Jay Liu
Lisa is just an absolute joy
Lisa is just an absolute joy. You can really feel she cares and loves her job. Will see through my procedure here and more for sure.
Lisa is just an absolute joy. You can really feel she cares and loves her job. Will see through my procedure here and more for sure.
First order made on 6th May. Item dispatched on the 8th and Evri received on this day. Then Evri seemed to keep forgetting how to deliver parcels, failing to deliver to the parcel shop (a Tesco Express open from 6am-11pm, yet seemingly they stated it wasn't open at 2pm). Their tracking is updated in a very sketchy way meaning at every stage it wasn't clear what was going on, so after multiple queries to Evri, and two to Simply Be, I found out yesterday Evri are returning the parcel. Contacted Simply Be this morning asking if they can send a replacement but they said I'd have to reorder. They still have my money from the first order that I've never even seen. Waste of time.
I love the clothes and their app is easy to use (although a function to let you know when an item is back in stock would be helpful), but unfortunately I do not recommend because they use Evri as their courier. I am having a nightmare getting a parcel collected for return because of Evri and I’m now running out of time to return the items. Unfortunately this means I won’t be ordering from Simply Be again.
I placed my first order with this company and received an email confirmation of my order. Today is the selected delivery day. Upon logging in to track the delivery I've seen that my order has been cancelled by Simply Be, without informing me. I've not had any communication at all to tell me my order was cancelled. Is it really so difficult to send an automated email? This is awful customer service and I'm really disappointed especially as it's too late now for me to re-order.
New customer and I Returned swimsuit with hygiene label on still and they returned back to me saying it had been worn ( which it had not , , only tried on , hygiene label on it now is barely sticking and looks like it’s been taken off and rubbed in dust and put back on ) and will not refund the item and that is there final decision and cannot return. Absolutely appalling service! Will never use again!!
Still waiting on an order I placed on the 19/04 and was dispatched on the 22/04. This is over the 5-7 working days it discloses on website. I reached out to customer service who stated it can take 10-14 working days from dispatch date. This should be highlighted to customers at checkout as it is very misleading. It was for a 21st birthday present which I will no longer be able to give on time as they have stated it will not arrive this week. However, I am appreciative of the customer service team who were helpful and offered me a discount code. I do feel more transparency would improve customer experience.
I think they are one of these companies that take you money knowing full well that the customer will not receive their order so that they can receive interest on monies held ! Don't trust them
Very good service
This used to be a decent company, but in recent years they have gone downhill hugely. I've returned nearly all the clothes I've bought from them recently, due to them being very poorly made with poor quality fabric. They are never true to size anymore. Their customers service is shocking also, with ordered cancelled with no explanation. Takes ages to get a refund and their returns process is impossible.
Bought items 1 year and a half ago on credit... the amount never seems to go down on each monthly payment, so basically you give them money forever if you pay monthly. The amount keeps changing and going up ridiculous would never order again.
Placed an order totalling £32.24. Amount is on my account as pending. Went on today and they’ve taken all the amounts of all the single items out my account. So 5 separate transactions. But the full amount of £32.24 is still on pending and they tell me to contact my bank. How about take the amount out like a normal company. What company takes amounts out for single items from ONE order? One order should be ONE transaction coming out. Sending my order back and would never order again. Caused me so much hassle.
This is the slowest delivery company I have ever experienced!
Ordered a swim dress for someone's Birthday. After two weeks I heard nothing even though the website specified a delivery date but my order didn't show in my account. Decided to contact them via live chat and spoke to Ashley who said it's out of stock and no date when it will be back. I said please cancel it as it was for someone's Birthday and send me an email to confirm. I've now ordered another, more expensive swim dress,but no confirmation the first order has been cancelled!
They take at least a week to deliver your order and more than 10 days to refund! Some stuff is very cheap, synthetic, material and they are quite expensive!
The returns process is very complicated. No paperwork was sent with the order of 7 items so I went to the website and there you can only find a ream of numbers, no images like you might get with M and S for example, so you have to trawl through all of the numerous numbers on the packaging and labels to find the info. Then it doesn't distinguish between what you are sending back and what you are keeping so you have to put a piece of paper in the bag with the returns with your customer number...(nowhere to be found, not even on the online confirmation of order), saying what you are returning, ??? sorry completely lost by now. Spent all morning on a slow chatline trying to find the info, resulting in a returns label but no questions actually answered so their loss. The canvas shoes are nice so thanks for selling wide fit shoes, just sort out your admin. Hoping I get my refund now!
If I had my way I would put 0 stars this company is awful I have paid on time every month for ages no problem suddenly I get a message by the credit limit saying I can no longer order from them on contacting them after eventually answering 2 weeks later they tell me that apparently I have applied for ppi??? Which I haven’t and they no longer will let me have credit I don’t know who I’m supposed to have applied to I don’t do ppi claims never had but they refuse to listen to me so basically treating me like something they have stood in and left on they’re shoe so my advice to anyone is avoid this catalogue go for proper ones Grattan or freeman’s not cheap rubbish ones like simply b also when payment is due they put up I have 150 pound credit available I am still paying full monthly payment once it is paid they take it off again put this idiotic note underneath basically laughing in my face they are degrading me and making a joke out of it I am not going to stop paying so why fraudulently put up a credit amount available then remove it my advise don’t use them because they are liars and frauds
Bought a pair of shoes for next day delivery. Ordering and delivery were fine, however the shoes arrived with scuff marks on them, damage to the pu leather on one side, dirt marks on the heel and loose threads hanging from the stitching. Really poor quality and shocked someone looked at these and thought they were acceptable to send to a customer.
,Excellent,Excellent,Excellent,Excellent,
I recently ordered for the first time from Simply Be. I ordered several pairs of shoes to try on for an upcoming wedding where I am bridesmaid. I returned 3 out of 4 pairs. The returns process is very complicated compared to other retailers I have used E.g. asos. Rather than selecting the items you wish to return from your order, you are directed to Royal Mail website and have to individually type out order number and the item numbers being returned. I have returned the parcel 8 days ago and am yet to receive an acknowledgment that the parcel has been received. I have contacted them about this via online chat when logged in and their bot greeted me by my name. However, when you get connected to an agent, you are asked to input all of these details including account number, which they surely have if their bot knows it is me. When you leave the chat page to get this info, the chat drops out and you have to restart the process all over again. I have then sent an email through their send a message feature, expecting a real person to look in to my query and confirm receipt of the parcel. However, I received an auto reply saying allow 10 days for acknowledgement of the parcel. This is not in line with other retailers I have returned parcels to. I am waiting for a significant amount to be credit to my account and am disheartened that I am having to wait 10 plus potentially longer to receive the funds back. Again, not in line with other competitors. Will not be using simply be again and will not be recommending to others.
I would leave no stars if possible. Absolutely disgusting and immoral company. I'm outraged at their lack of customer service they are beyond appalling. I originally ordered a pair of boots in Feb. Returned as too big. £54.00 plus postage. Returned via Evri through local shop. A couple of weeks later received a parcel from simply be with note attached saying wrong item returned. On opening the box we were disgusted and shocked to see a pair of revolting mens holey well worn trainers! Obviously contacted simply be and mostly ignored (impossible to get through on phone). So used chat online and email. Mostly ignored but when acknowledged it was clear they were insinuating I was the scammer! I've never been so outraged or insulted in my life. Needless to say I would never use this very dodgy company again and neither will anybody I know. I can now see why they have so many bad appalling reviews! I wish I'd checked beforehand!