Anand Jhamnani

Trustpilot

Dont use if you live outside of England

We’re based in Canada. Received some gifts along with a gift card from someone through my1styears as we were expecting. So the website were able to ship to Canada. We then placed an order through gift card. However, shipment couldn't be completed due to some issues at their end. There was no communication from website about shipping issue; after 1 month we reached out to them about the issue, then they woke up from their slumber and confirmed the issue. We requested if they can ship to Canada or provide refund on credit card. They just replied saying they’ve given store credit valid for 6 months. I’m not sure how to use it since they cant ship to Canada. Pathetic experience.

Molly

Trustpilot

Let down by using Evri for Delivery

Can’t comment on the quality of the item ordered as despite paying next day delivery, it still hasn’t turned up a week later. This company are really letting themselves down by using Evri to fulfil delivery. I’ve been in touch with both My 1st Years and Evri about this, but hasn’t resulted in receiving my parcel. Extra star given because customer service did give me £15 store credit, but not sure I’ll use it as it seems very tricky to get hold of items! Very disappointed as this was a gift for A first birthday. Obviously I didn’t have the gift on time for the birthday, and as it still hasn’t come I won’t have the chance to give it to the child any time soon! Gift can’t be repurposed as it was a personalised item. I know the problem lies with Evri on the whole, but businesses need to realise that their choice of courier IS their customer service!

Jacquie Hammer

Trustpilot

A Disappointing and Embarrassing Gift.

Not impressed with this Company. I ordered a personalised music box for my newborn great grandson. On the website it looked cream but when arrived it was pink. I requested a partial refund as a goodwill gesture but they only offered a £5 store credit and as I do not intend to buy anymore gifts that offer is useless to me. There was no mention of it being pink in the description so this therefore proved to be both disappointing and embarrassing to send a pink gift to a new baby boy! I don’t know if this item breached any consumer rights with item not being as described or even Trading Standards as the item is completely different in ‘real life’ to what is shown on their website. So after it being the first time I used this Company I won’t be using them again. Very disappointed.

Catherine

Trustpilot

Helpful customer services …

The courier failed to deliver the item and Dorota in Customer services was very helpful liaising with the courier and trying to identify what the issue was, potentiallylost item now. She then organised a replacement and it was delivered within 24 hours. Dorota was very responsive to my emails. The music box product is beautiful and nicely wrapped.

Andria Fernandes

Trustpilot

I ordered xylophone with the free…

I ordered xylophone with the free luxurious box and I received the delivery today, when I opened my package the gift box was damaged. Very disappointed

Lesley Lyttle

Trustpilot

Absolutely delighted with the…

Absolutely delighted with the personalised gift I bought. Beautifully presented in a really cute box that can be used for baby keepsakes I forgot to add a message to my gift I contacted them and got a very prompt reply I couldn’t fault anything. Thank you ☺️

Fiona Amann

Trustpilot

Excellent

As usual I left things to the last minute and needed next day delivery. Both products arrived the following day and are absolutely beautiful - over the moon. Highly recommend.

Tam

Trustpilot

Don't get what you pay for!

I ordered 2 personalised items, paid extra for express delivery. Items came on time and that is the only good part of this experience! The box was not big enough causing the gift packaging and item packaging to become creased and out of shape. Not a massive issue until I open items to find various, knocks, marks, dents and general unfinished appearance to both gifts! I contacted customer services, who were able to offer me a replacement after they recieve these items - the reason I paid more for quick delivery is I only had a few days - replacement wouldn't arrive in time. Secondly I can't trust that the replacement would have better workmanship! They then offered £10 credit to account. No thank you, you won't get any further purchases from me!

