Afrah
The item which I ordered was not sent
The item which I ordered was not sent , instead a different one was delivered
The item which I ordered was not sent , instead a different one was delivered
Prompt delivery and easy returns
Absolutely dreadful. It is unacceptable to have to queue for around 20 minutes to collect a 'click and collect' order! On previous visits to your Bognor Regis, West Sussex store, it is equally unacceptable to have to queue for 30 plus minutes for the one manned checkout unless you're prepared to use the 'self check out ! Why on earth is it up to us - your customers - to have to disable the theft tags, etc?!? I used to love Matalan and still love their products but, until staff are employed to man the checkouts and 'click and collect' is made faster, I will be avoiding Matalan. Very disappointed. What used to work and was a good shopping experience with lovely, helpful staff, has failed due to 'self-checkout' and (presumably) reduction in staff.
Terrible customer service, still waiting for a response from over a week ago. Do not shop online with a gift card!
I love matalan goods always good price and sizing is very good . If I ever have to return anything its always done quickly .
I love shopping at Matalan whether in store or online.
delivered my order to the wrong store. Rather than issue again the order again to the right store, they told me i had to order it again! They refunded 5 days after the order and took 5 days to refund. And I still don't have my order !
website could be easier if more drop down boxes allowed you to make selection easier
Nothing to say
Big fan of Matalan & what they offer for men & home stuffs
Excellent products kept up to date on tracking and emails delivered right on time 🙂
All items arrived quickly and are of good quality.
Easy web page to manoeuvre through delivery was before stated ver impressed
Staff very helpful and pleasant x
My online order arrived within two or three days. I was so disappointed the dresses ordered were so long and unfortunately, had to return to store. Such a shame because the quality for the price was so good. But Matalan, you are not alone, most clothing retailers are the same. Manufacturers must think we are a nation of giants, and so little choice in petite. However it won't stop me buying from you again.
Awful. Missing item from my order which finally arrived late after paying extra for next day delivery. Then received a refund for the wrong item.
Very good experience and very happy with the service very happy with my items i bou
Always deliver early great service
Satisfied, thankyou
Good quality mens items bought. Excellent value