Aaron Williamson

Trustpilot

I bought the RDX 6ft Kara red and black…

I bought the RDX 6ft Kara red and black free standing punching bag on the 24th of September 23, used it weekly was very happy with it until the other week when it snap at the base whilst doing a boxing work out, I only weigh 70kg, so it’s not fit for purpose definitely not for someone who weighs more than me, after speaking to RDX and sending pictures of what had happen they told me warranty had ran out so there was nothing they could do, so basically I’ve wasted 150 quid, I don't want anyone else to be out of pocket so that’s why I’m writing the review so don’t waste your money guys.

Pasoon

Trustpilot

RDX’s customer service is amazing

RDX’s customer service is amazing! I have bought boxing gear from them in the past but had not dealt with customer service. Recently I ordered shin guards that didn’t fit correctly due to short calf and ankle Velcro straps and a slight unraveling of the foot strap elastics. I contacted customer service and they sent me a larger pair that fits and feels right within a few days. Their customer response time very fast and professional. My items arrived before the expected arrival date. I’m impressed and will continue to buy from them. You should too.

Edward

Trustpilot

I bought some gloves and pads that were…

I bought some gloves and pads that were too small. Not the fault of the company. I contacted the company and they were extremely helpful. I returned the gloves and after giving the company details they sent larger gloves and pads which are the right size. All throughout my dealings with them the company provided excellent communication and were very helpful. They gave the best customer service that I have ever experienced. I would highly recommend this company to anyone to do business with. From their customer service and quality of product they deserve to be very successful.

Anna Saveleva

Trustpilot

RDX T2 Weightlifting Gloves

Ordered RDX T2 Weightlifting Gloves for my boyfriend as a gift. The purchase was smooth, and speedy delivery. The size I ordered turned out to be a bit small, so I returned the item and was sent a larger size. Gloves are doing their job, good grip, great design. Nice price tag as well! Thank you, RDX team for your excellent customer service. The emails were extremely helpful and even seemed personal. I felt like a truly valued customer.

Tommo

Trustpilot

Gloves are top notch - great service too

Gloves are great - very good quality, amazing for the price. When my tracking number wasn’t working I emailed and got a reply with the correct number 25 minutes later. Arrived the day after. Top service.

Sarah

Trustpilot

What incredible customer service

What incredible customer service! I ordered the wrong gloves and the team was able to intercept the delivery and switch them for me and they still arrived 2-business days after ordering them. The team went above and beyond, definitely service to aspire to!

Shaka

Trustpilot

Incorrect Order Issue

There was an initial error where i received an incorrect item in my order. I was able to get the necessary support from the RDX team to aid me in rectifying the problem. I was provided with the correct order without hassle. I truly appreciated the assistance.

Aaron Pallesen

Trustpilot

RDX is a lifesaver

I own a sport karate school and have had such a hard time with the major US retailers like Century, Macho, and Bold Look. Between price gouging, bait and switch scams to try to squeeze an extra buck out of me, and the lowering of quality even as prices are higher than ever. RDX has been a god send. Roger has been great to work with, and I just wish I would have made the switch sooner. We're currently discussing making more youth sizes for equipment. I think that RDX could steal a huge portion of the market share for american and european spork karate schools if they offered more youth sizes.

JB

Trustpilot

I have very low standards for British…

I have very low expectations for British customer service these days so I was pleasantly suprised when I got a ‘wow’ customer experience moment with RDX. I buy from them regularly but this was the first time I had to contact support, they resolved my issue without any hesitation within minutes of opening the live chat. This is why I’ll continue buying from them. Keep it up guys, carry on setting the standards for great customer service!

Zoe Louise

Trustpilot

Fantastic experience with RDX

Fantastic experience with RDX. Bought some gloves for my son. I had to email costumer service about an issue I recieved. They replied promptly and sorted the issue out without hesitation. Very kind and polite and professional. Thank you

Ryan Lloyd

Trustpilot

QUALITY & CUSTOMER CENTRIC!

Quality of the items I ordered is absolutely fantastic and I’m sure they will last for years to come. Had a slight delay with part of the order as the courier had misplaced it (no fault of RDX) but the team at RDX were quick to resolve the issue and extremely helpful. Other companies should take note, RDX champion customer service. Can’t fault them! I will be returning for more items in the near future.

