Mrs emma whipp

Trustpilot

We were absolutely delighted.

We were absolutely delighted with the service that we have had from PetsPyjamas. From the first initial call, Zahraa made finding the right hotel to suit our requirements very easy. Zahraa was consistently there to liaise with the hotel to ensure we had everything we needed. Nothing seemed any trouble and every email, text and call was returned promptly. We can’t speak more highly of the PetsPyjamas team. Thank you so much for making what we thought was going to be a difficult task in to a very easy one.

Lesley

Trustpilot

Thank you Ashley for all your help…

Thank you Ashley for all your help finding the right hotel for me today You are a star

Hannah Ribbans

Trustpilot

Great experience

Great experience Really easy and quick service professionally delivered by Andrea

Mr S Elvy

Trustpilot

We booked a holiday cottage "woodlands…

We booked a holiday cottage "woodlands by the sea "in Deal Kent. The pictures of the cottage were lovely however when we arrived the outside of the property was lovely and the area was fantastic. The inside however was awful being dirty everywhere the furniture was what you would expect to find in a slum or a squat the sinks were all blocked ,the crockery mucky the floor was black ,the kitchen units were badly hand painted with the sink dirty with a old green bowl in it. There was not a vacume cleaner in the property just a broom and a dustpan and brush. so the upstairs carpets had not seen a cleaning for sometime. so many other complaints We complained on return to pets pjmamas who said they would contact the owner and never heard anymore from them

NICOLA MELTON

Trustpilot

Great travel expert

Great travel expert, Joanne. Found me exactly what I was looking for and was helpful and proactive.

Lulu

Trustpilot

Terribly disappointed

Terribly disappointed - given quote which was paid for, only to be told by PetsPyjamas that a mistake has been made so cancelled my booking. They then tried not to issue me a full refund even though it was their fault. Still waiting for funds to be returned 3 weeks later.

Macy Brown

Trustpilot

Excellent customer service

I have travelled with PetsPyjamas before and the experience was great but the service I received from Joanne Westcar was amazing.When I had problem with train strikes with a new booking, she went above and beyond to make sure I got another date without extra cost. This is just excellent Customer service. Thank you.

Pamela Roberts

Trustpilot

Thank you so much to Zahraa

Thank you so much to Zahraa, who was extremely helpful this morning by assisting me in completing my hotel reservation, when I had a problem submitting in my credit card. Professional and friendly person at the other end of the phone line was very reassuring. Transaction eventually went through smoothly; and I am confident enough to recommend PetsPyjamas to others. I will certainly use this company for future bookings, instead of my usual route of booking direct with an hotel. Thank you again, Zahraa.

John

Trustpilot

NORTH YORKSHIRE VISIT.

ZAHRAA WAS EXCELLENT IN EVERY WAY WHEN FINALISING MY BOOKING.INCLIDING FINDING BREAKFAST BEING PART OF OUR DEAL AND SECURING A REDUCTION WHEN ONLY ONE DOG WAS TO BE INCLUDED 😄😄

Elizabeth McANINCH

Trustpilot

Great service!

The booking experience was made simple with the help from Ashley. I initially tried to book direct with the hotel, but was told they didn’t have anything for my dates. I decided to try PetsPyjamas and Ashley sent me a quote for the same dates at the same hotel, and when I added another night she quickly sorted it out and sent another quote within minutes. We haven’t had our Paws Break yet, but hopefully it will be as good as the service from Ashley at PetsPyjamas!

A Devon resident

Trustpilot

Thank you Ashley

Found booking hotel very easy and Ashley was very quick getting back to me and keeping me informed Got an exclusive offer which was great

Helen Baker

Trustpilot

Very helpful and answered my query…

Very helpful and answered my query quickly

DUNCAN

Trustpilot

Unforeseen cancellation and refund

I previously booked summer 2023 and couldn't fault the accommodation at the Kings Head Inn so booked again for Easter 2024 - unfortunately my partner was admitted to hospital some weeks prior and was unable to travel so I gave plenty of notice to cancel and was informed I would receive a refund within 28 days. I still haven't received my money back and keep getting fobbed off with 'I will chase our accounts team' - it's now 7 weeks since I gave cancellation notice, my partner is still in hospital and I could really do with MY MONEY BACK ...

Mrs Dunne

Trustpilot

Ashley was very prompt in sorting…

Ashley was very prompt in sorting things out and patient even when I was altering dates

Lisa MacDonald

Trustpilot

Great service

Really good and prompt service from Zahraa and Lucy. Highly recommend.

Diane Oldfield

Trustpilot

Thank you Zahraa

Thank you Zahraa for sorting out a replacement holiday for me, my husband and our golden retriever when the one we had chosen was fully booked. Just hope it’s as good as it looks

Joy Webber

Trustpilot

Dedication to what we needed /

We rang Pets Pyjamas, after a long break due to Covid, hoping they could help with accommodation for us and post-op labrador. It was so simply done, everything we needed, and I cannot recommend Donna too highly for her professional service. Thank you.

Lisa Lee-Gray

Trustpilot

Great customer service, Joanne

Joanne was so helpful and her service was very fast and efficient.I can’t thank her enough. I would highly recommend pets in Pyjamas for a holiday. Great Value for money.

alex Wearne

Trustpilot

Very easy booking service

Very easy booking service. Super efficient. Looking forward to our holiday now.

sandra murphy

Trustpilot

Zahraa was very helpful and quick with…

Zahraa was very helpful and quick with quote while browsing