Been using Prada Luna Rossa Homme Sport edition for years. Favourite scent. They've just very obviously sent me a fake item. Bottle is cheap as hell, nothing like the usual either, and the smell is weak and completely off, and has given me a rash. Disgraceful. Don't trust them, not worth it, and I guarantee the return process is conveniently tricky as hell too - will be taking this further than a simple return.
What made my experience great is that the product is what they say it is and is very good value.
I recently ordered a perfume from Parfumdreams, but when it arrived, the bottle was smashed due to their inadequate packaging. Understandably frustrated, I reached out to their customer support for help. Their response? They told me to make a DHL claim for the damage. Which I am not even legally obliged to do as the Consumer Rights Act 2022 states. Which I told them but they just ignored. I tried to follow their instructions anyway, but couldn't do it. Why? Because the parcel was sent through An Post after it was forwarded by DHL. So, I thought, maybe I can make a claim with An Post. Another dead end as the tracking number was not valid with them as it had a DHL tracking number, making it impossible to claim with An Post or DHL. What a mess! And let's talk about their customer support - slow and unhelpful doesn't even begin to describe it. Now I'm stuck waiting for a response, not knowing what to do next. Looks like I might have to take this to the small claims court or resort to a chargeback. My advice? Steer clear of Parfumdreams until they sort out their customer service and start following the law. Avoid this company like the plague.
Always fast delivery. Never any issues. Would highly recommend this site. Always great sales too.
Fast delivery, great value ! Well packaged đź‘Ś
I tried to order perfume costing > €85 but couldn't get past the order stage. The 'Street' field wouldn't accept my address and customer service was unhelpful (their only advice was to try a different browser). I discovered that the 'Street' field actually requires numbers - but this doesn't apply to me.
Fast delivery, good prices and good quality of product. Highly recommend!!!
I have placed 3 orders so far. Excellent products and no issues with delivery via An Post. Clinique moisturiser is a great price, at least €20 cheaper than in the shops.
Very prompt delivery, love my perfume and got some samples thrown in also. Will certainly purchase again
Great service Great price's đź‘Ť have used many times
it was meant to come 13th-18th of march and its now the 27th. I thought I could trust the company because everyone reccomends it. I am dissapointed and sad .
I purchased a blush, but it arrived completely shattered. Despite filing a complaint, I was directed to contact the delivery company, with no resolution provided. As a result, I incurred a loss. The customer service was abysmal, as they refused to take responsibility for any damage incurred during transit, placing the burden solely on the customer. Absolutely dreadful experience!"
Regularly have problems logging in even though I use the same password every time. That said though I find the site very good, if somewhat limited with choice of colours.
Good price for Lancome products. Good quality. Fast delivery
One million perfume smells beautiful. Fast shipping
Great service ,quick to arrive . Delighted with products I got . Thank you .
I was able to get the product I was seeking at an attractive price. The delivery was impressively prompt. The whole process was efficient and I was informed at every stage where I was in this process. I will use this service again for sure.
Such a great service! Ordered Tuesday and with the immediate dispatch from parfumdreams - I received it today, Saturday morning. As a premium member, I have free delivery over €20 and free samples every time I order. It's my number 1 website, couldn't be happier.
Order number 148699048 Item number 128956 Customer complaint ticket number #60776689 I have spent €5000 on this website in the last 12 months. More accurately about 5080. I ordered a bamboo toothbrush in my most recent order. It arrived covered in mould. It's a €2.50 toothbrush. When I opened it I got mould all over my fingers as I didnt initially recognise it was mould. I contacted customer service, as this is a health risk. Should I have any kind of compromised health condition, this would be extremely serious. I contacted customer service, more to express my displeasure that to seek a refund. I genuinely could not care less about €2.50. Customer service have stated 3 times they won't do anything unless I provide photos. Meaning they want me to handle this product and packaging covered in mould. I won't be doing that, I'll be posting this item to the parfumdreams offices. I also contacted the manufacturer of the item at the same time, a Swedish brand. They replied the same day offering apologies and a replacement without any proof. I've spent €2.50 on their products. Compared to over €5000 in 12 months on parfumdreams. Honestly, just poor employees or poor bosses. It's a €2.50 toothbrush. They can have it back for free and keep the money, they can inspect the mould first hand and inhale all the mould they want.
I am waiting for my order that was placed mid January delivery dates to be end of Jan the 2 Feb.. customers service abismal refuse to refund me .. never ever ever agdin