I ordered a pen for my daughter’s graduation had it engraved and selected the left hand option. When I received it it was right handed. I queried this but they said this pen wasn’t available in a left hand option and said that it clearly states that in the description. I had confirmation email of the purchase stating that I had selected left handed but when I went back to the website the option to choose left or right handed had been removed. A note saying left handed not available for this pen had since been added. I challenged them on this but they said it had always been there, how could I have selected left handed before if this wasn’t an option. In my opinion they took the order, realised at the point of engraving that it wouldn’t work left handed and updated their website as a result. The company did not contact me to inform me of this before sending the item. They refused to accept a return of this item. I had to go to my credit card company to get the money back. Would not recommend this company due to the underhand nature of this sale.
Good service, delivered promptly
The pen I bought was delivered quickly and was of excellent quality and very good value. It made the perfect gift for my grandson's 21st.
Very quick service. The item arrived in good time and the price was good. It was a present for a boss where I work and he said he liked the quality of the item.
PROMPT SERVICE ; EXCELLENT QUALITY OF PRODUCT
I’m also not impressed and worried. I placed an order for over $220 on May 2nd, I sent 2 emails, called them numerous times leaving massages and nothing, no emails from them, no confirmations, just the invoice of the order on their website. Dead end. I have a bad feeling about this company and I’m in shock that they have such a high review record. If this is a scam (looks like) is quite sophisticated. Most likely I will have to call the bank and try to reverse the payment. Be aware… Surprise, surprise….miracles happen … The day after I put my concerning comment unexpectedly I received the package. I’m giving them 4 stars instead of 5,for not being compatible to today’s norms of e-comerce retail business. No confirmation email, no answering to emails, even From their own website or to voicemail massages, no tracking number… hey guys, Raise your bar to generally accepted standards. At least to a minimum. I was a bit worried. With that said, good luck and in the future maybe I will use your service without worrying about the final anymore. I just now know how you work.
Good website with useful data about the refills. Makes it easy to find the right size.
Easy ordering & quick delivery. The only reason I didn’t give 5 stars is because I would’ve preferred the personalisation to be on the barrel of the pen (as the one I have from Cross) & not the cap. It wasn’t made clear that there was a choice. As the pen is now personalised I can’t return it.
Good quality and arrived on tume
Prompt delivery. Perfect product. Thank you.
I wanted a quality pen for a graduation gift. I found a great choice of top brands and received my order in quick time, safely packed.
Quality products delivered efficiently.
I looked up the company on line and I was able to find what I wanted straight away. I ordered it and it arrived within a few days. Very satisfied and also very impressed
Great products at a reasonable price, quick delivery
The pen I bought was very reasonably priced, the product is robust, and elegant, exactly what I wanted to replace my old fountain pen.
The pens I wanted, sold individually and for a sensible price. All seem to work ok. [They arrived 5 days late, but that is the fault of Royal Mail.]
Excellent price. Excellent delivery timescales.
I am unable to review my purchase as I have not yet received it. As far as your quality of service goes I have heard nothing in respect of my order and received no indication as to when it will be delivered. Not impressed I'm afraid.
Had the pen I wanted. Good fast service too.
Good service, and a good pen to buy.