DF

Trustpilot

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY - We ordered a champagne sabre in an oak presentation box from the UK website - the box arrived broken. We immediately followed due process and reported this. Vinatis totally refused to action a return, replacement or refund - against the policy stated on their website - apparently because we are in the uk. At one point they even stated the cracked box was in line with the character of the wood! Every time we sent an email somebody different responded and there was no consistency - other than they were all unhelpful and failed to act in accordance with EU or UK consumer law. Eventually they issued a partial discount - which in no way compensates for having a broken box for an expensive present but it was all they would do. We contacted the manufacturer of the product who promptly agreed the product was not to specification and their distributor should have replaced it for us, in good faith Pulltex - the manufacturer - sent us a new box - but we had to pay postage - DO NOT USE THIS COMPANY

Garrington Taylor

Trustpilot

Great Supplier…

Second time I have ordered from them and transaction went smoothly again, will definitely order from them again

David Govan

Trustpilot

Delivery is unreliable

Delivery is unreliable with very limited communication from delivery company. The max time delay projected was 7-11 days but actual delay was 16 days with no prewarning of delivery date nor time by delivery company who decide themselves in my case to deliver to a neighbour as I’m not there.

Stuart Eno

Trustpilot

Very prompt service with good service at every stage of the delivery process. Thank you.

Very prompt service with good communication at every

Paul Symington

Trustpilot

Easy to purchase a quality wine

Easy to purchase a quality wine, one that suits every pallet.

Neil

Trustpilot

Very easy to deal with and wine arrived…

Very easy to deal with and wine arrived as per advised

Maria D

Trustpilot

This is the 5th Time I have ordered…

This is the 5th Time I have ordered from Vinatas Their Communication is excellent in regard to the status of my order ,I am always informed as to the day and time of my delivery I always order Cremant de Bourgogne as I consider it as good if not better than some champagnes I have tasted over the years.

Martine

Trustpilot

Great company

Good service and high reliability

David Eadington

Trustpilot

Excellent selection of quality wines

Excellent selection of quality wines. Prices are reasonable (and sometimes even better if you spend the time to comb through the sales). Only downside is packing and shipping are slow (at least for the UK), so be prepared to wait a couple weeks for receipt. Still worth it, though!!!

Garrington Taylor

Trustpilot

Quick delivery

Quick delivery, packaged well, easy order process, I will definitely buy from them again

I M Vasilache

Trustpilot

Good selection at attractive prices

Good selection at attractive prices. Prompt delivery to the UK

Hugh Archer

Trustpilot

Ordered some Chablis that we had…

Ordered some Chablis that we had recently enjoyed in Paris,not available as far as I know in Uk,took a couple of weeks to arrive which I guess is not too bad,so,all good,thank you.

Trevor Coombs

Trustpilot

Ordering is simple and straightforward

This is a very easy site to navigate and full description of each wine is helpful when trying to choose your selection, ordering is simple and straightforward, wine well packed and delivered in the timeframe given, this is a very good company to deal with,

T R

Trustpilot

Horgelus

To find probably my favourite white on VinatisuUk. Was a revelation! I found the firm simply by googling the wine. The price was exceptional. I will use them again.

J Norbs

Trustpilot

Good source of wines

A great way of getting hold of good wine from estates that are more individual and wines not easily found in the UK. Deliveries are efficient and the wines securely packaged.

Mark Fairbairn

Trustpilot

Impressive

Good prices, easy to use web site, great selection. Duty and VAT covered in pricing. Nine days from placing order (on a weekend) to delivery - pretty good. Excellent packaging. Only used once so far.

Leszek

Trustpilot

Big choice of wine

Big choice of wine, efficient handling of orders.

Christos Megas

Trustpilot

The best on-line wine shop

I’ve ordered many times from Vinatis & always I am 100% pleased! Variety, prices & delivery time are their strong points! Even when something goes wrong, there’s always a solution or refund for the customer! I hope it’ll continue the same way!!!

Craig Taylor

Trustpilot

Great Company

Great company to deal with. Immediate response from customer services regarding an enquiry. Goods extremely well packaged on arrival and in perfect condition.

Patrick McHugh

Trustpilot

Great wines good prices just be patient

I have been using Vinatis for three years now. The wines are all excellent quality and at very reasonable prices. Delivery takes some time as the wines have to go through customs which is a lot of work. However, just be patient it is worth it.