Spacefrog

Trustpilot

I bought a pair of size 8 Hunter boots…

I bought a pair of size 8 Hunter boots from OutdoorGear UK LTD, otherwise known as OutdoorGear Outdoor Experts that sell on amazon, the boots were to big so I returned the boots for a refund, I had saved a pair of size 7 boots in my basket but when I tried to order they were out of stock, so I tried another search only to find a separate listing for size seven hunter boots for a further forty pounds, making the total price of one hundred and thirty five pounds, this I find to be a very corrupt way to be selling, why would a size 8 and as size 6 be one price and now the size 7 more expensive, I called OutdoorGear UK Ltd and they say they have no power over what amazon do as regarding prices, I beg to differ and I suggested that they should contact amazon to find out what has happened and that they should have power over what is happening.

Safia Graham

Trustpilot

Items never came £100 down drain!!!

Payed for next day delivery. Absolutely not next day. Been almost a week now and nothing. Youve robbed me of £100 and I'm disabled. Bunch of sociopaths amd scammers.

Ian Tumanow

Trustpilot

Hestra ski gloves ordered via website

Very well priced pair of Hestra ski gloves ordered in the last week before Xmas. Didn’t need or expect to see them until after Xmas. But order taken, processed and shipped within an hour and gloves with me within 2 days despite all the holiday hiatus. Top job, very well priced product and super service. Happy Xmas…me!

Davey B

Trustpilot

Competitively priced Fjallraven jacket

Competitively priced Fjallraven jacket, ordered it on the one day, it arrived the next! I ordered the wrong size so sent it back, a day and a half later the right one was in my hands. Very very fast efficient service, and the sales team were very helpful with any queries I had. This is the right way to do business, I’d recommend this company.

Mrs j c

Trustpilot

order cancelled

Ordered an item off ebay, as this company sells there as well, order was cancelled as " not in the warehouse" was them immediately relisted for more money on ebay. Company have refused to honour their sale. Really poor service.

Jess H

Trustpilot

Will not use again!

Given 2 stars for the sheer speed at which I received the item. The rest of the service was pretty poor. The item itself was poorly packaged which left the box inside battered (looked like something out of a bargain bin in a local store). Not ideal as it is a gift for my dad for Christmas. After a couple of e-mails they informed me that mailing bags are all that they use as boxes are too costly. Apparently they only guarantee the item inside (not the packaging) so I’d avoid if your order consists of anything in a box to be given as a gift to someone as it may come a little worse for wear.

Nicola

Trustpilot

Highly satisfied …

Excellent price and very prompt processing of my Fjallraven coat. Will definitely use again.

Mark Davies

Trustpilot

Order

Hi, can someone contact me regarding my order please. I was tracking the order but I am unable to do it now. It was saying it was in the parcel office in London but the tracking is not opening anymore. Thanks Mark Davies

Harpreet Kaur

Trustpilot

Fantastic experience

I don’t usually leave a review but was so impressed with Outdoor Gear! Ordered my daughter some Hunters for a really affordable price & arrived 24 hours later! Will deffo be back to buy more

Andrew

Trustpilot

Great Company

Great product, great price and great service

Mike L

Trustpilot

Second Purchase will be Back!

This is the second pair of Fjallraven trousers I have purchased from Outdoorgear, as they were the best price I could find, they delivered next working day free of charge! Will definitely be a returning customer! Feedback: no confirmation of order email received might be as paid with PayPal, but this would make your service perfect in my opinion.

Mr Barry Gorman

Trustpilot

Excellent

Excellent, quick service and much cheaper than anywhere else online. Thank you!

Cameno Luder

Trustpilot

Speediest delivery ever

Yesterday around 4pm I was stressing about rain due at the festival we're going to this weekend and worrying about how to rainproof our camping experience. I came across outdoor gears website, (it could do with a mobile friendly upgrade) but I ordered a tent tarp and today at 11am it has arrived! I can't believe how fast that was. And now I'm saved for the festival this weekend. Thank you so much. ❤️

Andy Sullivan

Trustpilot

vango micro chairs

I purchased 3 vango micro chairs, upon receiving I discovered 1 of them was damaged, 1 email sent in the evening. Received email from them 1st thing the next morning asking if id like exchange or refund, I have now received my new chair and a pre paid postage return for the damaged chair.all dealt within 3 days. Perfect seller, highly recommended.

stephen

Trustpilot

How it should be done

This is a refreshing change...absolutely great service.. No1..superb item No2..superfast post No3..Great informative Web site No4..one extremely pleased customer.. I would give 10 stars if I could... WELL DONE OutdoorGear

Nick Peers

Trustpilot

Fantastic company

Fantastic company! Super quick delivery and returns process. I highly recommend.

Andrew Jones

Trustpilot

Great value

Quick delivery and good prices. No problems at all

LSmith

Trustpilot

I bought a camping bed from the…

I bought a camping bed from the website, it arrived very well packaged and quickly. Unfortunately the bed was faulty, this was absolutely no fault of outdoor gear and the fault was with the manufacturer. I would like to say how refreshing it was to be able to speak to a real person, I got a return post label within seconds of our conversation and a promise they would look into the fault when the bed got back to them. I was even more impressed when two days later I got a phone call to apologise and that the problem has been flagged with the manufacturer who think they have a wider issue. A refund was given immediately. I was very impressed with the service and care taken and would not hesitate to shop with them again.

Kayhan Akcay

Trustpilot

Old website but gonna be good

Looks like it was a technical issue and they are working on a new website. I was a bit pissed of writing those below. But now I convinced that they are actually good people doing their job. Sorry for that. Tried to buy an item from their website. Their website looked very old but I trust the review from here. So I continue to checkout. First address appeared and I filled with my delivery address. Later I see this is a billing address area? Who the heck ask Billing Address first? And then I put my card info. 3 times being declined by the bank. Later I searched that error on google and realised that address postcode is wrong. So I corrected that and bought the product. Tragic thing is I told this to them just now, they said I am wrong their website is perfect 🙂 And because of that I am gonna loose somepoint in my credit score. because every declined attemp collected money from my credit account. This is happening to me for the first time. And I really hate filling forms for those vintage websites here!

Janette Quince

Trustpilot

Excellent company

Excellent company. Genuine and fast. I ordered 3 items at fab prices and they arrived quickly. Would highly recommend and as I am now living in Cornwall and doing the SW coast path I will defo get all my outdoor gear from here.