Antonio Nicolosi
Customer service
Fast customers service
Fast customers service
This is a two part review - combined score: 1 👎 1) the CS agent did resolve my query - pointing out that the NE shopping platform is so flawed that it cannot fix account names or emails if thats wrong, so better create new account.. 2) the item i bought - a cap - turned to be out of stock, so i will be refunded. Even worse - that OoS item is still listed on their website as available, so more people will be trapped in. seems like a scam to me! Overall probably one of the worst one shopping EXP I've had. 😣 But kudos for CS for sending the emails i guess.. Better to buy the caps from amazon/ ebay instead!
Bonjour Suite à 1ère commande sur « New era » la remise de 15% n’avait pas été validée. Après réclamation auprès du service client Veronika a rapidement solutionné le problème. Je la remercie pour son efficacité et son sérieux. Je retournerai avec plaisir sur le site en ligne. Cordialement M.ROHR
A hat delivered with a default was replaced. The quality of change was good and very responsive to requests. I have experienced the service twice. I am impressed with their level of service and it helped me to keep a good image of the brand. A hat delivered with a defect was replaced. The quality of the discussion was good, and the agent was very responsive to requests. I have experienced this service twice. I am impressed with their level of service and it has helped me maintain a good image of the brand and I will continue to order online in the future.
I loved all the products I bought at the new era store, they are of great quality and very comfortable, I will continue to buy, be sure, 🔥🔥👌
Would not recommend. Discount code didn’t work without explanation. Caps were not in the sale. Anyway both caps are returned as shape not suitable.
Item arrived so quickly. Very happy with item and service. Thank you.
Love my cap … grt experience from beginning to end
Quick delivery, thanks
My order was cancelled. I haven't got any email or message with the update. When I emailed tech support after 24h Irma replied telling me that cap I ordered was so popular that was sold out and I will get my refund after 3 to 5 days. I complained. Azur replied and gave me 15% discount for next order. But the cap I ordered was still on sale. I complained again. Rialda replied and gave me 20%. After 30min Azur emailed me again telling me that he found somewhere 71 caps same as the one I ordered and if I want it I have to put my order again. Super annoying. I got cap from 47 brand instead. Received after 4 days
Products high quality as per usual, delivery fast too!
I am still yet to receive my order of caps worth approx. £150 ordered mid April... it's nearly a month ago now.. with no comms as to what is happening OR has happened to my order 😞 ... definitely NOT impressed ‼️‼️
Merci à Veronika pour la rapidité de résolution du problème 👍🏼
Produit de qualité Très agréable à porter
New era c est top toujours eu réponse à mes questions personnel agréable et rapide envois toujours soigner jamais eu de soucis depuis plus de 10 ans
Rialda from the UK support answered via mail very quick and was a great help. Had an issue with a promo, that was not working, but we figured out really quick what the Problem was. Even helped out with a custom code. Great support, highly recommended. Thanks from a Cap collector 👌 T.
Unfortunately my order was damaged on its delivery. I took some photos and send message to your support. Rialda answered to my message very quickly and gave me clear instructions how to proceed. Very nice and quick customer service by Rialda. Thank you!
Inconsistent sizing. Bought 3 pcs 39thirty in different colors. All in L/XL but they differ drastically in head circumference. Sad that quality is so low for the best brand and hats that cost 45$
The price was reasonable, the quality was very good and checkout was good. Delivery was also amazing.
Great customer service Answered my question really quickly and solved the problem. Love the cap!