Ruben Garcia Gamarra

Trustpilot

Don't order to your office or work

Ordered a few things and sent it to my office because that's where I'm most of the day to avoid delivery attempts. Without notice they refunded me the money and charged me for the shipping and cost of return claiming they can't deliver to company locations. They used DPD as a delivery company (at least internationally) so it's hard to believe as we continuosly receive packaged with DPD, btw tracking showed that package didn't even leave UK. They refused to return full amount. Basically I've paid close to 40 euro and haven't received anything.

Lisa fox

Trustpilot

Awesome company with great clothing

Awesome company with great clothing. I made an error in my order and was sorted within 10 mins of emailing..

Adedayo Adesola

Trustpilot

The trainers is good quality

The trainers is good quality

Bill

Trustpilot

Prompt delivery and a fair price for…

Prompt delivery and a fair price for top notch US brand that is normally difficult to get hold of in the UK

John G

Trustpilot

Excellent service and products

Excellent service and products

Customer

Trustpilot

Boom ting!!

Boom ting!!

Jason Wood

Trustpilot

ace service as always

ace service as always

Graham

Trustpilot

Great customer service

Guys at the shop can’t do enough for you

GD Chiaverini

Trustpilot

Fast processing of orders

Fast processing of orders , Great Store!

James Potter

Trustpilot

Good quality clothes at a good price.

Good quality clothes at a good price.

Kieran Quinn

Trustpilot

Great value and speedy delivery as…

Great value and speedy delivery as promised 🚚

Andy

Trustpilot

Brilliant as always!

Arc’teryx jacket. Shopped with Urban Industry for years. Fantastic company, great selection of brands, excellent customer service. Highly recommend.

Nick Winfield

Trustpilot

I ordered a size too large

I ordered a size too large, but really liked the trousers so wanted to exchange them for a smaller size. UI sent the smaller ones out the same day, so they didn't run out of stock, whilst I could return the others at my leisure. Simple, but brilliant idea that went towards a very happy customer service experience. Well done Urban Industry, and thank you for an excellent initiative.

Richard Ling

Trustpilot

Great trainers and great quick delivery

Great trainers and great quick delivery

Paul Wilson

Trustpilot

Great customer service and quality product

Spoke with customer services who were very quick to answer a query I had. My purchase arrived very quickly, the contents were well packaged and in pristine condition and as described. I was very pleased with the pricing and could not fault them in anyway!

Brizzel Fella

Trustpilot

Excellent service

Excellent service. Order sent and received quickly, had to return an item due to sizing( my error), couldn’t have been easier. Very good.

Christian Black

Trustpilot

The return was processed immediately…

The return was processed immediately and I received the items in a day or so. Returning the items was the same, post office - scan the barcode all done!

Colin M

Trustpilot

Top drawer

Great range of products on site at good prices. Delighted with my Patagonia purchase and it being delivered in time for my London trip in the rain.

Philip

Trustpilot

Great quality jacket

Speedy delivery Great product

Nick

Trustpilot

Quality clothing and great service again.

I bought some more urban industry own brand cotton t-shirts. These a really well made. They are true to size and they are a quality wardrobe staple and I recommend them highly. Urban industry dispatch very quickly and postage costs are low. Thanks to all at Urban Industry.