My Nikon D750 camera was recalled for a shutter issue. The service from Nikon was second to none, from the ease of booking my repair throughout the whole process. As well as repairing the issue by replacing the whole shutter mechanism, Nikon cleaned and serviced my camera, cleaned the sensor and replaced all the rubber grips. The best part is that it was all at zero cost to me. Communication throughout was superb. My camera is now like new.
excellent service, matching the quality of the equipment. very pleased. thank you, team.
When, I needed to send my camera lens for a minor repair I found the whole process easy to use and very efficient. I was kept updated on a regular basis to the progress of the repair and on the eventual return of my lens. I would certainly recommend Nikon’s service.
Great customer service. Fixed my flash in record time and returned it in a beautiful sleeve that I can use in future. Kept updated by email. Katie especially deserves a mention. Thank you Nikon.
Superb customer service, very clear communication on repairs and options. Highly recommended.
The service was excellent, just as you would expect from a company of NIKON's stature. I was kept informed every step of the way. Camera returned within advised time and arrived working like new. So grateful, thank you
Being a Nikon user for a newspaper for forty years 🙈 I just like to thank Fraser for his help in getting a replacement Z9 camera for me while mine was getting fixed, his a great credit to Nikon. Being a member of NPS has its advantages even tho I rarely used it. Anyway my own came back after a small wait, cleaned and in perfect working order. Thanks Nikon service
Fantastic service from the team at Nikon UK. The Muppets at UPS managed to lose the D750 that I had sent for repair but Nikon customer services kept me informed throughout the investigation and sorted a suitable replacement. A special mention is needed for Katie who went above and beyond - a true ambassador for Nikon!
Repair went like clockwork and was expertly completed. Communication was good and there was somebody to speak to when required. Costs were comparable to other providers.
I have been using Nikon's equipment for a number of years and have, on the odd occasion, needed to send my lens or camera to be cleaned or repaired. Every interaction with them throughout the years has been exceptional. This time was no different. I would like to thank Frasier and Katie for arranging the collection, successful repair/cleaning and return of my camera within a week. They kept me informed at every stage and even had to sort out the courier when there was a slight problem with them. Thank you all for your continued exemplary service, advice and support.
Worst customer service I've encountered on a brand new £2000 product. Unfortunately if you love the products they've got you.......
Exemplary customer service from Nikon. Quality products and friendly and helpful staff. Love my binoculars.
Spare parts team has been brilliant. Very efficient and quick responses and have cleared up a misunderstanding with good grace. They are a great team.
I was really pleased the the service I received from Nikon when i had to return my binoculars. The repair was dealt with very promptly considering the binoculars were sent to Europe and I was kept advised of progress throughout.
Having used Nikon gear for almost fifty years, and a member of NPS, I've rarely had cause to use use the Nikon repair service - the cameras and lenses are that reliable. Each time I have have reached out for help however, I have been delighted by the prompt, efficient and professional service received, and for assistance with my latest transaction - thank you Sophie & team!
Katie went over and above to help me with my repairs and made sure the process was easy and I was able to use a loan camera whilst my repair took place. 5* service
Nikon customer services really did go above & beyond for me. Katie especially really is a valuable member of your team and deserves acknowledgment 🙂
I HAVE NOW DEMANDED A FULL REFUND FOR THE APPALLING SERVICE QUALITY FROM NIKON, AND WILL TAKE LEGAL ACTION TO RECOVER THE FUNDS!!!! APPALLING SERVICE - AVOID!!!! Sent my D3300 for repair with exact instructions on the fault - NIKON UK SERVICING DID NOT EVEN LOOK AT EITHER MY NOTES, OR EVEN TEST THE CAMERA, IT RETURNED WITH THE SAME EXACT FAULT!!!!!!
I sent my camera in for service and was always kept up to date with progress. In addition I sent an email to the Technical service person I received the original email from, asking advice about my next camera and lens upgrade. The information I received was extremely helpful and was far more detailed than I expected.
I put a 500 pf lens into one of Nikons recognised repair centres in Glasgow last July. The repair centre had no idea when they were going to get the part they needed to complete the repair when I last contacted them in early December. I recently contacted Nikon customer service and they got in touch with the company and apparently the order is under way and there is no delay! I won’t be investing anymore money in Nikon. They’re disgraceful.