Kristine Søgaard

Trustpilot

Blandet oplevelse

Kvaliteten af stolen er ganske fin, men leveringen trækker synderligt ned. Kunne se, at der også er en del andre, som har oplevet vanskeligheder ved leveringen. Fair, at der er lang leveringstid, men så burde I nok opdatere jeres forventede leveringstid på jeres platform. Den forventede leveringstid er 2-4 hverdage og nu på hverdag 10, har vi kun modtaget halvdelen af vores ordre. Vi mangler stadig en stol, som PostNord har oplyst, at de vil levere i dag, men ikke har gjort alligevel, så den dukker nok først op i næste uge. Virkelig irriterende, at det hele ikke kommer samtidigt. Udmærket kvalitet og kundeservice fra Secretlab, men I bør nok genoverveje jeres distributions samarbejdspartnere, eller nedsætte ambitiøsiteten og hæve den forventede leveringstid.

Eternity City

Trustpilot

Horrible arm rest design and no support

Horribly designed arm rest that dont last 4 years infact my arm rests have been in horrible shape for a long time now ive just never been able to buy new arm rests im just putting the review now because i looked again and what do you know no option to buy armrests for a 4 year old chair..

Cee “Blorfenstein” W

Trustpilot

Mostly good experience

Mostly good experience, English chat seems to be available at all hours. Quick and accurate answers.

Patrick

Trustpilot

Good and fast support

Good and fast support for my incomplete order!

Daniel Herlehy

Trustpilot

Secretlab is absolutely the best!!!

Secretlab is absolutely the best!!! The chair has been amazingly comfortable for 2 years now, I regularly nap in it using the full recline feature, and it looks great at my desk. The customer service I received when claiming an issue over warranty was super fast and easy to work with. Would absolutely recommend to anyone looking for a great desk chair, and not necessarily just a "gaming chair."

Jordan Herbert

Trustpilot

Good support

They answered all of my questions and helped me out to the best of their ability with my problem offering me a few solutions.

Customer

Trustpilot

The most terrible customer support ever

The most terrible customer support ever

Philip Martin

Trustpilot

Thanks!

responded to my questions/concerns quickly, provided actionable solutions, positive language. Team seemed happy to help

Chad Phomma

Trustpilot

Customer service was fast and very…

Customer service was fast and very helpful with an issue I had with my titan chair. Would definitely recommend this company to anyone looking to purchase their products. 5 stars

Aurelio Brigagao

Trustpilot

The products are amazing

The products are amazing, awesome quality. Not only that, but the staff they have for Customer Service are very friendly and helpful. They got a CST for live

Harold Koorevaar

Trustpilot

Great service when package got lost

Good communication, prompt reaction and to the point. Thanks

AlienAbsence

Trustpilot

Very helpful and friendly service

Very helpful and friendly service! 10/10

Ashley Stafford

Trustpilot

Most comfortable chairs ever

Most comfortable chairs ever. Customer service is great and friendly staff.

Marcus Carlbring

Trustpilot

quick and efficent

I found the chat on Secretlab's website to be super fast and helpful. After a brief conversation, I received a case number, and the subsequent email correspondence continued smoothly with clear instructions on what they needed from me. Most importantly, the response time from when I sent in updates was super fast. Overall, it was a fantastic, world-class experience. awsome job

Martin Chripko

Trustpilot

the best chair

it is the best chair you can own

Wendy

Trustpilot

Exceptional

They were easy to contact, the experience was second to none. They sent a replacement within 1 week. Super easy no fuss. Very pleased with Secretlab.

Volker

Trustpilot

I es really very impressed by Nates customer service

I es really very impressed that Nate asked me: By the way, while I am checking, how are you? This is one of the best customer service experienves I ever had. Apart from that he was very quick and solved my issue perfectly.

Jack

Trustpilot

incredible!!!!!!!!!!!!!!!!

incredible, super speedy responses and helped 10 fold.

Joey Côté

Trustpilot

The Customer service was really great…

The Customer service was really great and helpful with my problem !

AMG

Trustpilot

En general bien

Edit: la silla tiene un montón de defecos no propios de esta silla y su precio. He reclamado, haber cual es su solucion. De momento a una mal formación debido al transporte me dicen que la corrija aplicando presión con los dedos, y listo. Risas. En general bien. La atención al cliente es rápida, el producto es de calidad. Tardaron en entregarme el paquete pero era por festividades polacas, que tienen el 1 y 3 de mayo festivo he hicieron puente y sufrió retraso. Tuve que cancelar el pedido en primera instancia, porque a las 4 horas hicieron las rebajas de primavera, y en mi pedido no tenía dichos descuentos. La cancelación no es inmediata, depende del estado de proceso de envío, el mío entró en tiempo sino... El tema devoluciones es la mayor pega, es un vulto de 36kg, y el cliente se hace cargo de los portes, imagínate pagarlos de vuelta a Polonia (100€ creo que no te los quita nadie) ... Saludos.