Jane Wooderson
Lack of customer value and poor customer service
Poor customer service. I was a new customer, ordering £90 of products, and before ordering there was a pop up window offering a free gift. The code was supposed to be emailed. I waited, and waited, and waited....it did not arrive, but as one of the items regularly goes out of stock I ordered, and thought "as its the weekend, I will contact customer services on Monday", fully expecting them to do the decent thing and send on the item. To my absolute shock, they refused, saying they could not "amend thee order". I pointed out no amendment was needed, they jyst needecto send me the promised gift. They again refused, but made the "gesture of goodwill" of sending a code for the item that I could use if I made another order of over £40. Flabbergasted I contacted them again, saying "so what you are saying is that despite spending £90, you won't provide the gift unless I spend another £40? Please confirm if that is correct, as if it is I shall return the whole order, and will never order again.i am amazed at your lack of valuing a new customer". They confirmed it was the case, so as a matter of principle I have returned the order. I shall stick with Beauty Pie and Look Fantastic, who are both amazing companies and demonstrate commitment to customer satisfaction. I will NEVER become a Trinny London customer purely based on their lack of integrity and value, and i would strongly encourage others to avoid them. I found their response shocking to be honest...to ensure this is actually published I here is my order number to show it is a genuine review : BE2A-8ED5-6A84-0001
