Nikki Partridge
Easy and simple website and great to…
Easy and simple website and great to get points so money off the great biscuits
Easy and simple website and great to get points so money off the great biscuits
Excellent customer service and fantastic product would highly recommend
Excellent products and service i wouldnt shop anywhere else for my pets.
Easy to order, arrived on time and was securely packaged
Great product great service
Fast delivery, cats seemed to love it.
Good website, easy to navigate. Suppliers of quality dog food. Tracking of delivery could be better as no advisement on delivery date but still received in timely manner.
I have 2 German Shepherds and they both have sensitive tummies, they also are extremely fussy about the type of food they eat. Simpsons is perfect for them both. It is nutritious, full of all the ingredients that they need to be healthy. It is also value for money. The delivery process is second to none and would have no hesitation in recommending Simpson food, both wet and dry.
Excellent service
Always best quality and rapid delivery
Fantastic product our girl absolutely loves their food . And delivery is always quick when you order.
Speedy delivery
Fast and good delivery
Healthy food, loved by dogs and always efficiently delivered. (Still missing the crunchie treats, however: they were popular, and useful adjunct to tooth brushing.)
It came rapidly and was correct. The only issue is that they don’t always have the full range
Decent price … quick delivery
Absolutely appalling and rude customer service. I ‘spoke’ over web chat to this company today. Surprisingly they don’t have a phone number to actually speak to anyone - that says a lot when they are hiding behind a keyboard!!! Having ordered from them for the past 10months and received deliveries no problem suddenly this month Parcelforce won’t leave my parcel in the porch as they have done every other time. Consequently I have ‘missed’ delivery 3 times! The third time the driver was at the end of my road where I spoke to him and he said he couldn’t give me the parcel As he was on a timer so I’d have to arrange a re delivery again!! I contacted Simpson’s expecting a pleasant conversation with ideas of how they could help ensure I could get my delivery only to be met with ‘upgrade to a Saturday delivery’ that would be costing me an extra £12!!! Told me to give an address where someone would be in all day - I don’t have one! This is my work address as I am self employed! They continued with these very unhelpful comments obviously no care for their customers whatsoever! The only thing they said was that I would have to pay if the parcel is sent back to them!! When I said I wasn’t finding the conversation helpful at all and I would be buying elsewhere in future their response was ‘no problem!!’ And ended the conversation!!!! What type of customer service is this!??? Happy to see customers go elsewhere?? All seems extremely strange and unprofessional! I can see from other reviews that customers have found their staff correspondence to be very rude and unhelpful! I can’t wait to see what their response to this is!! I would NOT recommend this company at all!
Easy ordering, fast delivery
Speed of service,great product and loyalty reward scheme
Good food, quick service, what's better than that? Our lad, a Street Dog from Bulgaria, who was rescued by an excellent Shelter, Streethearts BG, run by two English folk, with other excellent helpers and volunteers, who adore the dogs they rescue, is thriving on Simpson's food... and treats!