Fantastic customer service from Carol!! I ordered a set of dinner plates and they arrived broken in the packaging. A quick call to Soho Home and Carol was absolutely brilliant. She was able to sort out a new batch of plates to be delivered to me and issued a refund of my initial delivery fee. An email confirmation shortly followed.
Thank you very much to Sophie and Kyle for sorting out a delayed delivery of a bed efficiently and with lots of grace. You were both calm, supportive and solutions-focused when I was feeling the pressure and totally turned an issue around. My client will sleep soundly in their new bed tonight!
Great service from Sophie in the home support team! And items coming sooner than expected!
Huge thank you to Sarah from Soho Home who was on hand for what felt like 24/7 with all our enquiries while furnishing our new home. She was patient with us while we took our time making decisions, professional in her approach, knowledgable about the Soho Home business and products, lastly she was caring and made the whole process seamless.
I recently purchased my second order of Soho Reed defusers & Candles. The fragrance and duration of these items is amazing.. I must add the Lady within the shop Sarah Harrison was a pleasure to deal with, very knowledgeable and a credit to Soho!
Great customer service! Excellent rapport and understanding from Linda.
Linda was so helpful! I asked a very small and not easily answerable question and she persisted for over a week in tracking down an answer. Based on the overall experience, outstanding communication, and high level of service I'm now considering scheduling a consultantion with the interior design team.
Linda answered my query very quickly and that was much appreciated
Fantastic customer service from Sophie Thank you Sophie for your amazing customer service and understanding. I was so upset as you know and not only did you take all of my feedback on board, the follow up customer service you offered was truly wonderful. Everything you did was sorted out with speed and efficiency, I really can't fault the after sales care. You have restored my faith with using Soho Home to make my next furniture purchase, I cant thank you enough.
Lara was incredibly helpful; efficient and fast in her responses, and I am very grateful. The new bulb arrived very quickly and in perfect nick!
Always excellent customer service. Quick to respond and answer queries. Bought so much from them over the last few years, which attests to our satisfaction with the goods we buy. Thanks Linda.
Fantastic service from Gamze, in-house designer at Soho Home Chelsea, who is highly professional and design-led. She provided a seamless service, with great design options based on my requirements and offered ideas and solutions to complete the right look. She followed through to placing the order. Her dedication and focus to create the right space for her clients makes her a pleasure to work with. No wonder she is in high demand. Highly recommend
Most terrible after sale & costumer service ! I’ve made a large purchase back in November which I canceled a few days later. Some of the items been shipped out regardless, I had to chase for the collection which was a nightmare. Now I’m STILL waiting for the refund (half a year later) as they have processed only some of it. Several of emails and calls, just stay away! Not worth your money and time.
Great customer service from the soho house team . I dealt with Sophie who was fantastic in resolving an issue in regards to a recent delivery . Speedy and efficient . Thank you Sophie
We've ordered 2 wall lamps for a client. We encountered a problem with one of the lamps and contacted customer support. Georgia quickly responded and resolved our issue by sending a replacement part. The lamps are beautiful and the client is pretty happy. Thank you for your quick response and great customer support.
Sophie from Soho Home provided an excellent customer service. She was fast, effective and responsive to our needs and resolved our product issue within days. Great example of how a luxury brand should service its customers. Highly recommend Soho Home.
Very efficient and great support from Sophie. We had several orders for pick up outside EU - she handled everything with great care and extremely fast! Great to work with her.
As an Interior Designer, I deal with a lot of furniture designers and suppliers and the difference between the good and the poor is not only the quality of their products, but more importantly the quality of their customer care particularly when there is an issue. Sophie was invaluable during a recent project and continues to help and support every aspect of our work together. Looking forward to working with her again.
I received a double order from Soho Home (2 each of the same 2 items) complicated by the fact one came direct from an outside supplier. My contact with Sophie from Soho Home was a reminder that there are still places who believe in customer service. She arranged for the extra orders to be picked up - which involved 2 separate couriers - at my convenience. The refunds followed as returns were confirmed. As an experience that began from an inadvertent mistake, it was as good as it could be and Sophie's diligence, professionalism and engaging manner mean that Soho Home retains a customer!
The measuring service was initially a disaster as Soho home's partner Duo sent a guy who admitted he'd never done this before and couldn't tell us whether the furniture would fit or not. However Georgia was very helpful in rearranging for someone more experienced to revisit and then when our items went on sale after we had ordered them she kindly arranged for us to be refunded the difference.