I bought a product true the website end it has been delivered. The size was to big and had sent it back. Confirmations recieved that it has been send back, but still waithing on my refund (almost more then a month)
Faulty product, no customer service! No phone number to call, direct chat does not answer the questions requiring answering and email enquiries are not responded to. Having spent over £700 on a product I would expect a little more from the provider! Would not buy from this company again or recommend buying from
Timely initial response to an email enquiry and moving on to the order process all was good. Great Serice.
Fast delivery and brilliant fins thank you
Camped next day as promised - parcel tracking worked well. Well packaged Good product - good service
Excellent reviews on most products, easy navigation on website, fast delivery + and easy return process if needed
Easy to order, arrived next day! The goods were as expected, well done Simply Scuba.
Good description of product on website. Fast delivery.
Excellent shopping experience, I watched the product videos (snorkel, mask and fins) they were super helpful in deciding what to buy. Excellent communication after the sale and timely delivery. Overall the perfect online shopping experience. We’re all fortunate enough to be going to Barbados, so I’ve passed the site onto the 5 other adults all looking to buy snorkel gear
Easy to order, kept I formed on delivery
Quick easy checkout process, good communication and updates on delivery throughout. Speedy service great product.
Excellent service and updates on order, thank you.
Everything very straight forward, from looking on website, paying, information regarding order and delivery. Item arrived undamaged and on time Happy to recommend this company
I ordered a pair of Mares Octopus regulators to replace old ones. I chose Simply Scuba as they had the ones that i was after at a good price, and in stock. Ordering on the website was easy, with updates on my order, and notification that they were dispatched before the weekend. Allowing for the bank holiday, I should have them Tuesday.
Quick dispatch and easy return if necessary. Good range of products and I like the review Videos on their website.
Great service and fast delivery. Thanks
Helpful and timely responses delivered with charm and patience. Good folk.
All high quality products only, and always super fast delivery!
Great company to deal with delivered on time And well packaged
Ordered a Mares Jax custom mouthpiece only to find it doesn't fit my Apeks regs. Checked on Mares' website which says it fits all Mares regs...I have a Prestige on my pony setup so thought I'd fit the mouthpiece to that, but no, that's the same size as my Apeks! I couldn't return it, as stupidly, I had already bitten into the mouthpiece before checking it fitted my regs, so thought I'd contact Simply Scuba to let them know, so other buyers wouldn't make the same mistake - I've bought from Simply Scuba a few times, and always been happy with the service and advice, so was just putting this down to a schoolboy error on my part, and wasn't complaining to them. I was delighted and surprised to receive an email back from Glen (after speaking to someone on online chat), thanking me for bringing this to their attention, and that they'd let the distributor know, along with refunding me in full. It's refreshing to see that there are still companies out there that value their customers, and I will continue to buy from Simply Scuba (but will always check the kit before trying to fit/use it!). Thanks again Simply Scuba, looking forward to my next purchase!