Gwen Reid
Lovely mirror
Really quick delivery of a quality product. Everything I buy from this company is so good.
Really quick delivery of a quality product. Everything I buy from this company is so good.
Great service and all the staff were very professional. Delivery guys were great.
Your company did well in keeping us informed of the delivery process. However, the service you chose, Parcelforce, was highly unsatisfactory and left a bad aftertaste. The delivery was on time but because the box could not get into the lift the delivery man said he had no time to unpack the chair, very quick and simple as was obvious to the naked eye. He said his van was blocking traffic in the road outside. I could see cars driving by quite easily as he had parked the van very neatly as near as he could to the kerb. He was in a rush and said he would take the box back or leave it with me in the ground floor. I am 82 years old and he just left me with the box. I did not want to risk another delivery in case the same thing happened so accepted the box. I think your firm should think twice about using Parcelforce again. As for the actual item, I am very pleased with it, but had to contact Customer Services as assembling it was not that easy when given an Allen key with screws. Screwing in the legs was easy but the rest? What to do with the Allen key and the screws? I could guess but it did not make sense. Customer services sent me a set of instructions and all ended well. However your firm should think of these things. It’s not all bad though as we love the chair and are happy we have bought it.
Jacqueline has been really really helpful Thank you so very much
Ordered a side table quick delivery really well packed loved it so much ordered a second one same day looks really well made very stylish very impressed with this company.
The delivery men were great and very polite. They made our experience stress free and were very friendly and helpful.
Amazing quality, great customer service and delivery!
Quick delivery,well packaged and as always gorgeous furniture.
So very pleased with my purchase. I was informed of the date and time of delivery. The delivery people were very good and on time. I bought 2 bedside tables which were packed very well. I am so please with the quality of the bedside tables that came fully assembled. I love them 😍 I will definitely purchase again from My Furniture!
Easy to purchase came very quickly and fantastic quality
It’s exactly the chair that I was expecting! Lovely colour and it was easy to put on the legs. Fairly comfortable as well so very pleased all round!
My chairs were delivered safely & promptly as promised. I'm delighted with them
The customer service was excellent during our order and delivery process. The delivery guys, Rob and Chris, were very helpful in going out of their way to help get the large 3 seater sofa through a very tight space.
Good manner of approach by the staff, very helpful, clear explanation. I got very good service and enjoying my furniture i bought.
Great products and service was really prompt and efficient
My dining chair are really, looks more expensive, and add statement to my living room, I am so glad I brought it.
My purchase was better than I expected not being able to see it before you just never know. Excellent quality.
I am posting here to seek advice and support regarding an unresolved issue with My Furniture. I have faced significant problems with the delivery of an order that continues to be delayed without clear communication. I purchased a Lexington Sideboard on 13th February 2024 (Order No. 8000024425), with an initial promise of delivery in April. Subsequently, this was revised to May. Now, in May, I have still not received the product nor a definitive update. Moreover, the responses I have received from My Furniture have been evasive, now indicating a further delay with possible delivery times in June or July. This continuous postponement and lack of clear communication are extremely frustrating. I had planned my entire living room decoration around this sideboard, including other items purchased from them (Order No. 1000202742). The suggestion from My Furniture to simply cancel the order after a three-month wait is not practical and disrupts the entire design and functionality of my living space. I feel misled by the change in delivery times and the lack of transparency throughout the process. The inability to provide a firm and reliable delivery date at this point only compounds the issue, significantly eroding my trust in My Furniture.
not good expereince
Immediate response to online order and extremely quick delivery. The product is beautiful and the quality exceptional. I have recommended this company to all of my family and friends.