I had an issue with my exchange that was my fault I think I forgot to add the paperwork in. I popped my query through Facebook and was in contact with Jaedon. Very fast, professional and polite responses and couldn't do more to help. Amazing service.
I've never purchased anything on this website- I wanted an item for a friend that was out of stock in 2021 and requested to be notified on them restocking. Other than that I've had no interaction with them yet they've decided to start spamming my email. I've requested to unsubscribe and am still getting spammed so don't recommend interacting with this company at all unless you're ok with email spam.
I have used this company a few times in the past and they are always quick to deliver, but this was the first time I had to put their customer service to the test. I ordered a jumper which was too big (my fault for not checking the sizing). I sent it back asking for an exchange. It was sent at lunchtime on Thursday and by Friday early afternoon I received an email saying they had processed my return and dispatched my replacement. That’s super fast! Thank you for your great service!
Recently bought a Scream Movie Poster t-shirt and, although I love the shirt, the print has started to come off quite a lot after just one low temperature wash. Really disappointed as I love the t-shirt, I've not had any issues with any other clothing I've bought from here. UPDATE: 3 days later and I have a brand new replacement shirt, really good service, thank you
Brought a few t-shirts from Truffle Shuffle. Cannot fault the delivery, very speedy! My only gripe is the print on the t-shirts are not great, one especially I should point out is the George Michael t-shirt - utterly appauling, his eyes are all skew-wiff making him look crossed eyed! Not impressed at all, looks awful. And now I have the pleasure in paying to send it back to Truffle Shuffle! even though it's not fit for purpose.
I have spent a small fortune on truffleshuffle and have had zero issues. Until now. Unfortunately they use Amazon to deliver and we all know how brilliant they are (sarcasm) My order showed delivered but the pic was not of my door or any door I could discern. I emailing politely asking if they could help.A member of staff I’m not allowed to name answered and it all went wrong. The tone of the email was “your lying” said person helpfully offered to write me a letter to take to the police. Just a heads up but the police don’t care and given this person struggled with basic English in his curt accusatory email to myself I doubt he could be much assistance. The email was horrible and rest assured you won’t have to deal with me again as I won’t use your site again. Maybe instead of accusing customers of theft you should use couriers that actually deliver. I would love to tell you where you can place every single item you sell but I’m not as rude as the staff you employ. The picture I sent “wasn’t of my delivery” you’re correct it was someone else’s house! Wow even the response to this is rude! Plenty other places to buy from I’d avoid this lot, the truth is a strange concept for them
I love the bag! Quick delivery and service very impressed! 2nd bag I have brought! Definitely will buy again!!
Ordered a tshirt 17/01/2024 well in time for Valentine's. The tshirt was £19.99, delivery was £17.99 which was expensive but I was happy to proceed until the courier got back to advise me that I would have to pay an additional €14. I thought this was too much taxes, so I got on to them. It took them until the 13th of February to say they had made a mistake it should be €21, 6 being taxes, 15 being an admin fee. I raised these exorbitant fees with Truffle shuffle and they said that that was their courier not them. I stated I had already paid for delivery and they said I could return the goods and get a refund. Advised courier day before Valentine's to return it... Delivery and extra charges almost make double the cost of the shirt. Poor show!!! Disappointed shopper, thankfully in the meantime I bought a replacement from a next day delivery service with no hidden charges.
I was in fairly desperate need of some new pj bottoms after wearing a hole in the backside of my Deadpool pair. Ebay was scarce with what I wanted and in my size so I Googled mens pj's and after some searching, Truffle Shuffle caught my eye with a pair of Thundercats bottoms. They were only slightly more in price than my previous Ebay purchases but literally only a few pounds. They arrived the very next day and I am very happy! They fit my 38" waist with plenty of room, they are extra long in the leg which is excellent as most pj's come up short on me at 6ft tall and the quality of the material is also great. I'm looking forward to seeing what else Truffle Shuffle has for sale 😁👍
Perfect as always! Used TruffleShuffle for years got a lovely bag this time super quick delivery and sweets in with my bag always make me smile
Such good customer service, My husband emailed on my behalf about an upcoming launch and recieved a prompt and informative reply , which enabled us to make a purchase at launch time, one of the best customer services I've seen , an actual person really friendly, the delivery took only 1 day through an Amazon tracking service , all in all a very smooth and quick and lovely site with great customer service, highly recommend
My 17 year old autistic daughter was so disappointed to find that the 2 dresses she had her eye on for months are absolutely huge - she ordered xs !! They are like tents and now she has to pay to return. I wouldn't even say they are lose fit - they are massive and fit a size 14 with room to spare (me!) .
So happy with the Truffle Shuffle pyjamas we bought for the whole family to wear, mainly because of their range of sizes going up to mens 4XL so suitable for larger taller men. It can be so difficult to source larger pyjamas that have character themes as many companies stop at 2XL. We like to buy matching pyamas for the whole family, not Xmassy themed but themed. This year we all had the 'Back to the future ones' and if Truffle shuffle keep doing the 4XL sizes, we'll be buying all our future Family pyjamas from them.
Superb customer service. Had an issue with delivery through no fault of their own. Replied to my email within 10 minutes and arranged an alternative, tracked service. Very rare to encounter this level of customer support nowadays. Will definitely be buying from them again.
Ordered some pjs for xmas and the courier didn't post my parcel but theyve responded pretty fast and are sending me a replacement thankfully.
Great company. Have used several times for various bits and pieces. Great Christmas bits for my children as they get older and plenty for adults as well.
Excellent customer service. Quality products. Used them for Christmas presents, will use again! Thank You
bonjour prix correct le problème pour nous français ce sont les frais de douane exhorbitant ( 50 euro ) de ce site revoir le transporteur UPS qui doit marger dessus en plus. j'ai déjà commandé sur geekcore et aucun frais en plus alors français attention
Have used them a few times - great products, great prices. Recently had to return an item as it was the wrong size. Polite email email back saying the exchange size I requested was not in stock. Once I asked for a refund it was sorted within minutes. Refreshing to find somewhere with such great customer service in an age where most retailers seem to have none at all.
Lovely t-shirts and gifts, just I bought my regular size shirt and it's huge, they're super long too and I'm quite a tall person