LOUANNE BIEDRYCKI

Trustpilot

You make people’s lives very complicated, we had 2 deaths in the family & I have go thru this crap. Done

Once again you say you only asked for last 4 numbers of credit card, you did not , you demanded a picture of my credit card & drivers license! As I’ve said before, I called Discover card & reported your request for that info, they informed me they don’t look at addresses & I should NEVER give that info away. I ordered from another company with the same auto fill from my new address, they had no problem sending my order, so stop the lying, you will never admit your in the wrong, so again, I don’t trust you, & will never order from you again. You never convince me that you followed some nonsense procedure, I’m done!!!! 

LOUANNE BIEDRYCKI

Trustpilot

Super pissed off will never buy another product from you again and I know you don’t care, but I let the world know how awful of a company you are  have a great day.  who cares what date it was you know I’m not gonna look it up because I don’t want to!

When I placed my order, I had the wrong billing address. You demanded a copy a photographic copy of my drivers license and my credit card photos of each I talk to discover card and they say they do not look at billing addresses I have had other things sent with the wrong billing address that I have received without any difficulty at all. I did not have to copy my drivers license and discover credit card no one has asked for that only you. you do not respond to phone calls because you don’t answer your phone calls on purpose, so no one can get a hold of you and give you the correct information. When I text you, I get the same answer over and over everything‘s underlined blue and it just goes spinning Around and Around (Andaroundandaround) and goes nowhere same answer over and over and over. Yeah and apology would be great for the hassle that you put me through and the stress I’m going to because I’ve got a credit open credit card and my drivers license in your hands and you probably have automated systems around the world and third world countries that have access to all my information. This makes me completely furious. And you have never met once responded to me in any appropriate manner. That’s why I continue to give you bad reviews and I will keep it up until I get an apology some money back or I’ll just keep it up bad reviews, day and day out. Have a good good day.

LOUANNE BIEDRYCKI

Trustpilot

You can’t get a phone number, the website is terrible, they respond with the same answer each time ! I’ll never purchase from them again

They don’t respond to emails,texts. You get the same blue underlined crap every time that just spins & they spew out the same answer over & over! Keeping the crap they sent but won’t buy from them ever again!!!!

Hailey Evans

Trustpilot

Ordered a product

Ordered a product. after 14 days it has not arrived. Am told I have to wait 30 days and if still hasn't arrived, they will reship. I can buy this product elsewhere, quicker, however, this company refuses to return my money. Their hidden policies allow them to keep your money indefinitely with a '...we are not responsbile for shipping..' excuse. Do not order anything from this company.

LOUANNE BIEDRYCKI

Trustpilot

I ORDERED 2 PRODUCTS

I ORDERED 2 PRODUCTS, THE FIRST ARRIVED, THEN FOR THE 2ND THEY DEMANDED A COPY OF MY PHOTO ID, PHOTO COPY OF MY CREDIT CARD! THEY WERE RELENTLESS WITH THE REQUEST. FOUND OUT THIS MORNING THRU MY BANK THAT THEY HAD PLACED THE 2ND ORDER BEFORE THEY EVEN ASKED FOR ALL THE PICTURES! WHAT KIND OF COMPAMY DOES THIS?NEVER AGAIN WILL I DEAL WITH THIS COMPANY

Robin Hendler Prosini

Trustpilot

Great customer service

Michael Todd Beauty really helped me with my purchase. I had some questions about how to use the product I wanted to purchase and contacted Customer Service. I received a response from Customer Service with the answer to my question. The response from Customer Service accidentally went to my junk mail. I noticed the response to my question the next day and sent in my order based on the complete information I received from Customer Service. Great product! Great Customer Service!

Cheryl

Trustpilot

The thing I like most about this…

The thing I like most about this company in addition to its products is the fantastic customer service. They are always prompt to respond and they always find a resolution that is satisfactory.

Deborah Baldwin

Trustpilot

I have tried to contact customer service

I have tried to contact customer service several times their mailbox is full so you can not leave a message. I sent several emails and I still have not heard back from them. I have a personal shopper assistant that was assigned to me from day 1 when I purchased my products. They responded back quickly so they tried to contact there team support and to this day still haven't heard back. Poor customer service never have I had this much difficulty with a company to responded to help with issues they responded quickly. I have bought products from them couple years back and they responded quickly. This time it makes you wonder if they are still in business. If they keep this up they won't be for long. I wrote on BBB. I'm going to social media. Beware product does not work it won't charge save your money. Very unhappy, products are not cheap they are expensive. Poor service. OH MY GOSH, people READ the negative. I should of done my research first before I bought. UPDATE: My personal shopper assistant fondly received a response I started contacting them on Monday and they contact me on Friday after I went on social media. Very poor service. I mailed my soniclear petite. I had to pay for shipping and for return shipping once they examine the soniclear they will send it back at my expense. My expense for shipping out of my pocket is $30.00. I will update once I receive either a new or my original soniclear petite after they examine my soniclear petite. UPDATE 3/5/2024 Micheal Todd Beauty customer service took care of my Soniclear petite and also replaced it for a new one due to after the warranty department took a look at mine that it was not usable so they sent me a new one. Plus the shipping label to return back to me. They are sending me a check to cover the cost of the return label what I paid for of course I had to show proof of my purchase. Customer service once we started communicating has been awesome. To bad I had to go to such length to get there attention. I was not giving up until everyone heard what I was going through. I did change my 1 star to 3 stars. I would of given 5 stars if I didn't had to fight for attention. Thank you Micheal Todd Beauty for making it right.

