Peter Atkinson
Good help and support and good products
Good help and support and good products
Good help and support and good products
i've bought a case H5 elite and 4 RGB f120 fans. My pc looks dope, but unfortunately 1 fan stopped working and i reached customer care...probably the best experience ever: fast, clear and precise reply, very kind and helpful operator. Got problem solved in no time. GG!
The service I experienced was absolutely amazing and I was caught off guard, honestly. I have not experienced this type of support, customer service, regular updates (without having to ask), or problem solving from any company in any industry for a very long time. If you have a problem with a product, take a minute to reach out for support and you will be surprised. I worked with Nathan from Chicago and he was great. I was regularly given updates and I didn't even know my liquid cooler had a warranty, but he helped me get a replacement. Very happy.
everything good everything correct... and I'm glad.
Helped with radiator issue.
Only had my computer for one month and it was almost 4k. I had to send it back because it stopped working. Put in original packaging and then they emailed me days later.. I didn’t follow the rules for sending it back so they voided my warranty and sent me back a broken computer. They sent the return label first and separate so I didn’t catch this yes but really this is so BS. Now I’m realizing how crap this company is. I never would have bought anything from them if i knew this was first going to break within 30 days and then have them treat me like this. It’s taken weeks to deal with them and total nightmare.. not worth it.
Bei meinem Freund ist ein 5000 Euro teurer PC anscheinend defekt geliefert. Nach einem Monat hatte das Betriebssystem Probleme und er konnte nicht mehr zocken, da es ständig abstürzte oder neu hochgefahren ist. Dann wurde uns mitgeteilt, dass nach 14 Tagen kein Geld zurückgegeben wird. Übrigens für die Reparatur eines schweren PCs musste er noch 40 Euro bezahlen für den Karton und er musste es zur Packstation tragen! Nicht einmal eine Abholspedition wird zur Verfügung gestellt. R.I.P. an alle, die gesundheitliche / Körperliche Probleme haben! Jetzt hoffen wir auf eine 100%ige Reparatur des Problems und mit Tests mit GPU/CPU lastigen Spielen. Ich bin übrigens Influencer und rate meiner Community dann den Kauf bei NZXT ab.
It's been almost 3 months, 25 emails, 4 telephone calls, and I'm still waiting for my stick of RAM. The initial call was promising, quick, and painless. However, every subsequent interaction has been frustrating. 1. Poor Communication: After the initial call, several confusing emails were exchanged about the status of my RMA. I was unaware that I needed to send the device in first, as this crucial detail was never clearly explained to me. It seemed like basic information that should have been communicated upfront. I have never done an RMA, for anything. 2. Lack of Clear Instructions: After I shipped the one faulty stick of RAM, a month later, I discovered they expected 2 sticks. I guess they are grouped in pairs? Again, I had no idea. A simple instruction outlining what items needed to be shipped and the process moving forward would have prevented this misunderstanding. 3. Delayed Responses: Each email exchange is taking several days, sometimes even weeks, for a response. This unnecessary delay drags out the entire process. I found myself waiting long gaps between emails just to understand the basic expectations. 4. Inconsistent Follow-ups: Despite multiple calls to customer support, I am repeatedly told someone will reach out to me. However, no one does. I called and spoke to customer support three times so far, and each time, I was assured that someone would contact me. This has never happened, neither by phone nor by email. 5. Warehouse Delays: After shipping the 2nd stick of RAM, I was informed of warehouse delays (Keep in mind, this is already 2.5 months into the interaction). Weeks have gone by without any updates, further prolonging the already lengthy process. 6. Automated Emails: I received aggressive automated emails threatening to close my ticket if I didn't ship the part within a certain timeframe, despite already complying. After three months of waiting and continuous misunderstandings due to the lack of communication and clear expectations, I am over it. I even asked for my equipment back to purchase the new RAM myself. I'm sure it's cliche to say this is "the worst customer service experience I've ever had."... but that is all I can say at this point. NZXT: RA240291854
I bought a mousepad from NZXT around 6 months ago and almost immediatly it showed signs of bubbling up. I contacted support and they recommended I destroy my current one on video and after they would ship out a replacement. A full week after destroying my mousepad Ive now been told that they do not have my item in stock and are unable to ship to my country from the UK so I just have to wait? Staff were helpful but the replacement procedure in place is laughable Thanks for the reply and understanding my situation I have now been reached out too and my mousepad sent im unhappy it took me going through all of this but I do appreciate the effort made to help so I will change my review to 3 stars
Great products, great customer service!
