Alyson Tucker

Trustpilot

Abid was very knowledgeable and helpful…

Abid was very knowledgeable and helpful over my query regarding my sparkle plan - sorted it immediately and the cylinders arrived the next day 🙂 Very sad that they are now discontinuing the original sparkle plan, I understand that it is easier to buy just the amount of cylinders that you need and that they can be auto sent monthly/bi monthly or at a longer interval, but the fact that they no longer give you extra cover for your machine when you pay annually is gutting!!!!

Charlotte Davies

Trustpilot

Had an issue with our cylinder exchange…

Had an issue with our cylinder exchange but Courteney sorted us out quickly and efficiently. In doing so an error on our account was noticed and rectified. Great customer service

Patrick

Trustpilot

Excellent response time. Asked a question on the website and had…

Asked a question on the website and had a response from my advisor Abid within minutes, query solved, thank you for such a prompt response.

Rob Piper

Trustpilot

Replacement machine delivered free on extended warranty

My Sodastream machine broke and I sent an email explaining the issue. I received a follow up phone call the following day to explain that because I have an extended warranty (which I didn't know about) and have a replacement cylinder plan, that Sodastream would deliver a replacement machine free of charge - both for the machine and for postage. Can't ask for more than that. Thank you Mckenzie for making the call and for being so helpful. Greatly appreciated.

Ingrid R

Trustpilot

Excellent customer service

Excellent customer service from Suren who helped me choose the right subscription plan plus forwarded me a label for return of my old cylinders.

Victoria Stanbury

Trustpilot

Incredible customer service from Ikram

Ikram could not have been kinder and more helpful in trying to solve my issue, a truly unusual customer service experience - thank you Ikram.

Lorraine

Trustpilot

So unexpected to receive the level of…

So unexpected to receive the level of customer service and support Ikram provided when I called with a query. She was so helpful arranging to replace my broken soda stream and exchange the types of cannisters I have for the new ones at no charge. Excellent customer service.

Helen Quin

Trustpilot

Just brilliant

I can only drink fizzy water - I struggle to drink flat water (personal taste) which is why I’ve had my trusty soda stream machine for years and absolutely love it. However, my brother was having chemo in hospital and really fancied sparkling water, I I had the ‘genius’ idea to give him my machine so he doesn’t run out. I just reasoned I’d buy a new one for myself. Problem was that the type of cylinders I’d just stocked up on (screw in ones) were used for older models which soda stream no longer sell. Contacted customer services and they tracked one down for me that I could buy. Emma from soda stream customer services is just amazing 🤩

John

Trustpilot

Stunning customer services from…

Stunning customer services from Courteney when my machine went faulty. 100% satisfied.

Victoria Sutton

Trustpilot

Great service

Suren was really helpful. We bought a new soda stream from Lakeland and this takes the new cylinders. Suren agreed to swap 2 full old cylinders for 2 full new ones free of charge. He even told me how to weigh the bottles to see how full they were. Very good service thank you.

Will

Trustpilot

Broke as soon as the warranty expired.

4 months out of warranty and the machine broke, they can't fix it and won't swap it. Only option is buying a brand new machine. Feels like slap in the face and say it's particularly sustainable either. Won't give it 1 star as the customer care team were nice to speak to.

Mary Anne Stewart

Trustpilot

He listened to my issue and then…

He listened to my issue and then resolved the problem to my complete satisfaction! One of the best service calls ever! Brilliant!

Zuzana Hrabusova

Trustpilot

Fantastic customer service

Suren was fantastic at assisting with my broken machine. He was kind and helpful and sorted the issue smoothly and very quickly. I wish everyone had customer service like this. 10/10

Peter Bongo

Trustpilot

Great customer service ( from agent…

Great customer service ( from agent Courteny)

Peter

Trustpilot

Very knowledgable and sorted out query…

Very knowledgable and sorted out query out immediately and comprehensively.

Mr and Mrs McDonnell

Trustpilot

Suran went above and beyond to help

Suran went above and beyond to help. Basically, my old machine is broken and I've a coupler of the old blue bottles. We talked about what could be done and he directed me to a great desal on the website. He arranged to swap the bottles for the new pink ones. Also, he went above & beyond to inform me of the most cost efficient way to obtain new bottles. TBH I'm delighted and impressed with this guy.

Eleanor Hogan

Trustpilot

Really efficient and knowledgable service

Really efficient service to address my issue and very happy with the knowledge and helpfulness of the customer service adviser Tolu

Tom

Trustpilot

Above and beyond and communicative

Suren from the support team was incredibly helpful throughout the process of analysing an issue with our soda stream via video, walking us through the options and then following up. He did this via email and call, was never pushy, just very thorough, thoughtful and helpful. He was quick to pick up on a mistake with our Comms too and sorted everything impressively. Proper customer service that is very rare these days.

KDEES

Trustpilot

Absolutely fabulous customer service…

Absolutely fabulous customer service from Courteney, helpful, supportive and fast - I cannot recommend them highly enough!

Wit?

Trustpilot

Tolu deserves a raise!

Whenever I have a problem and call Sodastream I am always delighted when Tolu is the representative I get through to. He is professional, understanding and always a delight to deal with (he also has one of the nicest voices to listen to which is warm and friendly). On 2 separate occasions he has organised and resolved an issue I had quickly to my huge satisfaction. He follows the conversations up immediately with emails and I feel Sodastream are lucky to have him as an employee. I don't often write these types of reviews about specific employees but felt Tolu deserves a lot of praise for the job he does, good work overall.