DO NOT USE THIS COMPANY - We ordered a champagne sabre in an oak presentation box from the UK website - the box arrived broken. We immediately followed due process and reported this. Vinatis totally refused to action a return, replacement or refund - against the policy stated on their website - apparently because we are in the uk. At one point they even stated the cracked box was in line with the character of the wood! Every time we sent an email somebody different responded and there was no consistency - other than they were all unhelpful and failed to act in accordance with EU or UK consumer law. Eventually they issued a partial discount - which in no way compensates for having a broken box for an expensive present but it was all they would do. We contacted the manufacturer of the product who promptly agreed the product was not to specification and their distributor should have replaced it for us, in good faith Pulltex - the manufacturer - sent us a new box - but we had to pay postage - DO NOT USE THIS COMPANY
Second time I have ordered from them and transaction went smoothly again, will definitely order from them again
Delivery is unreliable with very limited communication from delivery company. The max time delay projected was 7-11 days but actual delay was 16 days with no prewarning of delivery date nor time by delivery company who decide themselves in my case to deliver to a neighbour as I’m not there.
Very prompt service with good communication at every
Easy to purchase a quality wine, one that suits every pallet.
Very easy to deal with and wine arrived as per advised
This is the 5th Time I have ordered from Vinatas Their Communication is excellent in regard to the status of my order ,I am always informed as to the day and time of my delivery I always order Cremant de Bourgogne as I consider it as good if not better than some champagnes I have tasted over the years.
Good service and high reliability
Excellent selection of quality wines. Prices are reasonable (and sometimes even better if you spend the time to comb through the sales). Only downside is packing and shipping are slow (at least for the UK), so be prepared to wait a couple weeks for receipt. Still worth it, though!!!
Quick delivery, packaged well, easy order process, I will definitely buy from them again
Good selection at attractive prices. Prompt delivery to the UK
Ordered some Chablis that we had recently enjoyed in Paris,not available as far as I know in Uk,took a couple of weeks to arrive which I guess is not too bad,so,all good,thank you.
This is a very easy site to navigate and full description of each wine is helpful when trying to choose your selection, ordering is simple and straightforward, wine well packed and delivered in the timeframe given, this is a very good company to deal with,
To find probably my favourite white on VinatisuUk. Was a revelation! I found the firm simply by googling the wine. The price was exceptional. I will use them again.
A great way of getting hold of good wine from estates that are more individual and wines not easily found in the UK. Deliveries are efficient and the wines securely packaged.
Good prices, easy to use web site, great selection. Duty and VAT covered in pricing. Nine days from placing order (on a weekend) to delivery - pretty good. Excellent packaging. Only used once so far.
Big choice of wine, efficient handling of orders.
I’ve ordered many times from Vinatis & always I am 100% pleased! Variety, prices & delivery time are their strong points! Even when something goes wrong, there’s always a solution or refund for the customer! I hope it’ll continue the same way!!!
Great company to deal with. Immediate response from customer services regarding an enquiry. Goods extremely well packaged on arrival and in perfect condition.
I have been using Vinatis for three years now. The wines are all excellent quality and at very reasonable prices. Delivery takes some time as the wines have to go through customs which is a lot of work. However, just be patient it is worth it.