Victoria Jones

Trustpilot

Absolutely delighted with purchase

Absolutely delighted with purchase. I received 2 gift vouchers for my birthday. Tried to use them online but the online shop would only accept one voucher per transaction. Sent an email to customer services to see if this could be fixed. Upon waiting for the email I ended up purchasing 2 pairs of shoes anyway so put through as 2 transactions, whereby was charged for 2 postage and package. Customer services were great. As soon as I told them what I had done they refunded one of the transactions for postage. Very impressed, very professional. Shoes have arrived today and they are fabulous

Reece Wilkinson

Trustpilot

Customer Service Done Right

I have waited for a pair of shoes to come back into stock as a gift for a couple of months, Willow in the customer service team was incredibly helpful and realistic with timelines to help me make an informed decision about buying them as a gift. She also went above and beyond helping me organise the purchase. Looking forward to seeing the smile on my partners face when she opens them!!

Sarah Stratford

Trustpilot

Fantastic everything.

Fabulous customer service. Prompt responses to emails and above and beyond support. The shoes arrived within a couple of days. And wow what shoes they are! Excellent quality. Fantastic designs. And just gorgeous! I wouldn’t hesitate to buy more from this lovely company. More stars needed!!

Angela

Trustpilot

I recently went to the Greenwich store…

I recently went to the Greenwich store in search for a new pair of shoes for a wedding, the staff in the store were very helpful talking me through all my options! I fell in love with the kylie shoes, cannot wait to buy my next pair! Thank you Greenwich for your amazing customer service!

Gigi Elmaz

Trustpilot

Thank you

Lovely shoes and fab customer service when contacted. I left it far too late to order but customer service managed to help get the shoes to me for my night out. Thank you !

Zena Ali

Trustpilot

Fantastic customer service so friendly…

Fantastic customer service so friendly and really helpful

Jill Allen

Trustpilot

Exceptional service from Customer Service

Exceptional service from the customer services team with help sourcing a pair of shoes I have coveted for ages and which I wanted to wear with an outfit for a very special occasion. They went above and beyond and I really can't thank them enough. Exceptional service and I know from previous purchases the quality will be the same.

Jane Puttock

Trustpilot

A fairly recent convert to Embassy…

A fairly recent convert to Embassy Shoes, so pleased I found them. Beautiful and different, bright, colourful, quirky and well made using quality materials. Get so many compliments when I wear them. Service is good and any queries have been answered. The sizing tips are very useful. I'm hooked now, four pairs and counting!

Joshua

Trustpilot

Store Visit - Camden

I visited the Camden store and was greeted immediately by the staff. I wasn’t sure what size I was / style I wanted so tried on a few pairs, which the staff were more than happy to help with. I managed to find myself a pair of Orlando’s in black flower in the end and I couldn’t be more please with them! Thank you to Josh and Ana for helping me!

Rubs L

Trustpilot

Amazing brand

I loved my shoes! Great quality, design. Arrived at home quicker than expected. I had some issues with my tracking number but Embassy’s customer service gave me promt help. Highly recommend it

bwheeler

Trustpilot

Very happy

Wonderful products and flawless service, would definitely recommend.

Caty

Trustpilot

Amazing unique designs and great service!

Nothing but great service from Embassy London, I try to treat myself every few months with their little beauties! Keep up the good work Embassy London

Carolyne

Trustpilot

So many compliments for my new sandals

These sandals arrived promptly; they were well priced and fit nicely. I've been waiting for the weather to wear them, and have been breaking them in round the house. Took a risk walking all day round Kew Gardens yesterday but after 10 or more kilometres they were still comfortable. And MUCH admiredl.

Elizabeth Martin

Trustpilot

Lovely bed and bedding

Lovely bed and bedding, enough pillows and help from reception when asked.

Stuart M

Trustpilot

Great customer service, great boots!

Just purchased my 5th pair of Embassy boots, follow the size & fit guides, and you cannot go wrong. Great style, and amazingly comfortable right out of the box. Customer service team were great, and really quick to respond and rectify when there was some damage noted on receipt of the most recent pair - everything dealt with to my total satisfaction within 24 hours of the company receiving the returned items. Would love to see the red houndstooth Charles style make a return to stock as a possible future purchase - Would definitely recommend both the Charles, and the Wanderer styles for comfort, style, and compliments received.

Shelagh Fryer

Trustpilot

Good products

Good products, well packaged and quality.

Oxford

Trustpilot

Produits et service client au top!

Chaussures originales, confortables et de grande qualité. Service Client testé lors d'un petit souci avec un code remise : super rapide et efficace, y compris en plein weekend. Je suis définitivement conquise et je recommande sans réserve.

Helen Heydem

Trustpilot

Great customer service

Love my boots and shoes from Embassy. I recently had a small problem with the heel of my new shoes - the customer service was excellent. Quick email responses from the team, corresponding with a real person and they rectified the problem in no time.

No thank you

Trustpilot

Simply Best ….

Embassy London are a cut above the rest. Superb quality shoes and boots and lets not forget the eye catching designer styles. Been a customer for many years since they were shoe embassy. Fit like slippers only problem is need to build a shoe store for my collection. Love them and if you have never tried you MUST.

Jennifer

Trustpilot

Amazing Service for Amazing shoes

I am a lover of embassy shoes and have collected them for years the only problem i have with them is that i keep getting stopped by people telling me how they love my shoes and i always say Embassy shoes I went to the Greenwich branch to have a look for anouther pair and was served by the most friendly honest and sweet staff member she had so much positve energy and helped me so much without being pushy and took her time. Of cause I bought a amazing pair of funky trainers and placed a order with Hema for two more big yhanks to Hema