Peter

Trustpilot

The worst customer experience I have had for a long time....

I wish I never purchased a product from this website! The Spectrum mower I purchased arrived in a damaged box soaked in oil which I purchased at the same time, seems like a bad decision to put 2 x bottles of oil in the new mower box. The front of the mower was also damaged and the front was completely cracked, I am still awaiting a replacement part after 1 month and now the front wheel has fallen off after the 3rd time of use. The spectrum mowers are substandard and in my opinion, should not be being sold. I am still working on getting a refund and will update this review accordingly, hopefully with a positive outcome!

customer

Trustpilot

Poor experience unfortunately

Bought a Feider lawnmower 1 year ago. Nothing but trouble with drive wheel breaking, which admittedly they sorted, but now constant trouble starting. If it started it occasionally worked but usually cut out immediately. Want money back, as not fit for purpose, but am now told by Mowdirect I must contact France!! to get a warranty claim - basically Mow not interested even though my purchase contract is with them. Suggest buy from someone else if you need service. Poor product and poor after sales.

John

Trustpilot

Fantastic Customer Sevice

Whilst there was a problem with the Spectrum mower shortly after I purchased and started using it, MowDirect were fantastic (very prompt, no quibbles) in delivering a replacement and fully assembled new mower!

Richard Williams

Trustpilot

The product was delivered but came with…

The product was delivered but came with a cracked plastic piece on the front and the exhaust guard was dented in

Jeremy Hughes

Trustpilot

Good customer service and fast delivery

Good customer service and fast delivery

David

Trustpilot

Good price and delivery but beware stock availability

Ordered Stiga brushcutter and battery. Good price and quick delivery... but for the battery only. It turned out the brushcutter was not in stock and not due for 3 months. Ordered another instead which came quickly (and they price matched another vendor). Products are dispatched from Stiga directly rather than stocked at MowDirect. Good: price Bad: need to check availability with Stiga before selling

Thomas Evans

Trustpilot

Issues with communication regarding…

Issues with communication regarding their payment systems being down when I placed the order. Item arrived with scratches. Emailed the company to ask about the scratches with absolutely no reply. Wouldn’t purchase again.

Mrs Welsh

Trustpilot

After service non existant

Bought a not exactly cheap ride-on Mountfield. Delivery was ok but after-service is frustrating. Booked service and when mower returned did not work ! lots of phones calls and photos still no help so got in local company who confirmed that the deck had been re-assembled incorrectly making it impossible to engage the blades. Tyres go down and were apparently re-inflated but were flat when mower used for first time a few weeks later. When questioned if they were looked at during service ( as I was charged ) I was told they were re-inflated and sealed and if they have gone down again new inner tubes needed. All in all not impressive for a mower that is less than 2 years old , is used on a flat medium sized lawn and whats more now has had to have the earth wire resoldered to the battery ... I have also asked 4 times for a copy of invoice for the service to be e-mailed and still waiting for it ( as did not original)

Mr William Twigg

Trustpilot

Great service and product

Great service and product

Mr Callum

Trustpilot

Excellent cover

Excellent cover. Fits well

John

Trustpilot

Quick delivery

Quick delivery, but have not used it as yet as it has not stopped raining.

Karen

Trustpilot

Would highly recommend

Excellent service , prompt delivery . Great product .

Andy Tasker

Trustpilot

Easy order good price great item to use.

Easy order, very good price, item was as described, easy to use, turned up on time, worked first time.

Julian

Trustpilot

Mower

arrived on time if it weren't for the rain would be using it now. The mower replaces an earlier version I purchased 12 years ago it is more lightweight than the old versions that is a little concerning

Mr Royston Curtis

Trustpilot

This company is very keen to sell you a…

This company is very keen to sell you a new mower but when it comes to buying spare parts they are most unhelpful they don't answer your emails and most unhelpful when you phone they directed me to a company in France which are no better

Sarah

Trustpilot

Kept fully informed at all times

Kept fully informed at all times - delivery driver extremely helpful

21733496

Trustpilot

You’re service was great but you were…

You’re service was great but you were let down by the delivery company waited in all day on the delivery day then found out it was at the wrong depot

Alison

Trustpilot

Great customer service

Great customer service and good price

Kevin Barrett-Wood

Trustpilot

Great experience

Great experience, website easy to navigate, payment split into 3 interest free payments, very quick delivery & the mower started 2nd pull ( I’d been dreading that bit) went through my overly long grass with ease. Only used once as yet. Very pleased so far. Kevin Barrett-Wood.

Rachel Hillier

Trustpilot

Great Service

Great products, great service, and great price! Can’t fault the company at all, will definitely be using them again in the future.