Linda

Trustpilot

Very reliable and helpful

Very reliable and helpful The shipment arrived quickly, but unfortunately I had chosen the wrong size. The team supported me quickly and easily with the return and exchange. They not only guided me through the process step by step, but also provided me with further information on their own initiative (for example, when the parcel was dropped off at a parcel store). Whenever there was a delay in the process, I was kept up to date by customer service and they also followed up when steps were delayed on my part. Highly recommended.

David Dore

Trustpilot

Excellent customer service!

When my parcel was lost in transit, customer service immediately took ownership of the problem, I was then kept informed of progress with daily emails, offered realistic choices, and this issue was swiftly resolved. This gives both confidence to recommend to others and to place further orders. Where after-sales service can be woefully lacking when things go wrong, it is refreshing to deal with a company whom clearly value their customers and go the extra mile. Highly recommended.

Gabe C

Trustpilot

Excellent Customer service

Had a small issue with my order, staff responded immediately to my email to provide info and help with the issue. Received order a couple days later, excellent quality and fit. Will be ordering from them again.

LM

Trustpilot

Great products and customer service

Purchased the RDX F6 6ft Kara Black Free-Standing Punch Bag With Mitts Set for daughter - which looks great so far. Still setting everything up but no mitts so contacted customer service who sent these out the next day. Brilliant customer service - quick to deal with queries/issues, very helpful and efficient. This is now my go to company for fitness/boxing related equipment. Am already eyeing up a couple of other products that are currently out of stock but happy to wait until back in stock.

Sarah

Trustpilot

Super fast delivery

Super fast delivery, my item arrived the following day. 1 star minus since I did not receive any order confirmation nor tracking number after the payment. I was wondering if my order was placed correctly or if I did a mistake. Luckily I took a screenshot of the order number and contacted customer service. They directly assisted and informed that my parcel has already arrived - which was true! They sent me nonetheless the missing information and were super fast, friendly and efficient - great customer service!

Conon Davies

Trustpilot

RDX L2 Mark Pro

I purchased the RDX L2 Mark Pro Sparring gloves which unfortunately developed a disfigurement. I emailed RDX to explain what had happened and with a very fast response they had shipped an order of the same gloves within 2 days. The customer service was by far the best I've had, extremely helpful and very efficient. Top quality products and services to match would always recommend to anyone

Brody McCaulley

Trustpilot

RDX not only has high quality

RDX not only has high quality, reasonably priced equipment but, also has exceptional personal customer service. Top quality brand we will always recommend in our gym.

Aruna

Trustpilot

Top notch eqipment

High quality equipment at reasonable prices. Customer service is exemplary! Rdx are and will continue to be my preferred choice of equipment suppliers for myself and my boxing academy.

Michele Metz

Trustpilot

Inkompeten und sehr Enttäuschend!

Ich habe ein Boxsack Set bestellt, es wurde mit falschen und teilweise fehlenden Teilen geliefert, ich habe mich darauf hin an den Kundenservice gewendet der mir versicherte das es sich scheinbar um ein Verpackungsfehler handelt und ich die fehlenden und falschen Produkte nach geliefert bekomme! Und was soll ich sagen ein paar Tage später wieder eine reine Enttäuschung es wurde wieder unvollständig geliefert! Ich habe mich wieder an den Kundenservice gewendet und wieder sollte mir das fehlende zu gesendet werden! Ich habe echt kein Bock mehr zu mal es ein Geburtstag Geschenk wäre für jemanden der sich dieses Set schon lange gewünscht hat! Danke für diese Geld und Zeitverschwendung! Update 14.03.2024 Ich habe Heute zum dritten mal eine unvollständige und wieder falsche Lieferung erhalten! Nach dem ich mich wieder mitgeteilt habe, wurde mir dann gesagt das die Sachen auf einmal nicht vorrätig wären und ohne Absprache einfach irgendwelche Alternativen geschickt oder erst gar nicht geschickt wurden! Und diese „Versprochene“ Endschädigung war sich nicht dabei. Naja immer wurde mir die Versandkosten von 15€ erstattet.