stars if I could! I have done several different food delivery services. Mainly Hello Fresh and Home Chef. I tried Marley Spoon as I was interested in the menu options. My first subscription arrived with red enchilada sauce leaking out of the box. Upon opening the box, there was enchilada sauce covering all my ingredients. I contacted customer service and they refunded $4……the cost of the sauce because “the other ingredients weren’t compromised” and that’s just terrible customer service. I threw out the ingredients as I was not going to clean off enchilada sauce covering all the plastic wrapped ingredients. Don’t waste your time ordering from them. Hello Fresh is by far superior.

Ursula Miller

Trustpilot

Choices for every diet and taste

I love the choices offered and the prices, though higher than totally homemade with products from the grocery store, they cheaper than restaurant meals. The meals I have ordered thus far have been delicious. The explicit directions make preparation almost brainless! Although I love cooking and meal planning, I'd rather spend the short Wisconsin summer in my flower and vegetable gardens, so having a quick, simple, but homemade meal ready to prepare is an added bonus.

Megan H

Trustpilot

Excellent recipes and easy to make

Excellent recipes and easy to make. You do need to have a lot of the basics on hand. There is good variety and many options to choose from week to week. The ingredients are good quality. Delivery is always on time.

Danita Ross

Trustpilot

Worst subscription ever!

I have subscribed to several food delivery companies. This is by far the worst out there. I got my first box, that leaked water all over my floor due to the frozen pack being split open, and gel all over the food. My husband had to hole the box together, just to get it to the sink. Then when I opened the box, all of the items were just thrown in the box. I spent 45 minutes sorting and rinsing, and packaging items. Rotten and smashed produce was thrown on top of raw meat packages and seafood. If you are looking to save time, this company is not the one. Needless to say, I cancelled after the first box, and was compensated pennies for the rotten food, and the slop that came in the soggy falling apart box. Don't waste your time or money on this company. I would give this a ZERO star if that was an option.

Kathi Piekielniak

Trustpilot

Horrible packaging and delivery service

This is my second time subscribing. The meals are delicious, and I have no issue with the quality of the product, as long as it is delivered fresh. The problem is that deliveries are often delayed by a day or more, or not delivered within the specified time frame, hence the box sits on the porch in the hot sun all day long. The gel packs used to keep ingredients cold are always thawed, and often busted inside the box, leaving everything inside the box covered in messy gel, and the box soaked through wet and leaking all over the porch, or in the delivery locker. I have had to toss meat and seafood numerous times after unpacking the box to find them warm or at room temperature. The delivery service they use is horrendous, and the packaging is equally horrendous. I left Marley Spoon before because of this very issue, and after my last delayed delivery where I was only able to salvage a few non-perishables, I will be canceling again. On a positive note, customer service did credit my original form of payment for the loss. I would happily sign up again if they could fix the delivery and packaging problems, because the dishes are truly delicious; but until then I'll have to step away.

Jane Doe

Trustpilot

High Praise from a New Customer

We are customers of 3 other food delivery programs so we are experienced and objective in reviews. What Marley Spoon does well and better than other meal delivery/prep services: 1) they package the boxes such that the produce stays cold but is not frozen nor crushed upon arrival 2) they package items individually such that if a customer has an allergy or dislike, that ingredient in the recipe could be omitted. 3) they offer pantry items that are at fair market prices compared to local grocery stores. 4) there is a good variety of meat/fish dishes to select from each week 5) their packaging is more recyclable than one other service we use. We are entering the second month of service - hoping the quality of ingredients shipped remains consistent and excellent.

Palmer Heenan

Trustpilot

Eye is off the ball.

Well, I think the experience has been off a little bit from its peak. Like so many things food related, corners are being cut across the board to keep costs down. I guess its good prices haven't increased but it seems ingredient number and type is less. The sirloin steak quality which I have ordered regularly once a week is becoming tough, with little if any marbling. It has become a disappointment.

