Unacceptable Customer Service
I made an order for three items on 12/10/08 and received this email today 12/12/08:
"During the process of preparing your order for shipment, our shipping department discovered that one or more of the items you requested is out of stock and unavailable for shipment. The Monarch Fan Brushes Winsor & Newton
size 2 has been removed from your order and you will not be billed for the item(s).
We understand the inconvenience this may have caused and would like to offer you 10% off your next purchase with MisterArt.com. To take advantage of this discount, please enter the following COUPON CODE at checkout:
XXXXXX
This coupon code is valid through 12/31/2008. Thank you for shopping with MisterArt.com for your art and craft supply needs. We know that you have lots of choices and we truly appreciate your consideration.
Please contact us if you require additional assistance and information.
Regards,
The MisterArt.com Customer Service Team"
1.) Why did the item show up as available on the website when I made my purchase?
2.) Why did MisterArt email me that the item was not in stock and go ahead and package the rest of my order? I may have changed my decision had I known the item was not in stock. The shipping cost is the same to ship 2 or 3 items. I would have canceled my order, but they went ahead and "packaged it".
3.) The purpose of ordering online is so you do not have to go out and purchase the item somewhere else. I will now have to go and purchase this at a Pearl Artstore now, so I might as well purchase the rest of the items there.
4.) The Supervisor, Tene at ext. 225 said that once the order is in "packaging", they have to send it. They cannot cancel the order even though I was on the phone with her giving my verbal request to cancel the order. How does this make any sense?
5.) Tene says I have to either refuse the order which is being sent to my mother's house in DC or they will send me a return shipping label once I receive the package. Uhm why waste their money or mine. Keep the pac
