Olive Bells

Trustpilot

There are other decoration websites - go there. This is a nightmare with poor customer service

I received a package with only some of the balloon letters I ordered, a badly battered box (clearly used) with a streamer in it, a random paw patrol costume that I did not order and the rest of my order was missing and never arrived. I emailed to complain, as this was for a hen party that unfortunately could not be decorated adequately after this poor service. They didn't get back to me until I emailed to follow up and they sent a refund for one of the missing items (not the others?) and nothing else.

Julie Hecht

Trustpilot

Banners

Second time I have ordered from them. 1st time I was delighted. Second time my banner was badly crumpled. Didn't have time to return it.

Anna Michon

Trustpilot

Worst company I have dealt with…

Worst company I have dealt with recently. Ordered balloons for communion tomorrow . Never received confirmation. Phoned couple of times to resolve. Been promised all is good. No tracking number today so phoned again . Someone finally answered after 50 minutes . Been told that due to technical issue balloons never left the warehouse. Communion is tomorrow . Avoid !!!

Anastasia Scaife

Trustpilot

Order not delivered.

Order not delivered. I ordered Star Wars balloons for my son’s 5th birthday. It said the order will be delivered on the 10th of May. It wasn’t! Customer service only let me know at 5pm on the day before my son’s birthday so I can’t even get a replacement balloons for him. I’ve got a very disappointed little boy now and even though I did get a refund straight away it doesn’t really make any difference now as both me and my son are well disappointed. Will never order from this company again.

Dawn Gregory

Trustpilot

Paid £8.99 for next day delivery

Paid £8.99 for next day delivery. Did NOT ARRIVE!!!!! Phoned 3 times the next day. Waiting over 3 hours for them to answer. NEVER EVER ANSWERED!!! Awful service 😞. Want my money refunded.

Karen Williams

Trustpilot

Ordered 30th balloons in a box for my…

Ordered 30th balloons in a box for my son to arrive on his birthday paid said it would get delivered on may 7th it's the 9th still waiting no refund tried to email them but not going through STAY AWAY TAKE MONEY AND DONT DELIVER

Helen Adam

Trustpilot

Fantastic Customer Service

A few items were missing from box, contacted customer services who replied within hours. Missing items on the way and in time for birthday. Really great customer service and the quality of the products received are of high standard

yazzmin marcks

Trustpilot

Item arrived damaged

I brought the team bride/team groom cornhole set. This supposedly brand new item arrived in a beaten up ginger Ray box with damage to the front of the cornhole boards that had clearly been tried to correct/cover up with pen but is very visible due to the colour difference. I would return it but as you don’t get shipping costs back and they charge £2.50 that would be almost seven pounds to return. Had I realised party delights were just reselling a damaged ginger-ray product I would have brought new directly from ginger ray.

Daniel

Trustpilot

Managed to charge me £6 for a return…

Managed to charge me £6 for a return when the return policy says £2.50. Abysmal, avoid at any cost.

Panayiota

Trustpilot

Extremely disappointed this time

I left a great review this morning because I normally shop with PartyDelights however looking closely at my order which arrived this morning, I’m so disappointed and dissatisfied. My balloon weights look like I’ve had them for years. The foil is ripped, one a lot more than the other two. Just waiting on live chat. I already had to get in touch this morning as I wasn’t aware that part of my order would be shipped separately and thought it was missing, I but that was quickly resolved hence leaving a great review. Now there doesn’t seem to be anyone responding on live chat to help. This is so disappointing I could have gone to Clinton’s, Hobbycraft or card factory but chose party delights as I’ve done in the past. There’s bits of what looks like sand coming out of the weights due to the rips. I feel so let down I’m worried to see what state my helium is in when it arrives tomorrow.

Louise Flynn

Trustpilot

You need to be more competitive

You need to be more competitive I try to support smaller companies instead of going straight to Amazon I ordered an item on the 26th March perhaps naively excepting it to be delivered by the 3rd of April Sadly it is due to be delivered tomorrow (5th April) my granddaughters birthday has come and gone so the item is no longer needed ( a return will cost me £2.50 with all the hassle of printing labels and posting ) I may just give it to her anyway 10 days wait for a delivery is too long I bought a different item in a large supermarket, she was only 5 so didn’t notice! I don’t think I would chance buying something off you again if I couldn’t source it somewhere else at short notice

Mary Coyne

Trustpilot

Happy with my experience

I recently placed an order with party delights for Easter decorations to make my nephew's Easter fun for him. Three of the items I ordered arrived and were perfect for the egg hunt I had planned and my nephew really enjoyed the day. However one decoration was not included in the package so I contacted the company and spoke with Jeanne of the customer service team. Jeanne was very sorry that I didn't receive everything I had ordered and immediately offered me a refund. I was very happy with my experience and would definitely order from them again.

Frances

Trustpilot

My experience with Party Delights was…

My experience with Party Delights was excellent. My package was delayed and I emailed Millie and she came back to me so prompt and due to the order being delayed she refunded the express delivery charge which was my very first time expleriencing that a company would refund it. Excellent service and highly recommend this company.

Claire Parker

Trustpilot

Ordered personalised banners for my…

Ordered personalised banners for my daughters 21st with her picture on and some table decorations. Table decorations turned up but no banners ! This was the Friday before her birthday on the Monday . Emailed and messaged but company shut on weekends . Finally got through to them Monday morning to be told they had been missed off order would I like them re ordered 😡 they don’t do same day delivery so I got refund , but that left me with no personalised banners for my daughter’s birthday and no time to get any . Would not use this company again or recommend.

Jennifer Lam

Trustpilot

Excellent service

Excellent service. There was a slight fault with the party outfit I bought for my little girl and they immediately sent a replacement the next day, in order for me to receive it for her friend’s birthday party. Highly recommend!

Reagan Nunn

Trustpilot

Ignored my request. Did not refund

I needed to amend my order. I contacted the company within 30 minutes of ordering. No one got back to me until the next day and then said it was too late to make changes. They ignored my request to cancel the order and did not refund my money.

Sarah Costan

Trustpilot

I spoke with Louise who sorted my query…

I spoke with Louise who sorted my query out very quickly. Really helpful and polite through the chat.

Mrs Lindsay Wagner

Trustpilot

Avoid this company

Avoid this company I ordered special balloons for my father's birthday, giving plenty of advance notice and specifying the required delivery date. I then received an email the night before delivery (annoyingly entitled "Let's get this party started" - what a joke) that they were out of stock and had issued a refund, by which time it was far too late to order any alternative. Very poor customer service and communication.

Cheryl Browning

Trustpilot

Poor return service

Ordered a costume in two different sizes and sent one back on 19th February, I have still not received a refund from this company. When emailed them I had to send proof of my return label and the post office tracking receipt, which I'd luckily kept. I won't be using this company again.

Yuan Zhao

Trustpilot

Ruined my son's 5 year old birthday

Ruined my son's 5 year old birthday. Parcel lost with POOR customer service. STRONLY NOT RECOMMEND.