Erjona Madani

Trustpilot

I purchased a beautiful personalised…

I purchased a beautiful personalised bottle but realised I got the name wrong! Pregnancy brain! I emailed customer service and Dorota happily changed it for me in no time, extremely happy with the fast response, cannot wait for my now correct order

Lucy S

Trustpilot

Great customer service

Lovely products. Super customer service from Dorota when item had a fault… replacement received next day! Really happy and will definitely use this company to order again

Katie

Trustpilot

Amazing Customer Service

The customer service was excellent. Valerie from the customer service team helped me with an error on the order. Beautiful product and amazing team. I would definitely recommend them to friends and family.

Sandy

Trustpilot

Excellent customer service

The customer service was excellent. Alexsandra from the management team assisted with my amended order. The mistake was mine when placing the order. It had already been processed and dispatched but Alexsandra kindly provided another one at no extra cost. My thanks goes out to this wonderful company. Beautiful products and amazing team.

Mrs Sharon Lee

Trustpilot

A positive experience of this wonderful company

Despite me making an error in my order, Aleksandra couldn’t have been more helpful and understanding. She ensured I received a replacement item with personalisation in time for my first grandson’s first birthday. Even though it was my error, I wasn’t made to feel guilty or troublesome.

Katie

Trustpilot

Purchased a lunchbag for my niece which…

Purchased a lunchbag for my niece which arrived faulty. Dorota from Customer Service was very helpful. She was quick and efficient to respond to my problem and ordered me a replacement straight away.

Michael Roberts

Trustpilot

Don’t sign up to this service. Complaint

Don’t sign up to this service. Emails every day, take no notice when you unsubscribe never mind how many times you do it. They ignore email complaints and then continue to email from a no reply account. Wish I had never bought anything from them.

Arti

Trustpilot

I’ve ordered from My1styears for a long…

I’ve ordered from My1styears for a long time now and I’ve never ever had an issue with them…I mostly order personalised blankets for baby hampers I make for friends/family and colleagues…The quality is the best and I wouldn’t go anywhere else…xx

S M

Trustpilot

Terrible company and very unhelpful…

Terrible company and very unhelpful customer service. Stay away! Stolen my money. I will be reporting them to trading standards and claim my money back via my bank.

Emma

Trustpilot

I would give zero stars if possible.

I would give zero stars if possible. Ordered a Vilac Ride On Car and a toy bag. Got a gift box included which I intended to use as a keepsake box. All 3 items arrived damaged. Clearly nobody in quality control cares. Contacted them via email. When they replied they asked for clear photos, which had already been included in the first email. They then offered an insulting £20 store credit. I declined. Then we agreed I would return the items but they refused to answer whether this was to exchange in time for my child’s birthday or a refund so I could source alternative gifts. After further debacle they asked me to use the QR code to send back via Evri, which I didn’t get despite asking on multiple emails. They also said if I sent the items back before 2pm they’d try to ensure some replacements arrived by her birthday - it was 14:38! I have now ordered gifts elsewhere but have yet to get the return code promised to send the faulty items back. They don’t read communication properly. They fail to adhere to things they say. They can’t be bothered to pick up a phone and call you to sort things quickly. Overall a huge fail and I would urge you not to order from here. Things have gone down hill hugely since I used them previously.

Kat

Trustpilot

Excellent Customer Service!

When an item I had ordered arrived and was incorrect, I sent an email to the customer care team to explain the issue and to ask for them to rectify it for me. My email was responded to very quickly by the lovely Dorota who could not have been more helpful. Dorota ensured that the replacement item was sent via express delivery to ensure there was no delay in me receiving it. Dorota could not have been more efficient or more friendly - thank you so much!

Shakira Rahman

Trustpilot

Excellent Customer Service Online

My brother had sent a gift from my first years to me. The item was so beautiful unfortunately the zip was a little faulty. I was a bit worried to contact My First Years as it was a gift and wasn’t sure if I could be dealt as I wasn’t the original buyer. However, it was a pleasantly easy process thanks to Dorota at customer services she explained everything and delivered the fastest and most prompt service imaginable. She really made dealing with my first years very simple! Thank you Dorota!