Dave Burkimsher

Trustpilot

Lovely looking watch, quick fix required

My partner bought me a watch as an anniversary present. I only wore it for special occasions. One evening walking home from Brian Cox (the astronomist not the actor) I heard a noise and looking back realised my watch had fallen off with a narrow pin slipping out at the clasp. I got back in touch with the company who after some requests for photos then sent me a QR code to send it back, fixed it and sent it back. I do love how the watch looks and happy with getting it back fixed. A star lost for the initial strap issue.

Megan Visser

Trustpilot

The watch broke while my partner was…

The watch broke while my partner was sweeping less than 3 months after purchase and after less than 2 months of wear! When I emailed the best I was offered was a 40% discount on a new purchase! Why would I make an additional purchase after the first one breaking so easily? And sad that they cannot back their manufacturing of products by having a warranty to cover this.

Denise

Trustpilot

Good product and great value

Good product and great value

Emily Moxon

Trustpilot

Great customer service and the product…

Great customer service and the product is beautiful

Steve

Trustpilot

Great product and service

Great product and service, my son loves the watch. The pin remover pin was bent when product arrived, Richard sent a replacement which was received within 48 hours.

William Wilkinson

Trustpilot

It was a little tricky removing links…

It was a little tricky removing links but the video was good and the right tool provided. My husband likes it very much especially the sustainability and the Redwood. It seems very comfortable.

Richard

Trustpilot

Very happy with my order and watch

Very happy with my order and watch, 5 star all around for ther service and quality of the watch.

Yvonne Lang

Trustpilot

Lovely watch

The watch is beautiful and arrived quickly. Star lost because the instructional video on altering the strap could be improved.

Jane Lane

Trustpilot

What a beautifully crafted watch

What a beautifully crafted watch! Such an innovative idea to make these sustainably but with no compromise on style or function.

Janis Ramage

Trustpilot

Bought this as a gift and was very…

Bought this as a gift and was very impressed by its look and also the advice available to alter strap! Looks great!!

Sofia

Trustpilot

Sustainable Watch Company

I recently purchased a watch from Sustainable Watch Company and I must say, it exceeded my expectations. Made by a small company, with core values of sustainability and that on top of that goes above and beyond to address your doubts and concerns, having exceptional customer support. The watch itself is a piece of art, absolutly stunning! Highly recommend it, 10 stars out of 5!!!

susan wigley

Trustpilot

Beautiful craftsmanship.

Beautiful craftsmanship.

Matt Hoss

Trustpilot

Great watch

Great watch, great company, really quality!

John Howes ORDER ID

Trustpilot

Lovely Watch

Lovely Watch. Great service.

Gavin

Trustpilot

Another great purchase Really great design

Really great design, workman ship of the watch. Really pleased with the watch. Excellent customer care and service. This is the 3rd watch I have purchased and they have all been quality items. People are so very impressed with the watches.

kj soppett-moss

Trustpilot

Excellent service

Purchased a watch earlier this year with no issues about ordering or delivery. Beautiful watch but a fault occurred with the strap over Christmas. Decided to email company, not expecting a reply until the new year, but Richard the company founder got back to me straight away and sorted the issue by means of a replacement. Excellent company ethos with superb customer service. Very impressive all round.

Alexandra

Trustpilot

Incredible quality

I got one of the watches for my partner for Christmas and he loves it, they’re beautiful watches and very well made. The customer service is also great, the team was very helpful.

Bernadette Bott

Trustpilot

Great product

Easy to order Quick delivery Bought as a present and they love it. Needed to remove links and found no problem.

Colin Pirie

Trustpilot

Poor Customer Service

Did not deliver ordered item on communicated date, frequent emails elicited “be patient” replies and quoting of the company returns policy. Eventually after over two weeks of no delivery and several emails, finally obtained a refund. Would not recommend.

Jake Urry

Trustpilot

Best watch company going

The Watches themselves are made to a very high quality and look absolutely amazing, On top of that I have had a couple queries regarding the watches and had extremely fast and helpful replies from Richard the founder and have ended up buying another one due to the 5 star service I highly recommend this company and the watches best decision I made