Tina

Trustpilot

Marley Spoon is one of the best meal…

Marley Spoon is one of the best meal kits out there! They offer many choices on a weekly basis, some recipes are customizable regarding protein choice. I feel their price point is fair as well.

Consumer

Trustpilot

The customer service was horrible

The customer service was horrible. I was just browsing and somehow ended up with a box that I didn’t want so I tried to get a hold of them and they were totally unavailable to help me. They’re very expensive. The meals are horrible. I just don’t think they’re even close to a four star. There is no way to respond but I did contact you directly but never was able to talk to anyone. My experience is not a good one but I’m sure others have had different, maybe better experiences. I’m not sure if it matters but I work full time and take care of mom full time. I have to be very careful with every dime. It was just a shock because I didn’t expect it. Anyway what is done is done. Thanks for responding

Rita Swanson

Trustpilot

The food is always delivered on time

The food is always delivered on time, is in good condition and set up on our porch. We then receive an email stating it has been delivered. The food is always fresh and all items are in the box.

Chris

Trustpilot

I like Marley spoon

I like Marley spoon. Once the on track delivery service finally decided to start leaving the packages up by the house instead of down at the road. All the deliveries have been without a hitch. The ingredients are fresh. The recipes are fairly easy to follow there seems to be a wide choice. so all a good experience

Stephanie Williams

Trustpilot

Recipies are delicious

Recipies are delicious. Don't take a lot of time to make.

Apt Three

Trustpilot

Top meal service to date

Top meal service to date! Our family has tried at least 5 other "shortcut" meal services where ingredients are sent with instructions, and I prepare the meal myself. I was not trained as a cook, but have had great success with this service. The instructions are generally spot on, the recipe choices are varied and allow for our low-calorie, low gluten, low carbohydrate choices. Ingredients are high quality, well-packaged, and stay fresh until the end of the week.

Lisa K

Trustpilot

Do It! Dooooooooo it!

If you’ve ever thought about using a meal recipe service, do it. Marley Spoon restored my faith in these types of subscriptions. The recipes are tasty and fairly easy to prepare. When you’ve worked all day it makes it so convenient to prepare a nice meal. I’ve made a point to cook things I wasn’t familiar. That’s been a good strategy so far.

Sandra Miller

Trustpilot

quality product

Good variety of foods and quality products and produce. My major complaint is the lack of whole grain options. The rice and breads are always white. I also wish the service provided the option of removing some items from a box. In my case it would be cilantro. I do appreciate the high protein options. They've also recently provided more meals using cauliflower rice and sometimes zucchini noodles.

Susan

Trustpilot

I love Marley Spoon

I love Marley Spoon. They pick the recipes that they offer me from my preferences and many times I do not change the preselected ones. The ingredients are always correct and fresh. If the recipe calls for a clove of garlic they send the whole bulb. Many of the recipes can be cooked in 20 to 30 minutes and are absolutely delicious. What could be better than that?

Bret

Trustpilot

I reported that my most recent box was…

I reported that my most recent box was stolen from my porch due to the delivery person leaving it in plain sight and have not heard back in 4 days. I am disappointed in the lack of customer service.

Erich Orwig

Trustpilot

Best of the boxes

Marley Spoon has easily outclassed the competition. As a frequent and long time consumer of Hello Fresh, Blue Apron, Hungry Root and Home Chef’s meal kits I can confidently say Marley Spoon has superior ingredients and recipes. I have cooked nearly 2000 unique meals with the other services. MS has provided techniques and quality recipes with distinctly fresh and speciality ingredients that are a tier above the competition. As far as pricing goes I am still happy with it being 33% more expensive than Hello Fresh and 12% more than Blue Apron. In terms of complexity, you don’t want to be a novice with many of these recipes as tools like the Broiler are not as forgiving as other meal kits’ simple fry, sauté or bake options. It is not the same brand heavy/ grocery experience as Hungry Root, and seems to lack a weekly meal prep option.

Jenny Kreutz

Trustpilot

Not up to her standards

Never delivered kept rescheduled

Jennifer Parks Mullins

Trustpilot

I love the recipes!!

I love the recipes!!