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Very efficient
Very efficient. And instead of having emails going back/forward they prepared the label for me to print and ready to go.
Very efficient. And instead of having emails going back/forward they prepared the label for me to print and ready to go.
The Meshki customer service team is amazing! There were super helpful in resolving an error I made online.
Contacted Meshki customer service and was helped by Veronica W. She was helpful and had very quick responses.
Great customer service! Replied to a query within a couple of hours. Thank you Georgina!
I’ve ordered a dress for a wedding. It was beautiful but the size was a bit awkward - I’ve ordered XXS and in the breast area it was extremely tight but very loose around the hips (I guess it would work for a triangle shaped body). I had to return it and needed assistance. Thanks to Veronica everything went smoothly! Definitely I’ll give Meshki another chance because the dress itself was truly beautiful.
Very helpful agents and response was very fast
Originally ordered a longsleeve dress for a wedding I am in. I realize the weather may not permit for a longsleeve dress and I didn't realize the return window was 14 days. I emailed their customer service and Veronica helped me out and extended the return window. I ended up ordering another dress that is strapless for the same price from Meshki. So excited to wear it and so grateful Veronica was able to help me with my return. Highly recommend. The original dress I ordered was such high quality and so flattering. Will be buying more formal dresses from this website!
Even though my package went missing, I had an exceptional experience with Meshki's customer service! Their prompt and attentive support made the situation so much easier to handle. 🙌 Despite the setback, I was impressed by their professionalism and willingness to assist me every step of the way. Thank you, Meshki for turning a potentially frustrating situation into a positive experience.
I was very happy with the response from the team regarding my return and refund. Despite the dress not being what I hoped, the efficiency of their response to the issue was amazing
Meshki's customer service was not only timely, but also very understanding and committed to providing a solution that went above and beyond to meet my request. I would definitely buy from Meshki again from this experience alone!
Great customer service experience!
Bought a dress for my graduation that was sent in awful condition. There were snags in the fabric, the hardware jewelry had fallen off (labelled as pearls and was the cheapest plastic), the clips in the hardware were visibly rusted, there were runs in the fabric... awful. I paid well over 100$ for this item and it came with zero protection. Responses take between 2-3 days and are automated. The only option you're given is to return the item- how does that help when this was my only option for a milestone event? Zero empathy. They're running a great scam here.
You get an answer straight away and you get help straight away. Favorite online shop!
Great quality clothes and reliable service
Commande effectuée le 22/04/2024 et toujours rien reçu. Le site Meshki me dit que le colis a été livré mais impossible car je n'ai rien reçu. J'ai contacté le service client et j'attends une réponse. J'espère être remboursée si la commande n'arrive PAS.
I had a quick question regarding a store credit that I had with Meshki and they responded immediately, and sent me another email with my voucher. Super helpful.
Quick reply! Kind response!
The company replied to my email really fast and understood my situation with urgent!! And they were extremely nice and sent a very detailed and helpful email
Hello Team Meshki & Veronica, I emailed last Friday evening about an expired credit note. Within minutes I got a reply from Veronica. Not only was my email acknowledged but my credit note got re-instated within 10 minutes of my initial email. Just WOW! I definitely was not expecting this awesome turn around and outcome. Thanks so much for your excellent customer support and for keeping your cliental happy. With warmest wishes, Mary xox
Efficient The reply time was efficient and they replied and answered all of my questions spot on. The only thing I would say is that when you’re chatting with the operator and the chat minimises you can’t open the chat back up until the operator replies.