Great service received on orders placed. Will definitely be using again. 5*
Rude “salesman” and misleading advertisement Misleading advertisement on their website of a cross water “triple valve” what I and anyone would take that it would be a triple valve that was actually a double outlet. I tried to call customer service to resolve the matter urgently but kept on having the phone hung up on me so tried a different way and called sales I then had a very rude “salesman” on the phone being very rude not letting me get a work in talking over me constantly. All I wanted to say is that they need to update the website to say in the heading that this particular one is a double and if there was a way that I could get the right one out to me urgently as it’s now holding up a job and if we could do a delivery and return in one. Great shame a promising company had now left a sour taste just because 1 individual at the company has an attitude problem they were prompt on delivery and good on price but I would rather go somewhere else what is more expensive but has better customer service!
Great service
Excellent experience with Sanctuary Bathrooms online. Best price I could find for some very expensive Vado taps and other matching accessories. Arrived very promptly and all in perfect condition.
Paul - awesome example of customer service. We dealt with Paul over a number of transactions over a few weeks buying items for three bathrooms. His patience, advice and understanding/helpfulness was really appreciated. Would absolutely say SHOP HERE 🙂
Easy to order on line, prompt and courteous delivery too! I guess we saved around 25% over showroom prices. We have no hesitation in recommending Sanctuary Bathrooms.
GREAT SERVICE ALL THROUGH
Placed order but didn’t get any idea if delivery date, rang to be told approx 15 April so cancelled order. No refund received so chased. Was told order hadn’t been cancelled and would be with me 29 March. No order received still on 2 April. Will ring again to chase today. I need the items!
This proved hard to find, but Sanctuary had it and at a good price. Delivery was quick too, so no complaints and I will certainly use them again.
Good quality product delivered in a couple of days
Good experience from start to finish. I would certainly use again.
Fantastic efficient,helpful service. Paul at Sanctuary bathrooms sourced a different shower tray for us when the one we purchased couldn't be used due to the waste being above a joist. This arrived the next day and prevented delays. All goods arrived on time and in perfect condition The prices were great too. We would highly recommend this company
Excellent service and very helpful with speedy delivery.
Easy to use website with well priced items that I was looking for in brushed brass. Arrived promptly. Well packaged for protection and lovely quality b brass toilet roll holder and toilet brush & holder set with wall mount. Highly recommend.
Easy to deal with. Great experience Item appeared on time
Ordered a bath that had a piece of the specific waste missing from the kit that comes with it. Not sanctuary bathrooms fault. Nevertheless they sent out a replacement that day which I recieved the very next morning enabling the plumber who was booked in that day to not be delayed. Much appreciated thanks
Called in to the showroom this afternoon. We are renovating a large house and need 7 bathrooms. Not one person even acknowledged we had even crossed the threshold. Not a single greeting or offer of help. Hung around for 10 minutes or so and then left. Exceedingly poor customer service.
Everything as described. Extra fast delivery and very nice customer service.
everyone was very helpful - especially mark delivery guy!! thank you
Ordered online, very easy process and item was delivered extremely well in protective packaging. Would definitely recommend to buy from this company.