Casi Castillo
Had an issue but they got back to me…
Had an issue but they got back to me right away with a replacement sent almost immediately. Thank you melody Susie!
Had an issue but they got back to me right away with a replacement sent almost immediately. Thank you melody Susie!
Customer service is phenomenal! Very communicative, nice, and responds fairly quickly! Products are good quality as well! The only issue i have, was the nail polish is pretty thick (too thick for my liking) and you do get some duplicates which it happens, nothing to be super upset about lol. Will order from again!
Amazing customer service. Package was missing filters and the team immediately sourced replacements, sent tracking, and shipped in under 24 hours. Would definitely purchase products in the near future.
I had bought the Jade Plus Rechargeable Nail Drill in June 2023, it had started to short out and stop working while turned on. I knew it was the hand piece so I had reached out to Customer Service and they very quickly responded and sent out a new hand piece immediately! They made sure I had received the package and it even arrived in about a week with no issues. I’ve also purchased their drill bits and even after a year, their safety carbide bits have not dulled as much as Amazon brands have and still are a daily use for me! Definitely worth every penny and they will take care of anything you need! ( The drill is also probably one of the quietest drills i’ve used in the past 3 years, even my coworkers are amazed at how you can’t hear any buzzing)
Excellent customer service when I contacted MSregarding an issue with the hand piece of my drill. very quick response and a replacement received within a week! Also offering any further assistance should I need it.
I had purchased the 2 in 1 e-file and dust collector some time ago. My e-file stopped working properly so I contacted the MelodySusie customer support. They were so helpful and prompt to resolve my issue! Within 3 days of me contacting them to see if I could purchase just the e-file to them sending me the replacement e-file (only asking to pay for shipping) on my door step was what I call excellent customer service! I will definitely tell my friends about this wonderful experience and continue to support the company.
I took a lot of time to research all the different brands and products before purchasing a nail drill. I have had the absolute best customer service experience with Melody Susie and so happy I chose to buy from this company. Shortly after buying my drill I had accidentally dropped my drill and broke the hand piece. I reached out to customer service for help and they handled my problem so fast! Prompt responses and sent me a new hand drill within two weeks. Great service!
Purchased a hand piece for my drill and I had the best experience. Customer service reached out and made sure I was good to go. I got my package very fast as well. Def recommend
Definitely a 5🌟 experience. I emailed that my hand drill was malfunctioning. I was asked to send video proof, I did. A new drill was sent out within 24hrs.
Amazing customer service ! Replacement was shipped immediately when within warranty . Definitely appreciate how fast and accommodating they were
Great customer service, my drill just stop working due to battery issue, I contacted customer support and they got back to me promptly. They sent me a replacement in less than a week. I’m very pleased with their products, my favorite brand!
My drill messed up and started to not work properly so I contacted customer service and within a couple days they msgd me back stating they mailed me a replacement! I had it within a week!!
[EU 🇪🇺 COSTUMER] I had an issue with the converter 🔌 of the UV lamp and the Costumer Service Team of MelodySusie immediately responded to my mail and helped me with the best solutions. They were really kind and supportive 💯 The products I bought (nail drill, UV lamp) are both functioning perfectly and great for everyone to use effortlessly. I definitely recommend MelodySusie to everybody! 🌟
Fast review of problem and replacement being sent.
I had an issue with my recent purchase. After troubleshooting through email, they sent me a new replacement super quick! I love this company and the customer service. They will take care of you!!!
It was super easy to order and as I live in UAE, I was worried about delivery. Post doesn’t always reach us however, I was anxiously waiting and within 10 days, it was on my doorstep. Couldn’t fault MS, even emailed to check I had received my parcel. Wouldn’t hesitate to order from them again.
My handpiece on my scarlet ms drill started making an awful metallic noise every time I got above 10 rpms. I contacted the customer service team and they promptly reviewed the issue video I had sent. They sent out a replacement a few days later and it works perfectly. They were very kind and more responsive than any customer service team I’ve ever dealt with!
If only this kind of customer service was standard everywhere else as well
I love ❤️ melody Susie products. Please choose melody Susie. The products are not only available, worthy and useful. There pretty 😍, stylish, and reliable. Thank you. I will be doing my nails and my customers nails online as well to show and prove the deligent effort put into there products. Everything is a melody!!!!!
My order came in several shipments and one was a little late. When I contacted customer service they gave me all of the info I needed including tracking number along with date it would be here. And it was here 3 days later. They also kept in touch with me every day to see if it came it. They seemed to be very caring about me being satisfied with my order.