RYAN PICKFORD

Trustpilot

Great Car Parts Distributor, Highly Reccomend

I've ordered quite a few parts from Parts in Motion over the past few years for my high milage Volvo. A full set of shock absorbers, anti roll bar links, control arms, engine mounts among other things. They have always arrived earlier than expected, and in brand new condition (always Febi Bilstien). Only ever had one issue where a Tie Rod end arrived damaged beyond repair. They were very apologetic and attentive with the issue. They had a new part sent out within a couple of days to replace it. Really helpful staff and a quality product. Will most likely be ordering from them again in the future, highly recommend

ian james brady

Trustpilot

Tremendous company

Absolutely outstanding company fair prices and excellent communication

Unicorn Family

Trustpilot

Replacement wiper blades sent

Had a set of wiper blades sent and clips broken , but the person on eBay went out of his way and sent a 24 hour delivery for a new replacement can’t recommend them enough I followed them on social media as well great company 😊

STEVEN HAND

Trustpilot

Parts ordered

Over the moon with this company, very friendly good advise from Grace, nothing was too much trouble, I just can't fault her, 5 stars

Stuart Watson

Trustpilot

Had a compatibility problem with some…

Had a compatibility problem with some brakes. Phoned up and the issue was sorted without fuss. Thanks very much.

C Mc

Trustpilot

I ordered Brembo brake discs and Pads…

I ordered Brembo brake discs and Pads for my Vw , competitive prices, there was a problem with one of the pads which was missing retaining clips (manufacturers fault not partsinmotion.co.uk) Rico and Tom were very helpful, sorted my issue and sent replacement pads arriving next day to get my car back on the road swiftly. Highly recommended company, very good customer service 👍

Gary

Trustpilot

Excellent company to deal with

Excellent company to deal with, needed a part urgently, placed the order via eBay after 2pm explaining the situation & it arrived early the next day, would definitely recommend this company

Alasdair Davis

Trustpilot

Terrible customer service department

I used this company quite frequently to buy parts, mostly via their eBay shop. Unfortunately I ordered the wrong size of brake discs for my VW Golf and only discovered they were wrong size when I tried to fit them, which was about 40 days after I ordered. I requested a return but was told it was not possible due to exceeding 30 days. After leaving negative feedback on eBay about disrespecting previously loyal customers, they agreed to a return. So I packed the item up and sent back to them. They then informed me they could not refund me because 30 days has passed and they will be destroying the perfectly good parts, unless I want to come and collect them for their site. Which is about 300miles from where I live! I will never use this company again and do not recommend to anyone. I must have spent over £600 on parts with this company over the past few years and for the sake of £30 brake discs they have lost a loyal customer. Good riddance.

Craig

Trustpilot

1st Class service…

I've used Parts in Motion for a few years now and the service has always been good. I recently made a purchase, which was lost in the post. Tom was absolutely brilliant. He sorted the issue in the blink of an eye and saved the day. Five stars isn't enough to rate the service. They go above and beyond. Well done!

Jim

Trustpilot

Fantastic service

Fantastic service, fast delivery other than Royal Mail kindly delivering to wrong address. But these guys sent a replacement fast, great service, 5***** I wish all companies were this good. Only slight criticism is it took a couple of days for a reply, but it was the weekend 🙂

Graham O

Trustpilot

FIVE STAR - Have ordered regularly over the years

Have ordered regularly over the years - aways great service all round - but they then.... really do go the extra mile beyond it. Good value and excellent quality parts (Quick thanks to "Fadin" this time - for double checking and advising - definitely right part for my car) Best regards Graham (Sheffield)

Courtney Chambers

Trustpilot

Great customer service and Quality parts supplied .

Ordered a number of parts from Parts in motion via their eBay advert . Had minor problem with two parts missing from order. Contacted and had fast reply , order checked & tracked and subsequently delivered . Great communication and customer service . Highly recommended and will definitely use again in the future . Courtney Chambers BMW X3

Robin

Trustpilot

Top customer service

Bought a faulty sensor for my car. Stopped working after 5 months. Parts in motion sent out another replacement and refunded me the cost of replacement as well. Fantastic service. Highly recommend.

Bill Gibson

Trustpilot

Efficient and effective

My order got lost in the post. Ryan dealt with it quickly, effectively and efficiently to my full satisfaction I was very impressed with the company and recommend them fully.

The Tall Carpenter

Trustpilot

It's all about customer service.

I ordered some suspension springs from Parts in Motion through their Ebay site, which were a well known brand and competitively priced. Delivery was fast with no problems. Unfortunately, the springs were not suitable for my vehicle which could only be realised AFTER fitting. Parts in Motion have a clear policy of not accepting the return of items once they have been fitted, but suggested instead, a return through their warranty procedure. A warranty form was promptly emailed to me which I filled out detailing the issues I had with the springs and emailed back. Within a day or so, a return had been authorised and I packaged the springs back into their boxes and sent them off. Again, within a short period of time, the warranty return had been accepted and a refund issued. I was going to leave a 4 star rating, as the springs they sent me were wrong, however, this was not Parts in Motions fault, and their customer service team dealt with the problem very swiftly, and as a result I'm happy to give them a 5 star rating. I won't hesitate in using these guys again, as I now know, that if I have a problem with anything I order from them, they will do their upmost to resolve it quickly and fairly.

Mahor

Trustpilot

Quality service

Item was missing from order on arrival but matter was resolved efficiently not had a problem before .Good company to deal with and competitive prices for quality parts

Rafal Lukasiewicz

Trustpilot

Decent Company!

Decent seller ! Always qucik and secury deliveries ! OEM parts quality. Friendly and helpful service ! I would highly recommend ! Thank you

mugsy

Trustpilot

Great company to deal with

Great company to deal with. No quibble returns if needed and good communication.

Matt

Trustpilot

Was very impressed by how quickly they…

Was very impressed by how quickly they got a Cat converter out to me. It came within 48 hours of the buy now click - even with Good Friday in between!

Consumer

Trustpilot

VW car parts

Use this company for many parts for my car always Excellent service very helpful, quick postage, recommend!