Post Purchase Communication could be better
I found my experience with Ribble to be a mixed bag. I am very satisfied with the bike and the buying experience up to the point of purchasing was very good. The website is excellent and is full of luring eye candy.
Upon purchase I knew there would be a 6 week wait for the build and I was prepared for this. However, after I made the purchase, I had very little information. I received no email confirmation or thank you for your purchase. The only way I knew I had an order was with the money leaving my account and an online portal with very limited information telling me that my order was received, but no due date; it didn't even state when I had made the order.
After a few weeks I sent an email to enquire on progress, but had to chase this three time over the course of a week to get a response. I was told all was to schedule.
A week before the due date I emailed again to make sure it was still on time, but was then told it will be a week later - no worries I am a patient man.
It did arrive a week later than originally stated, and to be honest I have no problem with that; I can understand the issues companies have with the supply chain.
Once received, the product was great, really pleased.
However, I did then email once more to ask for some sort of receipt for my purchase; finally this was then emailed through a week late.
In summary, I just feel that the communication post purchase could be better, even if it is automated emails - the online portal lacks information and when you have spent so much, you want some assurance that it has been received and is being processed.