Em

Trustpilot

Tried out the Soniclear petite…

Tried out the Soniclear petite and wish I had taken a chance sooner. Works great. Just a few minutes everyday adding in using this product during time that I already spent washing my face. And I see a major difference. Easy to charge in the dock and keeps charge for many many uses in between. My face feels better than ever. Thank you for creating amazing products.

Violet

Trustpilot

Machine not working, Customer Service not responding.

Purchased Sonicare Petite few months ago and worked fine. Just ordered a new replacement brush head direct from MT, received it and out it on machine. Machine now works for only 1-2 seconds and shuts off. This happens over and over. I have never been able to get it to last more than 2 seconds. It’s not the charge, as I recharged it. Sent MT a detailed note in their customer Service website, including a video of the problem as well as photo of my receipt and NO ONE has responded or even acknowledged receipt of my information. One of their phone numbers does not work and the other just sends customers to their website. I have been a satisfied Sonicare customer for many years and this company is a mess. The Customer service is non-existent. I feel scammed as I now own a new (and expensive) brush head replacement with a non-working Petite machine. Useless.

MEJDOUBI/AMINA

Trustpilot

I recently added the Sonicsmooth to my…

I recently added the Sonicsmooth to my skincare arsenal, and let me tell you, it's a game-changer! This little device takes at-home exfoliation to a whole new level. The gentle sonic vibrations paired with the dermaplaning tool make for a winning combination, leaving my skin incredibly smooth and radiant. I was initially skeptical about doing dermaplaning at home, but Sonicsmooth's safety features and precision turned me into a believer. The ergonomic design is easy to handle, and I love the customizable settings that allow me to adjust the intensity based on my skin's needs. After just a few uses, I noticed a significant reduction in peach fuzz and an overall improvement in the absorption of my skincare products. If you're serious about achieving that coveted glow, Sonicsmooth is a must-have in your beauty routine!

Abbie Knights

Trustpilot

Loving this new brush!!!

Loving this new brush, my skin has felt a major difference since I started using it! Clearer, smoother and people tell me all the time my skin has this "glow". It's one of the few brushes I've come across with an antimicrobial patent, and its dermatologist recommended. My only complaint is I wish there was a low battery light and that I'd found it sooner! Great product!

Patrice R.

Trustpilot

I enjoyed this product

I enjoyed this product, definitely comparable to the late and great Clarisonic. The brush is gentle and soft. My only complaint is there isn’t any indicator light to let users know that the tool is fully charged. Another suggestion is if the lowest spinning speed is a tad bit slower. Other than that the product lives up to its claim. My first time using it I definitely got a deeper clean than using my hands. I could tell by looking at the visible dirt on my brush head. Definitely great to use for those extra deep cleanings after you did a strenuous workout or wear makeup often.

Pink Mango

Trustpilot

A MUST HAVE! Worth every penny

Definitely something to add to the Christmas list this year! At first I was a little afraid that this was just another brush that looked nice & had low quality. I was QUICKLY proven wrong almost immediately after using it with my cleanser. It literally NO JOKE ate my makeup off and left my face very smooth. Love this to death

Annakaren Alderete

Trustpilot

I just received my Soniclear Petite and…

I just received my Soniclear Petite and am already in love with how well it works. I’ve been using the Soniclear Petite for the last couple of days and have already seen significant changes in my skin. I have oily combination skin, and have noticed my skin doesn’t feel as oily as before. Also my skin feels super soft and exfoliated. The fine lines I noticed prior are visibly less. I can’t wait to see future results and would highly recommend this product to anyone! I don’t gate keep ✨💫🥰

Blair King

Trustpilot

I love my Soniclear Petite

I love my Soniclear Petite! I my skin has been glowing since using it! I also love the serum infusion head. Absolute best!

Shelby Collins

Trustpilot

Love this product it makes my skin so soft

Love this product it makes my skin so smooth and my blackheads disappear i totally reccomend for sensitivity skin!

Geanice Morales

Trustpilot

I love the Soniclear Petite…

I love the Soniclear Petite Antimicrobial Sonic Skin Cleansing Brush!!!! It has helped me clear up my skin!!!!!

Lauren Boltas

Trustpilot

LOVE LOVE LOVE this Brush

LOVE LOVE LOVE this Brush! This Brush has been such an upgrade for me and I am so happy with it! I love that it cleans all the dirt from my face from the day so quickly and leaves my skin feeling soft!

ElegantFaces

Trustpilot

I love the Sonic Petit Brush Fast Results

I love the Sonic Petit I see amazing results already. Smooth firmer skin and smaller pores plus most of my annoying blackheads are gone. Yay