Scott Davies
Great service order was processed…
Great service order was processed delivery on time through Royal mail arrived on time with decent packaging overall im a happy customer
Great service order was processed delivery on time through Royal mail arrived on time with decent packaging overall im a happy customer
If I am reviewing the service from Merlin Cycles, it is top notch. From questions over the phone to prompt delivery of parts, they go the extra mile. Keen pricing as well. Would always order from Merlin.
Great service,bike looks fantastic rides like a dream. Delivered when it was supposed to be. No issues, would most definitely use Neelin Cycles again.
Prompt delivery and good quality gear
Excellent service, quick delivery, item very well packaged
Accurate and timely delivery to the States. Very happy with the prices and results!
Easy and reliable shopping
Great shop, quick delivery and highly recommended Prices are great too
There was a problem with a tyre and they swapped it no problem.
Been using Merlin for a long time, always competitive on price and always quick delivery.
Very good selection and good prices
Envio rápido, buen precio.
Great service, good quality components, and speedy delivery. Merlin Cycles continue to be relevant, reliable and trustworthy.
Super fast shipping and product exactly as described!
fast shipping, great service etc
The delvery was fine.
Great stuff. Rapid delivery, will deal again.
Fast delivery & great service.
I purchased a Schwalbe G-One Speed tyre that was unfortunately faulty and wouldn't hold pressure: the initial response from customer services was an email with basic advice on how to fit tubeless tyres (effectively suggesting I must have fitted it incorrectly). They clearly hadn't read my email explaining what was wrong - the tyre was leaking air from the centre of the tread through a manufacturing defect. I contacted them again and was advised to return the tyre for warranty inspection (at my own cost) and detail the fault on the returns form. I duly did that, and requested an exchange. Instead, Merlin refunded me the cost of the tyre (£36) but not the £3.39 cost of returning it (why do Merlin expect customers to foot the cost of returning faulty goods 🤷🏼♂️) and said my only option was to re-order a new one. In the meantime, the price had increased to £37.99... I contacted them again and was offered a voucher code for £3.39 to cover the return postage, which would have to be used when ordering a replacement at £37.99, plus an additional £3.95 postage (my original order was postage free as it was over £100 with a pair of disc rotors). So to be put in the position I should have been when buying a £36 tyre, Merlin wanted me to spend an additional £5.94. Hmmm... I've been a long-term customer of Merlin - the faulty G-One Speed was to replace a worn out one purchased from Merlin; it was fitted using tyre levers purchased from Merlin; inflated using an Airshot purchased from Merlin; and was filled with Stan's Race Sealant, again purchased from Merlin. Update Merlin have now refunded the £3.95 postage cost of reordering tyre as a 'goodwill gesture'. I've still having to pay £37.99 rather than the original price of £36, though. That additional £1.99 must be important to someone! Regardless of the sums involved, or my previous customer loyalty, should rectifying what is a straight-forward issue really be so difficult? Hey-ho. I'm away to ride my other bike (also shod with tyres bought from guess where 😀)
Always a pleasure to deal with