I ordered through TikTok shop but sent my parcel back with the returns slip that came in my parcel. It was not made clear that I needed to request the refund through TikTok shop so now I can’t get my money back. I can’t complain about the customer service as she was only doing her job but be careful when you’re ordering through TikTok
Fast replies, fixed my problem so quickly. Joe was really great. Fab customer service!
Thanks for your speedy help Joe! To be honest out of all of the clothing brands, I’d say Missyempire has had the best customer service and the quickest response that I’ve experienced.
Joseph is great! Very quick response and issue dealt with within 24 hours couldn’t have asked for a better service. Simple and easy!
Joe was really helpful and resolved my issue straight away with no problems whatsoever
Wasn’t being listen too by customer services seems to be going round in circles or ignored.
Eleana is such a help, couldn’t have been speedier in finding a remedy to my problem and such great customer service skills all together! Thanks again Eleana🫶🏻
Skirt was cheap and didn’t look like the picture. Also wasn’t ‘mini’ like advertised. Bad quality for £30 that I wont ever get back😍
Amazing set. Can’t wait to wear it
I absolutely love my new clothes from Missy Empire, feeling very stylish and sexy! Delivery is so fast and efficient too!
The quality of the dress I ordered was amazing and although I got standard shipping it was packed and with me by the next day. 10/10 would recommend 🙂
very good at keeping updated, true to what they say and quality of clothes is 10/10
Had a delay with my refund but Joe was very helpful and sorted it very quickly.
Absolutely shocking customer service. Parcel was incorrectly delivered to a wrong address by Evri - fair enough, they’re dreadful. I did however expect better from the CS team at Missy Empire, I advised the parcel was for a holiday this week however accepted that an investigation would be concluded with the courier. I suggested reordering in the meantime since I didn’t have time to wait for the outcome however no ownership could be taken by the team to ensure I would definitely receive the second shipment. I’ve worked with instances like this myself and have always gone above and beyond to contact the courier directly for my customers to add delivery notes. Since I was apprehensive, I allowed time for the investigation to be concluded. I’ve today received update that the case is closed since I’ve received the parcel, this is not the case. Evri have not been In contact and I’ve now been palmed off by the team at Missy Empire too. First and last time I’ll be ordering. I understand courier issues happen however as a business it’s your responsibility to ensure the courier services used in contract are fit for purpose. I’m still no closer to receiving my parcel or refund.
Everything I’ve ordered has been great quality , true to size and fast delivery.
The quality of the clothes were terrible, every single item was see through!!!. I returned and had to pay for my return, which is unclear anywhere. I paid via klarna. They now are asking me to pay for my delivery and return which adds up to over £12!! I raised an enquiry and they were unhelpful and said it is what is it is basically. I won’t be ordering again.
My daughter Katie received her parcel and an item was missing. Joe has been absolutely horrendous at providing customer service and seems very patronising in his responses to us. My daughter is so sad as she has paid for the top and loves the ones she did receive and we would not keep emailing if she had received the missing item. My daughter is a student and we just want what has been paid for. Such a shame as we won’t be ordering from them again and could have been big customers in the future as she and her sister are always looking for new places to purchase clothes. We keep getting sent emails to rate the customer service, which we do, but it’s getting us nowhere. We are being ignored. Katie simply wants a refund of the item she hasnt received or more preferably the top that was missing from the parcel. Katie Beehan
Ordered the crochet cut out "maxi" dress which arrived within 2 days (with normal delivery) which is amazing! The dress is gorgeous but absolutely is not a maxi dress, comes half way up my shin! I'm 5'7 which isn't that tall really so I'd say it's more a midaxi dress. It is gorgeous so I don't want to send it back but thought I would warn any one who's over 5'2 to reconsider the maxi dress 😂
Ordered a two piece for a wedding I was attending this weekend. The trousers were lovely but the zip on the top came broken. I reached out to customer services and originally Joe came back very quickly asking for images of the fault, which I sent back straight away. It’s been a week and I have not heard anything, I just have emails coming through asking me to rate the customer service. I did not want to just return the top and then have issues on the other side and at the time I originally sent off my query it was more than enough time for me to get another one sent to me. However due to the lack of customer service, I was not able to do this and looked elsewhere for my weekend outfit. I would still like this to be resolved.
Very fast responses and my issue got resolved in less than an hour!