Ordered a few things and sent it to my office because that's where I'm most of the day to avoid delivery attempts. Without notice they refunded me the money and charged me for the shipping and cost of return claiming they can't deliver to company locations. They used DPD as a delivery company (at least internationally) so it's hard to believe as we continuosly receive packaged with DPD, btw tracking showed that package didn't even leave UK. They refused to return full amount. Basically I've paid close to 40 euro and haven't received anything.
Awesome company with great clothing. I made an error in my order and was sorted within 10 mins of emailing..
The trainers is good quality
Prompt delivery and a fair price for top notch US brand that is normally difficult to get hold of in the UK
Excellent service and products
Boom ting!!
ace service as always
Guys at the shop can’t do enough for you
Fast processing of orders , Great Store!
Good quality clothes at a good price.
Great value and speedy delivery as promised 🚚
Arc’teryx jacket. Shopped with Urban Industry for years. Fantastic company, great selection of brands, excellent customer service. Highly recommend.
I ordered a size too large, but really liked the trousers so wanted to exchange them for a smaller size. UI sent the smaller ones out the same day, so they didn't run out of stock, whilst I could return the others at my leisure. Simple, but brilliant idea that went towards a very happy customer service experience. Well done Urban Industry, and thank you for an excellent initiative.
Great trainers and great quick delivery
Spoke with customer services who were very quick to answer a query I had. My purchase arrived very quickly, the contents were well packaged and in pristine condition and as described. I was very pleased with the pricing and could not fault them in anyway!
Excellent service. Order sent and received quickly, had to return an item due to sizing( my error), couldn’t have been easier. Very good.
The return was processed immediately and I received the items in a day or so. Returning the items was the same, post office - scan the barcode all done!
Great range of products on site at good prices. Delighted with my Patagonia purchase and it being delivered in time for my London trip in the rain.
Speedy delivery Great product
I bought some more urban industry own brand cotton t-shirts. These a really well made. They are true to size and they are a quality wardrobe staple and I recommend them highly. Urban industry dispatch very quickly and postage costs are low. Thanks to all at Urban Industry.