casey sasner
Love this place!
Love the jewelry here and Juan, the staff person who helped us was patient and super kind and helpful. Amazing selection of styles that are classic and of the moment.
Love the jewelry here and Juan, the staff person who helped us was patient and super kind and helpful. Amazing selection of styles that are classic and of the moment.
Nice shop. Need more time stay there
Initial mistake with wrong item being sent was quickly rectified. Unbelievably quick shipping from LA to the UK - if first package had been correct then it would have been unreal…but even with rectifying the mistake and resending the correct item + a free gift as way of apology for inconvenience the correct item arrived within just a few days of placing the order. Very impressed with the level of service and how quick the guys rectified a mistake. The quality of the item (Nail Ring with Dorje engraving) is excellent and will become a staple piece of my jewellery. Overall extremely impressed.
The delivery took 9 days after the order was placed. However, the products do not correspond to the quality as described on the website. The prices are disproportionate to the quality. To be honest, this is pure rip-off!
Order was placed week ago. Still not delivered nobody answer me no email from them.
Bijoux magnifiques et de grande qualité. Service après-vente efficace et très aimable.
Placed an order. 11 days later, still no communication from Nialaya. Nialaya claims to ship international in 3-5 business days…. Contacted customer service, more than three days later and still no respons. Nialaya claims te respond in 24-48 hours…. I’ll have to contact my creditcard company in order to get my money back. I dont recommend doing business with Nialaya.
Thank you for this beautiful piece
Gorgeous product - had an issue with broken bracelet, which has now been resolved. Looking forward to receiving new bracelet! Thank you for your help.
Great, great jewelry. Best quality ever! Just had some problems with exchanging my products but got personal help from the founder which was much appreciated
Super god service og hurtig levering!
Har flere Nialaya produkter - uheldigvis havde jeg en skade på et armbånd - kontaktede kundeservice som tilbød en løsning af problemet. Og bare 3 dage senere så var problemet løst. Super tilfreds med deres produkter og sjældent jeg får så god en kundeservice når jeg har handlet på nettet.
Fantastic quality and arrived so quickly! Love my new necklace
I’m happy I’ve finally found a great jewelry shop online since it’s been very hit and miss for me until now. You can tell these pieces are really up to standard. As for customer service they're one of the best I have experienced. On one order a ring was out of stock and I could pick a new ring to replace it with. I was also looking for another specific ring which wasn't available on the site. The CEO told me he still had one in the store and sent me a personal link so I could buy it. Amazing customer service.
I have bought several pieces of jewelry from Nialaya. Always high quality and standout designs. There has only been one time when the product (a custom design) did not match my expectations but I received the best help from their CEO Jannik. He made sure I got a replacement (for free) and it all ended up just perfect. I will definitely buy more Nialaya jewelry in the future.
Bought a nice men´s bracelet on their homepage/webshop last week and received it already. Just as beautiful as on the pictures! Really nice experience unboxing it as well...Super cool packaging. Will 100% visit their shop on my next visit to LA. thanks for the fast shipping and top service.
Always inspired by their constant development, only downside is that I always end up buying more than expected🙃🤘
After a lovely ring that I purchased developed a problem requiring repair, and the ring getting lost when the shipping company destroyed its packaging, Nialaya stepped up and went the extra mile to help. I cannot recommend them too highly, and hope to make many more purchases.
Changing my review since I made the experience of a very good and highly recommended customer service after all. The company owner contacted me directly and did everything possible to help me change my order to what I needed. He apologized so many times, all though it was not really his mistake. He even included a little gift in the new delivery. All in all he was very helpful and very nice. Thank you for everything. I will recommend you and gladly order again. All the best, Sascha
I really liked the item that I bought . Before I was little hesitant to buy but now I feel I made the good decision buying it . The customer service and everything is great . I would definitely recommend to buy jewelry from Nialaya website .you will find a great product here . Thanks team .