Eric Jacobson
Thank you for your help
Thank you for your help. Exciting to see new produce coming out.
Thank you for your help. Exciting to see new produce coming out.
Love my Koda 16. Once I figured out the best way to launch my pizza, everything has been great! Lots of fun to create my own pizzas.
Excellent customer service, I love my Koda 12 but there was a fault the attempts to resolve it were prompt and helpful but sadly it didn’t resolve the issue. I now have a new one on the way. The customer service completely exceeded my expectations
The best pizza oven one can have who is a pizza lover. I also do recommend their recommended flour because it makes such a huge difference in the dough. Amazing product 🙂
I purchased my Ooni several months ago and have enjoyed every minute! Over the weekend, my stone unfortunately cracked but no worries! After contacting Ooni Customer Service, they informed me that a replacement stone was on the way! Great customer service!
Qualité, réactivité de ooni...
El servicio de atención al cliente está realmente a la altura de la calidad de sus hornos y las pizzas que se pueden hacer con ellos, fabulosos.
Not only do they have great products but the customer services when you have a challenge is just fantastic. The tone of the communication was supportive and friendly. Eric even sent me his favourite recipes. Best customer service I think I’ve even received from any brand. Thank you! Without questions this will make me return to the brand for further purchases. Great service = customer loyalty!
The customer service from the company has been FANTASTIC! Eric and Usamah have been brilliant in helping me with my broken handle and delivered me a new at no additional cost. I will highly recommend to all friends and family
Had a fault with our Koda 12 ,customer Service has been the best ever !sent a video in and with a few emails they are sending out a new unit.Thanks ooni you have a customer for life
Couldn’t wait for my Koda 16 to arrive. Pizza comes out perfect in less than 90 seconds.
Great customer service and quality products, which is rare these days.
The glass on my Ooni Pro over door broke, so I reached out to see about a replacement. I was immediately offered a replacement part. When I discovered that I had stripped my Allen bolt and couldn't remove the broken glass, the support team walked me through some steps to try to loosen the bolt. When that didn't work, they offered to replace the door entirely. Such attentive and prompt customer service is so rare in this age of AI and chatbots. I was blown away by all of the service agent's sense of urgency and concern. I love my Omni pizza oven. This experience just make me love the brand even more. Thank you!
Ooni KODA 16 holder ikke hvad den lover. Efter 2 1/2 år bobler den op på stålskjoldet på trods af original cover, ekstra cover og en overdækket terasse. Jeg har henvendt mig til Power hvor jeg har kønt den, men ikke mødt forståelse, da garantien er udløbet ……Jeg kan ikke anbefale køb med den baggrund
Stone broke after about 6 months of use. One support message later, and a new stone is on the way to me already, no questions asked. A+
Unfortunately the handle on my Ooni was damaged during a storm. My request for a replacement part was quickly processed and a new handle is on the way - at no cost to me!! Fast, friendly and very efficient customer service - I wish more companies put the customer first like Ooni!! Thank you.
I appreciated the efficiency of the service provided to address my problem with my new Ooni pizza oven.
Amazing customer support, very prompt.
If I could give more than 5 stars, I would! I reached out to request help with an order and I honestly couldn’t believe how quickly they responded! Not only did they respond quick, they fixed my problem and sent me a replacement for free! The best company customer service I have EVER experienced!!! Please Shop Ooni when you can!
Contacted Ooni about a broken baking stone. They answered promptly and happily replaced it. Great service!