Tomomi
WEBサイトにメンバー登録すると10%オフでお買い物出来ると知り登録しましたが
WEBサイトにメンバー登録すると10%オフでお買い物出来ると知り登録しましたが、実際にレシートを確認すると適応されておらず残念でした。商品説明のスタッフの方の対応は素晴らしかったです。
WEBサイトにメンバー登録すると10%オフでお買い物出来ると知り登録しましたが、実際にレシートを確認すると適応されておらず残念でした。商品説明のスタッフの方の対応は素晴らしかったです。
Bought some rose and violet creams and unfortunately they tasted so sugary and watery - not as good as they used to be! Really disappointed ☹️ They were wonderful a few years back, what on earth happened? Customer service was fine.
Excellent chocolates!
The most delicious and beautiful chocolates (and packaging) and their quality of service matches the quality of the product. Have been a loyal customer for almost 30 years.
Nearly a £100 in chocolate purchased for a birthday. Chocolates didn’t arrive, birthday missed. I did get a charge for unpaid postage though so thanks for that hence the chocolates never came! Complaint is in your inbox. Been a customer for so many years but let down massively. Fortunately ‘Artisan du Choclat’ saved the day!
Amazing quality of chocolates. Customer service was excellent. Thank you Maya.
Good customer service
I found the chocolates too sweet for my palate. The packaging and presentation of the chocolates was outstanding.
My family enjoyed the chocolate
Easy to order and very well received by friends!
My order has failed to turn up.
I placed the order Thursday evening for a birthday the Wednesday after. I received an email Sunday to say my order had been delayed and saying sometimes delivery is beyond their control. However, my order still said (and still does, even a week after placing it) that the courier is waiting for the package. Emailed customer service and no reply yet even after 48 hours. Really expected better service. Delays happen but at least reply. I just had an email asking if I enjoyed my chocolate - I haven’t got them yet and my wife’s birthday was two days ago! UPDATE: Had a notice through my letterbox on Thursday to say they couldn’t deliver a parcel due to insufficient postage. Had to pay £7 online to make up the difference and booking redelivery. Arrived today and was the chocolates. How do you not get the postage right???!!!
An item unfortunately couldn’t be delivered - the team did an amazing job to solve the problem, they not only sent a better replacement item but also refunded the original item entirely. Thanks so much.
Parcel arrived in good time
First time trying dark chocolate with sea salt and really enjoying the truffles are scrumptious-thank you
Chocolates good. I wish I could offer more plaudits but I can’t, the customer service is atrocious. It over offers and under delivers. The software for purchase feels outdated and it’s impossible to correct mistakes. The payment details are taken before the delivery with a default assumption that the delivery address is the same as the purchase address and yet I would suggest that more people order as a gift. Either way it’s a clunky process. When I made an error of sending to myself I within seconds wrote to customer services who automatically promised a reply within a few hours. In reality there was no reply until we’ll into the following day. I’ve known the company for over 20-years and it used to be very good, but I’ve noticed a steep decline since before the Covid Pandemic. If it wasn’t for fact that my friends like the chocolates I’d no longer make any orders from Rococo Chocolates. They could learn a huge amount by researching American standards of customer service and attempting to emulate them. At the moment they just don’t get it.
Great taste very satisfying
Friendly and helpful on the phone. Order delivered quickly.
Delivered on time and delicious as usual!
Great chocolates - taste fantastic. Just a bit expensive for the amount you get.