Gaye

Trustpilot

Master craft jeweller and exquisite designs

I’ve known Stephen Einhorn and his stunningly eclectic jewellery for over 20 years as I bought a couple of his signature designs in the early years. I returned to replace a silver choker necklace that was stolen because my grandmother bequeathed me a little something, so I headed off there straight away and had it on for the theatre that night. Stephen Einhorn is a master craft jeweller and the attention to detail, design and service form Lorenzo is 2nd to none. I’m going to have a special roommate me, and then we have my grandmother as I know that will last forever. Timeless designs

Christoph Jung

Trustpilot

Great Quality and out if this world Customer Care

I already have a few pieces from Stephen Einhorn and I can only recommend this independent business to anyone who thinks about jewellery. Not only the quality is outstanding but also the whole experience. The personal attention, fastest responding times and the support and service level is from another planet. I cannot thank the company but especially Lorenzo enough for their products and the great support.

Mr Simon Spendlowe

Trustpilot

Pure Excellence!

I cannot commend Stephen, Jane and their remarkable team enough! I have bought a few items over the past few years. The quality and designs are second to none. All members of the team demonstrate passion, courtesy, and commitment. Stephen is evidently truly gifted in what he offers and produces. Nothing is ever too much trouble. I often verbally promote this firm, with every confidence. Thank you to you all!

Oliver

Trustpilot

Not my natural habitat a jewellery shop...

Not my natural habitat a jewellery shop but I hoped for something special for my 50th birthday. I needn't have worried, Ivett was a brilliant host and ambassador, both in store and via email, making the whole process a really enjoyable experience. As for the arrowhead bangle, beautiful, stunning, absolutely crafted as a work of art by clearly the most skilled of people. It feels like a really honest piece of jewellery that could have been made a century ago, it is simply nothing like the very expensive mass produced "products" from some of the famous brands that are punched out by production line machines. I would whole heartedly recommend Stephen Einhorn to anyone who'll listen!

Ellie

Trustpilot

I absolutely love this shop

I absolutely love this shop! I have two beautiful pieces from here, a charm bracelet and one the skull rings and I love them both! The charms on my bracelet are amazingly detailed and the ring has a beautiful weight to it. I’m already picking out my next piece

Consumer

Trustpilot

absolute joy to wear

As always ... beautifully designed, handmade jewellery that is an absolute joy to wear. I have recently made a couple of purchases as gifts for family members which have been received with very much excitement and appreciation! Thanks for your originality and creativity and for the excellent service consistently provided.

Rachel Wells

Trustpilot

Always a joy!

I can't tell you how much joy your beautiful jewellery brings! We recently bought one of the rings from your amazing skull collection for my daughter's 25th birthday - she is so delighted! As ever, your attention to detail, both in the jewellery itself and in your customer service is second to none. I'm already looking forward to the next time!

DEBORAH ALLEN

Trustpilot

Memories are made of this!

Every time I wear my beautiful pearl pendant in white gold and matching earrings, I am complimented on them. I treasure my collection from Stephen Einhorn and would be devastated if I ever lost anything. Such a brilliant family business - thank you!

James

Trustpilot

Truly poor customer service

Truly poor customer service As someone one who has purchased jewellery both from the Islington Store and prior to that at Kensington indoor market, it saddens me to write this review. I purchased a ring for my 50th birthday, on reflection at the time I was handled by a very nice but novice assistant. The ring was a tad big and I lost in within 2 weeks. I hold no blame for the shop for this. I called up and was advised that I should have the finger re-measured - no appointment necessary. I arrived on a Saturday and was not allowed in the shop as I had no appointment. I wrote and was offered due to the experience a 10% discount. Today I visited (and as the tube failed had to pay for a cab) - again my problem. I had my finger measured and ordered the ring - this shop offers 15% discount to Health workers and other service individuals. I was told this was suspended as they were participating in an Amex discount. I some how ended up paying full price, I've checked my Amex card (no discount). Equally after paying I was told the order wold take 6 weeks (the website says 11-22 days - and this was not a complex bespoke item). I have to say I've reflected called and cancelled my order. Two waisted trips, time and cost and I now really question the values of this organisation which . The sales team clearly does not value me as a customer and the they appear not to follow the values promoted on the website. Truly disappointed.

Elizabeth

Trustpilot

Received a bracelet a few years ago as…

Received a bracelet a few years ago as a Christmas present, got too big for me, got in touch with Stephen EInhorn Jane was very helpful ☺️ I sent the bracelet back to them, they took 5 links out even cleaned it up for me. Just received it back today and it is perfect again ☺️ I can now wear it again. Very helpful and very quick to get it back to me. Would highly recommend. Thank you once again.

Rachel Wilson

Trustpilot

Absolutely impeccable service

Absolutely impeccable service. My boyfriends bracelet arrived promptly and was beautifully presented. The bracelet is just stunning and my boyfriend absolutely loves it! Thank you so much could not be happier.

Richard Ellis

Trustpilot

Wow very good service

Wow, what a great time to buy. Sadly their shop where we bought our first rings tougher is temporarily closed, but their online service was very quick. Ring ordered, engraved and arrived next day! Great choice and good quality. We have had the first rings we bought in their shop for more than a decade and remain very happy with them. Very impressed with the rapid service.

Steve Ellam

Trustpilot

Thank you

Thank you so much

Joanne Smith

Trustpilot

Really pleased with the single skull…

Really pleased with the single skull earring that was made for my husband. He wanted something really special and unique. We were also pleased with the service we received and would highly recommend them to anyone who is looking for an extra special piece of jewellery. Very happy customer

LINDA RUSK

Trustpilot

Perfect!

I loved the look of the ring online and even more when it arrived. I chose the slim liquid silver for my wedding ring. It arrived promptly and beautifully wrapped. The ring was in a small box wrapped inside tissue paper which was waxed sealed and inside a bag tied with ribbons. And there was a personalized thank you card. The ring wasn't expensive and receiving it packaged like that made it a wonderful purchase. Just perfect! Thank you x

Dan Brown

Trustpilot

The beauty of their jewellery is…

The beauty of their jewellery is matched by first class customer service. I have shopped both online and visited the shop in Islington, which is highly recommended if you are in London. If you are considering a piece from Stephen Einhorn go for it - you won't be disappointed 😊

Lee T

Trustpilot

Customer service.

Over the phone customer and e mail service was excellent when ordering a ring. Very reassuring in a world where it now hardly exists.

Princie Francis

Trustpilot

Amazing jewellery

Amazing jewellery, great service. Spent a long time looking, found the perfect ring here. Staff are helpful and will do everything to make sure your gift is perfect. Many thx to the guys in the London store 🙂

Ronan Gelling

Trustpilot

Customer Service backs up Exceptional Quality

I have bought several items over the past couple of years and the customer experience has been a pleasure and the items purchased are top quality and expertly made.

Emily Opie

Trustpilot

Great service and final product.

Great service and final product. Thank you to Lisa for helping us choose our Engagement Ring. Lisa and the team went above and beyond to make sure we had seen all the options before we decided on the ring we wanted. We love it! Will be back for the Wedding rings soon!