Caroline Probet
Lovely Quality bed
Easy to use website, bed arrived really quickly & well packaged. Good quality & well made. Relatively easy to put together. Would definitely order again
Easy to use website, bed arrived really quickly & well packaged. Good quality & well made. Relatively easy to put together. Would definitely order again
Delivery on time, very pleased excellent product and highly recommended
Ordered two items of bedroom furniture. The order process was easy, the items were available immediately and delivered on time. They also seem to be of good quality. The big let-down was the delivery company they use - Furdeco. I've written a 1* review of this company but briefly, they were incompetent, rude and damaged not only the chest of drawers, but a wall and windowsill. On top of that they lied and said the item damage had occurred 'at the factory'. I requested and received a partial refund rather than swap the damaged item. I accepted the amount suggested even though it won't cover getting someone else in to do the work, as I don't have time for back and forth. A replacement was an option of course but I didn't want the hassle, involving as it would moving existing furniture and waiting in for half a day, especially as it would be delivered by the same company, because who's to say they wouldn't damage the new one too? I would have been happy to use the Oak Bed Store again for future purchases I have planned, but only if there had been the option of selecting an alternative delivery company. I did ask if this would be possible but received no reply. For that reason, rather than the quality of the products, I will not use this company again, at least not until they can contract a professional company to make delivery.
Always get a good price when I buy here. The furniture and customer service is exceptional. Will always shop here in the future
The super king Mayfair oak sleigh bed has exceeded my expectations. It was easy to assemble & is really solid. The 1500 pocket sprung mattress from Edwin & Taylor is really comfortable. The 2 Mayfair bed side tables are beautifully crafted and go wonderfully with the bed.
Lovely on the phone and very pleased with the bed, it’s great value.
Love the bed. Good quality. Efficient delivery and good communication.
excellent customer service,responded straight away to emails and phone calls ..had a problem with the mattress and side rail but replacements were offered without quibble,would definately recommend
The ordering process was straightforward and promptly acknowledged, I received timely notice of when the delivery would take place (well within the promised time frame) and the company chosen for the transportation of the items was excellent.
Great Product, great service, even gave 1 spare of each component, well impressed.
Good quality bed and quick delivery.
I had a very good experience with The Oak Bed Store. Their customer service is great. Deserves six stars.
Georgie at the office was so helpful, very quick to respond to questions and sorted delivery out when it went wrong. Really responsive. Bed was easy to build, instructions good....so far, so good.
Great Service they were so very helpful. It was like dealing with a proper company in the 'Good Old Days' when company staff wanted to help and, of course, your custom.
The bed and mattress which I bought were of good quality. Unfortunately the customer service didn't provide full information. ...if you don't push ,you won't be informed. So fourth stars just for quality of purchase.
Easy to order on line, delivery on time and packages placed in room. Easy to assemble looks great. It would be helpful to indicate which box the assembly instructions are located.
Excellent quality bed frame , delivered on time and in perfect condition. Great communication throughout and samples service prior to ordering
A really satisfying process buying the bed from the Oak Bed Store from start to finish, including the delivery. I had an issue with a part, spoke with the store, received a replacement really quickly. Very pleased with the bed and the quality of the service provided.
Very good quality bed; you can feel the weight of the wood; solid. Easy to assemble, great delivery; well done and thank you.
I would recommend oak bed store, the two girls in the office were fantastic, from my initial enquiry, right up until delivery. There was an issue with colour differences and they were straight on it, before it was even delivered! A great company, and really happy with the products received. Would use again.