Janie Thraves

Trustpilot

Wow just wow. I have never slept a wink on a plane…

I have never slept a wink on a plane before until now! I bought this for a long haul to South Africa in September, as I'm fed up with long flights with zero sleep. I went to Turkey a couple of weeks ago and thought I'd give it a test drive. Well....I didn't even get to hear the captain welcome me aboard, no safety instructions, probably not a good thing haha but I woke up in the air, not even knowing I'd taken off!! 2 hours of solid sleep, AMAZING!! Thank you so much for this game changer.

Ann Snakenberg

Trustpilot

I had to return an item and you made…

I had to return an item and you made the process so easy and stress less. I appreciate your effortless return policy. Mahalo.

BETSBORDO

Trustpilot

Mitigée

Reçu juste à temps, çà c’est super. Poche de transport nickel, ne tiens pas beaucoup de place. Par contre je suis mitigée car si le dispositif empêche bien la tête de tomber sur le côté, rien pour éviter l’extension en arrière, et il tient chaud car serré pour le maintien. Du coup je le trouve très cher car moyennement satisfaite

Maliha Shorab

Trustpilot

Pain in the neck

The whole point of investing in this product was to have pain free comfort sleeping on an airplane. I had more pain than not having a pillow. It also doesn't provide comfort when wearing ear buds. Waste of money!

Hannah

Trustpilot

Ok but not great

I bought it ahead of a long-haul flight hoping I’d get some sleep. It was… ok. Better than U-shaped pillows but not the holy grail I was hoping for. My head still didn’t feel that supported. I napped a bit and when I woke up, my neck still hurt, just less than usual. For the price, I don’t think it’s worth it.

David

Trustpilot

Great product quick delivery

Great product quick delivery

Zoe

Trustpilot

Great pillow

Great pillow, bf and I both found it really useful and comfortable. Carry bag also handy.

Margaret Bateman

Trustpilot

A sleeping daughter-in-law

TRTL was bought for my daughter-in-law, so I can only repeat what she told me - that she slept for 90 minutes on an easy chair the first time she tried it out! I dare say she was weary, being a very busy person, but her comment must mean a lot.

alicia

Trustpilot

I got the cooling one for my husband…

I got the cooling one for my husband and the adjustable one for me. I did not need to adjust mine at all but that is ok because at least it is there if I need to. I could have saved a few dollars though. I can't say it is completely comfortable but I did sleep for the first time ever on a plane using it. The cooling one is soft and we want to love it, but it does not stay. It slides constantly to where we can't use it. So disappointing because it is nicely made.

najla drooby

Trustpilot

Not comfortable

Not comfortable. Shaped for a man’s body. Did better without it

JANE ANNAKIN

Trustpilot

Could never sleep on a plane until now!!

I have never been able to sleep on a plane until I bought this. It is amazing! Bought for a flight to Barbados and slept for 6 hours solid! I wasn’t expecting much and took a gamble with it being much dearer than the others that are available but WOW! If you can’t sleep on long journeys this is definitely for you! Go out and buy one!!

Shari A.

Trustpilot

Couldn’t have survived the red eye…

Couldn’t have survived the red eye flight without the Trtl! Highly recommend!! Actually went into a deep sleep and dreamt!

Georgiana Carr

Trustpilot

I purchased a travel pillow

I purchased a travel pillow. The picture on the instructions shows two narrow bands to wrap around, but the product only has one broad band. Haven’t been able to make it real comfortable yet, but will keep on trying.

Haley

Trustpilot

disappointing gift.

The item was expensive for what it is, felt wrapped around plastic. I would rather spend $10 on the item than get a “free” gift with it. I also paid for the fastest shipping method and it still took nearly a week to ship.

LILY

Trustpilot

Used my Trtl for the first time on a…

Used my Trtl for the first time on a 12 hour flight. I did manage to fall asleep for a while as my head felt supported - but I later found my neck was really stiff and painful and still is 3 days later. Now this may not be the fault of the trtl but I’d be reluctant to use it again because of this. I’d be interested if others have had this experience?

Customer

Trustpilot

Ordered on 13 March but item has not…

Ordered on 13 March but item has not been received and the company appears to ignore all email and does not answer their phone. Update: 26 March now received a response to a more direct email and they are promising to send a replacement item.

Felipe Amarante

Trustpilot

Order Unfulfilled

I bought a pillow in EU store and they simply didn't send it. Customer support was responsive until I ask for a refund.. now it's not responding

Daria Osman

Trustpilot

Returns

I have purchased a travel pillow for my son, he is 9 and the product was too big for him, regardless of how much we have tried it. Upon completing the contact form I was advised that the cost of the return sits with me the customer! VERY dissapointing given the extraordinary high cost of this item (ultimatlly it is bit of plastic and fabric) I also need to ensure I send it tracked which makes it very expensive. Typicaly none of the adverts state that! so be careful when you order. I certainly wont be ordering again, and warning friends and family about this.

Francesca

Trustpilot

Gave me terrible neck pain!

These pillows are so uncomfortable, I got terrible neck pain from them. We ended ip having to buy different pillows half way through our trip. For 11 flights and all the good reviews I thought they’d be great but they were the worst I’ve ever used. Their website advertises a ‘90 day money back guarantee’ but we filled out the return form as soon as we were back and have heard nothing . Such a waste of money! Update : Trtl allowed us to send them back even though used - as long as we covered postage - for a full refund. I am satisfied with this result.

Imogen Cheney

Trustpilot

The pillow came and was extremely…

The pillow came and was extremely uncomfortable. It is fine sitting up but realistically you will be sitting in a plane or train seat, when you lean against something the pillow becomes extremely uncomfortable. Furthermore, there are no free returns in Europe meaning you have to organise this yourself. I paid €12 to send the pillow back to Amsterdam from Germany. None of this will be refunded. I think it’s outrageous that you can charge €45 for a pillow and not offer free returns. I am yet to have the money refunded - hopefully that works but we’ll see…