As an interior designer, I can thoroughly say Olivia's are one of the best trade teams I deal with. Their products are of high quality and my account manager Faye is patient, warm and extremely helpful as well as quick. I will always continue to use them on my projects
Quick reply’s to questions about items. Made decision to place order easy . Now can’t wait to see the furniture.
Wow. Not only are their products delicious, unusual, distinctive and classy, but customer experience is brilliant. Particular shout out to Lottie Woodbury who couldn't be more helpful and efficient.
easy to navigate website prompt delivery and excellent customer service and immediate action
Very good customer service from Daniel.
Website easy to navigate. Lovely furniture. Excellent delivery.
Very easy transaction. Great products and professional to deal with.
It was easy to navigate the site to get what I was looking for, I signed up for the newsletter which said I would receive £20 of my 1st order but when I put the code in it would not work. It turned out I would only receive this if I spent £250 or more so felt this was a bit misleading & disappointing.
Excellent variety of high end furniture and fittings on offer at Olivias just browsing their web site gives you sense of class and I found what I wanted that would be elegant in my home can’t go wrong with Olivias.
I still don’t have my item, order placed 20th march. I can’t speak to anyone on the phone but have left messages, I have left emails. I am waiting for a chair that I got told would arrive mid April and still nothing and no update. Very frustrating and time consuming!
Easy to order the furniture which had a really good discount. I was offered £20 off my order by signing up but when I entered the code it was rejected so a bit disappointed about that.
Really quick and easy process ordering my lamp for my living room! Can’t wait for it to be delivered.
So far so good!
The speedy response to my order! Can’t wait to see my new tables. Thank you!
Faye has been more then helpful with assisting with all my questions, quick responses. thank you!
Great product at good price. Delivery was a bit expensive and took longer than expected for the cost. But overall, happy with experience.
Beautiful products, amazing customer service. 4th purchase from Olivia’s and all have been of amazing quality. Looking forward to my next order!
Olivia’s website is easy to use - I found the product I was looking for with a simple search, and as I have purchased from them previously payment was quick and straightforward.
Overall a very professional and prompt, helpful service. Libby dealt with enquiries efficiently and was most excellent. I will definitely order with Olivia's again in the future.
I ordered a sculpture from Olivia's on the 13/4 with the promise that it would be delivered in 3/5 days. On the 17/4 I received and email saying that 'my order had not passed their Internal quality checks' which probably means that they did not have any stock. I then received another email on the 21/4 telling me that 'Our Team are currently making all the necessary preparations for your order' that was all that was said nothing about when this sculpture was being sent or when I was supposed to receive it. It is now 10 days later and still no order so I decided that I'd had enough and contacted Olivia's to ask for a refund I received an email back from them with not even an apology and simply told that my request for a refund had been passed to their accounts department. I have never dealt with this company before and I will never deal with them again what a disgraceful way to treat your customers. I would certainly never recommend them to anyone. I have been able to source the sculpture with another company who have already sent me an email confirming a delivery date. *Update* In answer to Olivia's reply I can understand that you would quality check all your items before sending out to the customer what your customer service team did not do was inform me that the sculpture had been damaged in transit and I would receive it later than expected. I had to contact Olivia's to find out what was happening and even then I was not told the truth about what was happening that is not good customer service and not fair to your customer.