Haydn Shadforth

Trustpilot

Do not recommend

Was sent a faulty pair of sunglasses. I followed the requested return procedure and it’s months later and I am yet to receive my refund even though it has been approved via email. I am now out of pocket for the faulty glasses and the cost of returning them. Do not recommend which is a shame as I am a repeat customer. Not any more!! In reply: please check the extensive email thread for my order number and see your company’s failure to meet customer service standards. Order number: VD0716682522GM In reply again: I note that Ellen has offered to resolve the matter via private email, however I am yet to receive correspondence. For a 24/7 customer experience, am I required to wait more than 20 minutes for a response?

jen

Trustpilot

Kept me informed

Kept me informed, I had to return one item and the process was easy

Carolyn

Trustpilot

Best glasses I’ve ever had

This is my 4th order .. things just keep getting better! Best glasses ever had the prescription was spot on and I went for the slightly thinner lenses which really made a difference thanks

Hal Williams

Trustpilot

Exactly what I wanted!

Exactly what I wanted!

H. A

Trustpilot

Excellent follow up from team for the…

Excellent follow up from team for the prescription. Delivery was fast.

Kyra Black

Trustpilot

Love love my frames

Sent them promptly . Love love them. Beautifully packed with case and boxed for delivery protection . Thankyou

Ian Herbert

Trustpilot

You work through stock availability and were applied to supply

You were applied to supply. The phone staff were most helpful with options you had available. Great experience

Jayden

Trustpilot

Quick delivery

Quick delivery, reliable tracking, product is perfect. Overall very happy.

Bernie Senghaas

Trustpilot

Great easy fit!

These sunglasses fit over my prescription glasses exactly thanks to Vision's specifications information. Great for glare reduction but have the usual polarised lens problem of "spotting" with safety/thermal glass. No problem with laminated glass. All OK.

JJ

Trustpilot

Great service and value for money

Great service and value for money. Had to make a change after ordering and no hassles.

Christine

Trustpilot

Beats the competition 🤍

Easy to navigate site with fast postage and quality product.

Roberto Carvalho

Trustpilot

Excellent experience

Made so simple. Technology really impressive.

Colin

Trustpilot

The Rayban Prescription Sunglasses came…

The Rayban Prescription Sunglasses came as I expected it to. Although there was a long turnaround time to process and ship, customer service was excellent in following up for me on the progress.

Affy Gaffar

Trustpilot

Great deal

Thank you vision direct for yet another amazing purchase.

Sigrid

Trustpilot

I couldn’t be happier

This is my second pair of eye glasses I bought from Vision Direct and I couldn’t be happier. Quick delivery, safe packaging and all for an amazing price. Very grateful!

Matt B Thorne

Trustpilot

I bought a pair of Cheapies to try…

I bought a pair of Cheapies to try VisionDirect out. The Quality & fit of the Frames was Excellent. The lense script was Spot On. Will purchase a pair of Sunnies next.🥸👍

DAVE

Trustpilot

Outstanding

Easy to order, fast delivery and a fantastic product, extremely happy.

Anna Kaminska

Trustpilot

Great quality

I was really positively surprised by the quality of the lenses and frames, even though I’ve chosen cheaper frames and basic lances. Fast delivery Thank you

Anonymous

Trustpilot

Good

Everything was good.

Ara

Trustpilot

Excellent quality and quick delivery

Excellent quality and quick delivery. Very impressed and will shop with you again!