customer

Trustpilot

Incorrect goods received, poor customer service as a result

I ordered a pen for my daughter’s graduation had it engraved and selected the left hand option. When I received it it was right handed. I queried this but they said this pen wasn’t available in a left hand option and said that it clearly states that in the description. I had confirmation email of the purchase stating that I had selected left handed but when I went back to the website the option to choose left or right handed had been removed. A note saying left handed not available for this pen had since been added. I challenged them on this but they said it had always been there, how could I have selected left handed before if this wasn’t an option. In my opinion they took the order, realised at the point of engraving that it wouldn’t work left handed and updated their website as a result. The company did not contact me to inform me of this before sending the item. They refused to accept a return of this item. I had to go to my credit card company to get the money back. Would not recommend this company due to the underhand nature of this sale.

Robert Williams

Trustpilot

Good service

Good service, delivered promptly

Mrs E Shuker

Trustpilot

The pen I bought was delivered quickly…

The pen I bought was delivered quickly and was of excellent quality and very good value. It made the perfect gift for my grandson's 21st.

Caroline Allen

Trustpilot

Very quick service

Very quick service. The item arrived in good time and the price was good. It was a present for a boss where I work and he said he liked the quality of the item.

Rowland Davies

Trustpilot

FIRST RATE PERFORMANCE

PROMPT SERVICE ; EXCELLENT QUALITY OF PRODUCT

Jerzy Dawidowicz

Trustpilot

I’m also not impressed and worried …surprise-miracle

I’m also not impressed and worried. I placed an order for over $220 on May 2nd, I sent 2 emails, called them numerous times leaving massages and nothing, no emails from them, no confirmations, just the invoice of the order on their website. Dead end. I have a bad feeling about this company and I’m in shock that they have such a high review record. If this is a scam (looks like) is quite sophisticated. Most likely I will have to call the bank and try to reverse the payment. Be aware… Surprise, surprise….miracles happen … The day after I put my concerning comment unexpectedly I received the package. I’m giving them 4 stars instead of 5,for not being compatible to today’s norms of e-comerce retail business. No confirmation email, no answering to emails, even From their own website or to voicemail massages, no tracking number… hey guys, Raise your bar to generally accepted standards. At least to a minimum. I was a bit worried. With that said, good luck and in the future maybe I will use your service without worrying about the final anymore. I just now know how you work.

Simon

Trustpilot

Easy to use

Good website with useful data about the refills. Makes it easy to find the right size.

Kevin Peckham

Trustpilot

Check re personalisation.

Easy ordering & quick delivery. The only reason I didn’t give 5 stars is because I would’ve preferred the personalisation to be on the barrel of the pen (as the one I have from Cross) & not the cap. It wasn’t made clear that there was a choice. As the pen is now personalised I can’t return it.

Julian Goulder

Trustpilot

Pen refillsGood quality and arrived on tume

Good quality and arrived on tume

Colin Hall

Trustpilot

Prompt delivery

Prompt delivery. Perfect product. Thank you.

BARRY

Trustpilot

Quality pens, prompt delivery.

I wanted a quality pen for a graduation gift. I found a great choice of top brands and received my order in quick time, safely packed.

Graham

Trustpilot

Quality products delivered efficiently.

Quality products delivered efficiently.

mollie dunning

Trustpilot

I looked up the company on line and I…

I looked up the company on line and I was able to find what I wanted straight away. I ordered it and it arrived within a few days. Very satisfied and also very impressed

G Dunlop

Trustpilot

Great products at a reasonable price

Great products at a reasonable price, quick delivery

Ian

Trustpilot

reasonably priced good value

The pen I bought was very reasonably priced, the product is robust, and elegant, exactly what I wanted to replace my old fountain pen.

John

Trustpilot

The pens I wanted

The pens I wanted, sold individually and for a sensible price. All seem to work ok. [They arrived 5 days late, but that is the fault of Royal Mail.]

mike sutherland

Trustpilot

Excellent price

Excellent price. Excellent delivery timescales.

HarryS

Trustpilot

Not impressed!…

I am unable to review my purchase as I have not yet received it. As far as your quality of service goes I have heard nothing in respect of my order and received no indication as to when it will be delivered. Not impressed I'm afraid.

John Robson

Trustpilot

Had the pen I wanted

Had the pen I wanted. Good fast service too.

Customer

Trustpilot

Good service

Good service, and a good pen to buy.