I know people don't read a lot of this but at least read the next part. There is a reason they aren't accredited by the BBB (Better Business Bureau) and have and F rating with a 1.36/5 star review. seriously go look. I bought a PC from then in August of 23. by December the pc started having overheating issues and in January I had to send it in for repairs. the customer service tech told me it would take 3-5 business days (that was a lie). there website said 7 business days (lie). 13 business days later my pc was finally being shipped back to me. they told me pc was damaged during shipping (lie). they said the case, gpu, cpu, and motherboard all had to be replaced. if all of those were damaged from shipping the odds of my pc even starting would have been astronomical let alone actually working pretty decently for 4 months. that's how I knew they were lying. So, I get my pc back and the end of January. now here we are 3 months later, and I am having issues with my gpu. talked to a customer service rep and asked to talk to a supervisor and they said one would contact me for the end of the day (lie) this was 05/09/24. the same customer service contacted me and said they would refund my initial shipping cost and I need to send my computer in to be fixed. a supervisor never contacting me, and I didn't ask the rep to talk to one for me. I replied asking for the info to send my stuff back and that I still wanted to talk to a supervisor. I have sense been ghosted and haven't heard anything back. It is blatantly clear this company only care about keeping their profit margines high and if you get send a dog water PC like I did they aren't going to fork over any money to actually fix it, they are just going to switch out the trash parts they used initially with even more garbage parts. My Advice: 1. Don't buy a pc from NZXT (correct choice) 2. Buy a pc from NZXT (wrong choice) if you do buy a pc from this company make sure you get the largest warranty they have. Second, download OCCT (stress test/ benchmark program) and I would say run a test weekly to make sure your pc is running how it should be. Consider it like hoping on to your favorite game to do a weekly quest. hopefully this never happens to anyone else but when your pc starts failing test contact their customer support team and send it back to be fixed and if you have to keep doing that until your warranty expires. they clearly would rather spend more money fixing their own mistakes then to actually make a good pc from the start.
it was difficult to reach support and when I did they told me they would send my request to the right country department. I lost 3 weeks, but when my support request got to the right department, Lennard did his job very well.
My replacement of glass panel finally getting ship after few months of waiting.
Super expérience ! J'ai contacté le service technique via ticket car j'avais un problème de démarrage avec ma carte mère et j'ai reçu une réponse dans la demi-heure qui suivait... La personne a répondu à mon problème sans le savoir, avant même que je ne lui envoie des photos ou vidéos. (Le technicien était Jan, il me semble). Je recommande. Super service technique !
I had 140 rgb fan break down, requested a new one, well I wasn’t prepared for it to be this easy! I just haven’t received this level of customer service for years and I was taken by surprise! Saud, who assisted me was polite, helpful and smart, so thank you very much!
Hatte USB Probleme mit meiner Kraken AIO Wasserkühlung. Der Kontakt mit dem Support war sehr angenehm und nach einigen Fragen wurde das defekte Teil anstandslos ausgetauscht. Bin sehr zufrieden mit dem Ablauf und dem Support.
NZXT is a great company. I got a top notch pre built PC. It was delivered quickly, and best of all, everything wad installed and worked right out of the box. Plus, the customer support is some of the best I've ever delt with. 100% I'll do business with them again!
I have ordered Player Two: Prime from NZXT. The PC was built and shipped the next day and delivered ahead of schedule. Runs like a beast and looks so beautiful - I can't believe how far tech has come and how neatly built the PC is, a true work of art. What has prompted me to come and leave this review, however, is the fantastic customer support I received. I contacted NZXT a few times while setting things up. Max was incredibly helpful - every query was answered and solved within minutes and I was impressed with how quick, friendly and professional the service was. Overall I am so glad I chose to order from NZXT and I wholeheartedly recommend them.
1 mois maintenant que j'ai ouvert un ticket pour un câble de refroidisseur avec un faux contact qui se déconnecte constamment, 1 mois maintenant qu'on me dit qu'ils me fourniront un câble une fois en stock, 1 mois maintenant qu'ils attendent le stock de ce câble... Seule solution proposée est de renvoyer le refroidisseur de processeur et donc me priver de mon PC pendant 1 semaine.
Requested a replacement part for my PC case that was damaged by my little girl. NZXT customer support took care of me and sent me my replacement. It arrived promptly and couldn't be happier!