AVOID AT ALL COSTS! I ordered an Iphone from this supplier in October, it arrived when I was abroad and I was unable to open it immediately. When I did open it there was a fault on the phone and it kept restarting. I contacted Ioutlet and was requested to return the phone for repairs as it was outside their refund period. I did this and received the phone back with the same issue, I have once again returned the device requesting a refund, this was in march, they stopped contacting me and now have the phone and the money. They are still refusing to provide a refund despite providing faulty parts.
The whole service
Phone arrived in a better condition than expected, couldn’t have been more happier.
Phone in excellent condition and as described, delivered promptly and well packaged.
Great advice and customer service. Very good technical people - v happy with new iPad which replaced a damaged one - totally recommend.
Used to be a good company, but my latest experience has been terrible. Purchased a phone via ebay and used their 20% discount code. Phone was faulty on arrival. I rang the ioutlet and was told not to return via Ebay otherwise they would issue and refund, i wanted an exchange or repair and stated so on the return form. On receiving the phone they issued a refund (minus postage). I explained that i did not want a refund and due to them had waisted the ebay 20% discount (£66). Aaisha then claimed my form had stated i want a refund, which is not true. I then asked her to show me the form,"oh we have thrown it away", wow amazing customer support. Also they have not refunded my £8.95 postage as promised. If i wanted a refund i could have simply returned it via Ebay with no postage cost to me. Avoid this company and if you do need to return an item only do so via Ebay (not as described).
Good price for repair and friendly service by Holly Many thanks
They provide prompt service and the iPad was exactly as described. This is the second time I have bought from them and I would not hesitate to recommend them
Great service with quality products and reliable customer service.
Just upgraded to the 14 Pro Max A, we went to the store up in Estover, Jack was great and very helpful Checking the stock for alternative colours me and my partner both got new phones and are both very pleased and want a say a huge thanks to Jack!!
The watch arrived quickly excellent t condition a d customer service .
Product as described, great value for money
Used iOutlet lots for iphone purchases and repairs and always found very quick, friendly and good value
I have bought few iPhones and one rescently. I am always very happy with the perchases.very good service and good products.
Always excellent advice, price and customer service. Highly recommend
Item was perfect once delivered, but a little slow on shipping.
I have just upgraded my iPhone and ordered a A+Pristine phone this is exactly what arrived I then took my old phone to the Plympton beach where Oli was excellent in dealing with the trade in he is very friendly helpful and professional in dealing with clients Would recommend
I ordered from the website which was clearly laid out and easy to follow.
The order process was easy and I soon received notice of despatch. Unfortunately I had a couple of problems before receiving the phone. Firstly, the delivery information remained stuck on a Post Office message saying they were awaiting the package for several days with no progress showing. Secondly, I decided to call to see what the problem was but was unable to make contact via phone with the number just not ringing, seemingly going to a dead line. I then resorted to email and, fortunately, quickly received a response saying that the iPhone SE you were going to send had failed your quality checks and you were going to have to locate another. Fortunately, a suitable replacement was found and the product was shipped and I received it the following day. An email message about the delay would have been helpful, but the conclusion is that I received the phone a couple of days later than expected and it is immaculate and in perfect working order. So all's well that ends well!
Arrived on time. Perceived problem/fault accepted and addressed even though it was our fault. Easy to contact and talk to. If only they did PCs as well.