Dreadful, will never use again
Paid £262.38 for 3 tyres to be fitted on my doorstep with their mobile fitting service on 15th April. Their mechanic comes back to my door saying 'have you ever had a tyre changed on this vehicle since you've owned it'. Yes! I replied, and it was Halfords Mobile that did it. 'Well, they must've used an automatic tool to do it as they've broken your locking wheel nut look'. I was flabbergasted! He told me to buy a new one from a dealership. They are not cheap! If what he says is true, then Halfords effectively broke it and they should then play to replace it. He then went on to say he's cancelling my booking and I'll get a refund. After nearly 10 days later, I've sent numerous emails to the email address listed on their website, copied in their complaints team, plus a bunch of other email addresses of theirs (OK, I admit ALL of them, including the CEO!) Nothing! Crickets! Not a word back from them. Paypal said to contact them also via their paypal email address for refunds, not a single response, from that or the other email addresses. In my sheer frustration, I moved this to Twitter DM. Where I caringly got reassured someone would contact me 'soon'. This was told to me every single say from 16th April until the date I am writing this review. No one ever did get back to me. Not even their resolutions team. There is something seriously lacking with this company. It seems they're keen to swallow up your hundreds of pounds, but are nowhere to be seen once you require a refund. I might add that on the date and time the mechanic was here, the heavens opened, and it the heaviest rain I'd seen in years. I believe to this day he was merely trying to get out of doing the job in such torrential rain. I've suffered much stress as a result of this shoddy company, it's staff and it's lack of responsibility to its customer. I will be removing myself as a customer of theirs going forward. I was a member of their motoring plan and had every car service done with them. I will not do business with cowboys. When a customer writes in, it is good manners to have at least an auto responder reply with some kind of acknowledgement of having received the email. You get nothing. Judging by all the other terrible reviews I see I'm not alone in my judgment at the dis-service this company provides.
