Ana Romo
Great experience
Great experience, Ed was brilliant, gave me all the info I needed before the purchase and kept me up to date on the progress of the order. The bike was delivered and on time and all set up. Five stars.
Great experience, Ed was brilliant, gave me all the info I needed before the purchase and kept me up to date on the progress of the order. The bike was delivered and on time and all set up. Five stars.
I bought a bike a year ago. I wrote a review on Trustpilot in October 2023, because I was so unhappy with the bike. After discussing with one of the people in Sona, I deleted the review. They said they were a local Irish business to whom every review matters. I'm a local Irish worker and my bike matters to get me around the place. The experience I've had with Sona Bikes, and the bike I purchased was awful. Truly awful. In the year since I have bought the bike... The front brake has completely failed, and seized nearly leading to an accident. The bike crank has come off, injuring my leg. The bike lock has seized in cold weather. The chain has come off the bike almost anytime I try to change gear under load. Once nearly resulting in injury. When I spoke to the company about it they asked me to send the photos of the front brake. I don't perform free labor so I didn't. The only positive from this experience is the knowledge that I will never fall for a "bike-to-work" package scheme again. Ian
Great company to order from, very efficient transaction process when ordering a bike through the Bike To Work Scheme. The bike received is stunning, superb quality and comes with a huge selection of accessories. Every cyclist's dream. Would highly recommend as a provider!
Perfect service! and great!
Bought a bike back in October of 2022 and meant to review after I'd had it a while - no issues, great bike and service and good follow up afterservice after a couple of months to iron out a couple of minor bedding in things. Would recommend.
Good quality, fast delivery .
Very easy to deal with and responded to all my emails in a prompt manner.
Great customer support and flexibility. There were some troubles with my bike and I could borrow one until the problems were fixed. So far; very happy with the Sona bike! Tim & team; keep up the good work
Great bike and great communication throughout the process. Would recommend.
Great communication throughout purchase, delivered promptly and got a nice discount also.
They where very helpful and direct to deal with and im very happy with my purchase and service
Very easy to use, all done online
Dealt with Tim, faultless.. Missed two items from my order, Tim had it sorted immediately no issues! ! So helpful throughout would absolutely recommend to a friend!
I got a Sona Strada RS Road Bike to Work Package, the bike is great and the team was also very helpful and answered my queries very quickly via email.
Great Service, They explained the Bike to Work Scheme clearly and when I ordered Tim and the guys kept me fully up to date at all time, also the bike is awesome 😉 Theers Guys
My bike was not ready for collection when I arrived (the order had gone to the wrong shop). The guys took my work address and dropped it off to me within the hour. very helpful and friendly staff, great service.
Bad expérience at shop The bike is not the same Color than the website The bike is not correctly assembled
Very easy to do and navigate and friendly staff
Back break is not working after 3 week of purchase and I met with an accident due to that. I need some help in fixing this. It just 3 week and bike is not working. Please get back to me on the same
Great service, picked bike online and it was delivered a few days after payment. Bike is great, lightweight but sturdy.. will use again Gary F