Graham
Lousy Customer Service
Although this company's products are very good, its customer service is non-existent. I placed an order for a number of items, including what is listed as Chorizo on their website. Instead I received Longaniza. Now I know that chorizo and longaniza are similar. But they are not the same. Had I known I would receive longaniza instead of the chorizo I wanted, I would not have ordered it. Furthermore the weight of the chorizo/longaniza plus one other item was considerably lower (15% & 10%) than that advertised. When I politely raised my concerns with the company saying I was not entirely satisfied, I received no response. I then tried in Spanish. Still no response. Had they bothered to reply and apologise, perhaps offering a small discount on my next order, I would have been happy. But since they had neither the decency nor courtesy to reply, I made a claim through PayPal. They found in my favour and I received a refund for the two items in question. Needless to say I will not be doing business with these people again. There are plenty of other good and reliable purveyors of jamón and embutidos who care about their clientele. ¡Adiós Spainiberico!
