I really enjoyed visiting this shop even though it was heaving with customers. The way everything is laid out is traditional and encourages you experiment with different kinds of teas. I ended up choosing a gift set for my partner and the Black chai. Prices are a little on the high side but worth it as a treat.
AMAZING teas and such a wonderful shop
Ordered from them. Was dispatch and send. But customs get hold of it. We were told that on their policy, it is our responsibility to pay customs for inspection of the parcel. I asked to clarify this policy, "11.2. Shipments to all other countries will be made on a duties unpaid (DDU) basis, which means you are solely responsible for payment of any applicable duties and taxes upon receipt of your order. If you are purchasing from NON DDP COUNTRIES, you are the importer on record and must comply with all laws and regulations of the country in which you are receiving the goods. You may be subjected to import duties and taxes that are levied once the merchandise reaches your country which are payable by you. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. " This is there reply, "Thank you for the reply. Kindly note that New Zealand is a non DDP country and we ship all our consignments on a duties unpaid (DDU) basis, which means the recipient is solely responsible for payment of any applicable duties and taxes upon receipt of your order and any additional charges for customs clearance" We will only received a partial refund as they will charged us an estimated SG$101.36 for freight charges as the parcel will be send back to them. Very disappointing for a prominent brand. Do not buy from them. There's a big chance your parcel will be held by customs.
Because of lockdown, we had to order our favourite tea online. We had to pay for shipping, but not too bothered as the tea arrived really quickly and perfectly packaged. Really pleased, would order again.
Ordered here a week ago and just the next day my order was shipped. Very fair costs for DHL Express delivery and very delicious teas. The package was securely wrapped and arrived safely. The customer service has answered all my questions with great kindness and always on the next day. I'll definitely order here again. But do pay attention for anything you write at delivery instructions during the order process. They can forget to apply it 🙂
I ordered from them a week ago, and it was one of the best online shopping experiences ever for me. Shipping was prompt, and they gave me a lot of samples to try with a note explaining each tea flavour. They also added a cute postcard too. It really made my day. I will definitely purchase again! Their tea is luxury, so is the service.